***Improving interactions with Manufacturers, Resellers and Customers by integrating sales, web, support
and ERP components***
[5th February, 2001, Slough, Berkshire] - Interact Commerce, the makers of SalesLogix(r), the leader in
mid-market CRM, and ACT!, the best selling contact manager, have announced that Avnet CMG, has
purchased SalesLogix for use in its Hall-Mark Division, in the Computer Marketing (CM) Group. Avnet is a
Fortune 500 company with annual sales exceeding 11.5 billion dollars last year, and is one of the world's largest
distributors of semiconductors, interconnect, passive and electromechanical components and computer
products from leading manufacturers.
The Hall-Mark division distributes hardware for companies such as Compaq, HP and IBM and software for
companies such as, Computer Associates, Oracle, Veritas, and others. There is great diversity in its customer
base because it sells to resellers and provides direct customer support representing major high-tech
manufacturers. Its multiple roles, and thus identities, with the customer from sales to support representatives,
require them to track more unique information than most organisations. The structure of Avnet requires highly
customised account and contact information so that users can respond appropriately.
In addition to using SalesLogix Sales, Avnet provides support for direct and sub-contracted customers with
SalesLogix Support. This package shares problem and resolution information to anyone who interacts with the
customers outside of the support or service departments. Invoicing for support and services is also simplified
with the package. By using SalesLogix Support to record customer call times, outstanding issues and problem
resolution records are available to support Avnet invoices.
"Our future growth plans are centered on creating integrated applications which provide a consistent interface
for our customers and our own people. We have several current applications that we are able to integrate
directly with SalesLogix because of the easy toolkit and open architecture - such as our back office ERP
system," said David Stuttard Vice President Applications Solutions. "The SalesLogix Web Client will make
deployment extremely fast and more importantly, our users and customers find it easy to navigate. When
complete, Avnet will have rolled out 800 seats of SalesLogix across multiple departments."
"We are excited that Avnet has chosen SalesLogix as part of it's long-term growth strategy because they have
seen how easy it is to customise for their business needs," said Kevin Bethke President and COO Interact
Commerce Corporation. "Most businesses the size of Avnet use enterprise solutions that are time consuming
and costly to deploy - especially if customisations are needed - resulting in low user acceptance and high price
tags. The flexibility of SalesLogix enables businesses in vertical markets to get up and running quickly, even
with customisations and see a quick return on their investment."
Phoenix, Arizona-based Avnet, Inc. a Fortune 500 company with annual sales exceeding $11.5 billion, is one of
the world's largest distributors of semiconductors, interconnect, passive and electromechanical components
and computer products from leading manufacturers. Serving customers in 63 countries, Avnet markets,
inventories and adds value to these products and provides world-class supply-chain management and
engineering services. The Company's Web site is located at http://www.avnet.com
About Interact Commerce
Interact Commerce is the leading provider of relationship management software for mid market companies and
small office/home office businesses. The company is known for building products that are easy to use, quick to
deploy, and provide anytime, anywhere access to critical information. The company's products include
SalesLogix, the mid-market CRM leader (customer relationship management) used by over 3000 companies; and
ACT!, the best selling contact manager used by more than 3 million professionals and 10,000 corporations.
Through integration with leading back office software solutions, SalesLogix provides a complete view of the
customer. Both SalesLogix and ACT! dominate in their respective markets, including high tech, financial
services, manufacturing, marketing and consulting industries. Interact Commerce products are sold in 60
countries worldwide both direct and through value added resellers. With USA headquarters in Scottsdale,
Arizona, and European HQ in Slough, Berkshire, UK, plus nine further offices around the world, the company
can be found at http://www.interactcommerce.com
SalesLogix is a registered trademark of Interact Commerce Corporation. ACT is a registered trademark under
exclusive license to Interact Commerce Corporation by its owner, Symantec Corporation, in the U.S. and other
countries. All other trademarks or registered marks are owned by their respective holders.
John Kennett, Oast Communications.
Direct tel: +44 (0)1959 568528;
Mobile tel +44 (0)7967 68649;
Zoe Snell, Oast Communications.
Direct tel: +44 (0)1959 568505;
This press release was distributed by ResponseSource Press Release Wire on behalf of Oast Communications in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.