AVNET'S COMPUTER MARKETING GROUP SELECTS SALESLOGI X FOR CUSTOMISED CRM PROJECT Tuesday 6 February 2001 PDF Print ***Improving interactions with Manufacturers, Resellers and Customers by integrating sales, web, support and ERP components*** [5th February, 2001, Slough, Berkshire] - Interact Commerce, the makers of SalesLogix(r), the leader in mid-market CRM, and ACT!, the best selling contact manager, have announced that Avnet CMG, has purchased SalesLogix for use in its Hall-Mark Division, in the Computer Marketing (CM) Group. Avnet is a Fortune 500 company with annual sales exceeding 11.5 billion dollars last year, and is one of the world's largest distributors of semiconductors, interconnect, passive and electromechanical components and computer products from leading manufacturers. The Hall-Mark division distributes hardware for companies such as Compaq, HP and IBM and software for companies such as, Computer Associates, Oracle, Veritas, and others. There is great diversity in its customer base because it sells to resellers and provides direct customer support representing major high-tech manufacturers. Its multiple roles, and thus identities, with the customer from sales to support representatives, require them to track more unique information than most organisations. The structure of Avnet requires highly customised account and contact information so that users can respond appropriately. In addition to using SalesLogix Sales, Avnet provides support for direct and sub-contracted customers with SalesLogix Support. This package shares problem and resolution information to anyone who interacts with the customers outside of the support or service departments. Invoicing for support and services is also simplified with the package. By using SalesLogix Support to record customer call times, outstanding issues and problem resolution records are available to support Avnet invoices. "Our future growth plans are centered on creating integrated applications which provide a consistent interface for our customers and our own people. We have several current applications that we are able to integrate directly with SalesLogix because of the easy toolkit and open architecture - such as our back office ERP system," said David Stuttard Vice President Applications Solutions. "The SalesLogix Web Client will make deployment extremely fast and more importantly, our users and customers find it easy to navigate. When complete, Avnet will have rolled out 800 seats of SalesLogix across multiple departments." "We are excited that Avnet has chosen SalesLogix as part of it's long-term growth strategy because they have seen how easy it is to customise for their business needs," said Kevin Bethke President and COO Interact Commerce Corporation. "Most businesses the size of Avnet use enterprise solutions that are time consuming and costly to deploy - especially if customisations are needed - resulting in low user acceptance and high price tags. The flexibility of SalesLogix enables businesses in vertical markets to get up and running quickly, even with customisations and see a quick return on their investment." About Avnet Phoenix, Arizona-based Avnet, Inc. a Fortune 500 company with annual sales exceeding $11.5 billion, is one of the world's largest distributors of semiconductors, interconnect, passive and electromechanical components and computer products from leading manufacturers. Serving customers in 63 countries, Avnet markets, inventories and adds value to these products and provides world-class supply-chain management and engineering services. The Company's Web site is located at http://www.avnet.com About Interact Commerce Interact Commerce is the leading provider of relationship management software for mid market companies and small office/home office businesses. The company is known for building products that are easy to use, quick to deploy, and provide anytime, anywhere access to critical information. The company's products include SalesLogix, the mid-market CRM leader (customer relationship management) used by over 3000 companies; and ACT!, the best selling contact manager used by more than 3 million professionals and 10,000 corporations. Through integration with leading back office software solutions, SalesLogix provides a complete view of the customer. Both SalesLogix and ACT! dominate in their respective markets, including high tech, financial services, manufacturing, marketing and consulting industries. Interact Commerce products are sold in 60 countries worldwide both direct and through value added resellers. With USA headquarters in Scottsdale, Arizona, and European HQ in Slough, Berkshire, UK, plus nine further offices around the world, the company can be found at http://www.interactcommerce.com SalesLogix is a registered trademark of Interact Commerce Corporation. ACT is a registered trademark under exclusive license to Interact Commerce Corporation by its owner, Symantec Corporation, in the U.S. and other countries. All other trademarks or registered marks are owned by their respective holders. Contacts: John Kennett, Oast Communications. Direct tel: +44 (0)1959 568528; Mobile tel +44 (0)7967 68649; mailto: firstname.lastname@example.org Zoe Snell, Oast Communications. Direct tel: +44 (0)1959 568505; mailto: email@example.com This press release was distributed by ResponseSource Press Release Wire on behalf of Oast Communications in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.