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...Netscalibur wins CityReach award for best customer service...


CityReach International (CRI), the pan-European provider of infrastructure
and managed services for the Business Internet, today announced that
Netscalibur has won the "Best Business Customer Service" award at ISPCon.
CityReach sponsored the award in recognition of the essential role ISPs
are playing in today's demanding business environment. CityReach's
facilities and its managed services provide a foundation that supports
ISPs, enabling them to achieve and maintain high levels of customer
service.

Commenting on the award sponsorship, Ian Cameron, Chief Technology Officer
said " The key differentiator for any business in our customer-centric
ecostructure is service - CityReach and Netscalibur place the same value
on this, we both see service as a top priority. ISP's need to supply the
same service levels to customers as any other organisation and when a
company such as Netscalibur excels, we believe that it should be
recognised." For some time now, CityReach has been building facilities
that are meeting the demands set by the next generation Internet,
providing the kind of security, reliability, manageability and scalability
required to form the foundation for the Business Internet.

Unlike traditional carrier hotels and co-location providers which offer
little more than 'rack-based real estate,' and are designed to serve the
IP environment with its high tolerance of failure, CRI is rooted in the
mission-critical, zero tolerance, corporate IT applications culture.
CityReach's pan-European network, offers value through comprehensive and
guaranteed managed services from a highly secure and reliable environment.
Many ISPs do not have the money to pay for the kind of infrastructure
in-house that will ensure that their service levels are at a premium , but
with CityReach's facilities and managed services providing the always on
access so essential to the ISP business, it leaves them free to take care
of the rest.

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