Pairing of NMS' Award-winning HearSay and SpeechWorks Technology to Offer
Integrated Speech Application Platform for Enterprises, Service Providers
Natural MicroSystems (NASDAQ: NMSS), the technology leader enabling a new
era of communications, today announced that its HearSay telephony platform
and the SpeechWorks® 6.5 speech-recognition engine will be integrated at
the application program interface (API) level to provide a feature-rich
and robust base for the increasingly popular array of speech-driven
applications that allow a company's customers to do business using
everyday language over the phone. Examples of applications that will
benefit include voice portals, automated attendants, interactive voice
response (IVR), directory assistance, call centre services, unified
messaging and telematic servers.
NMS and SpeechWorks, a market leader in the telephony-based speech
technology industry, have been long-standing partners in the rapidly
growing sector of voice-enabled applications. In October the companies
partnered to allow Yahoo! Mail users to hear the content of their e-mail
messages from any standard telephone using NMS' Alliance Generation® (AG)
4000 telephony interface and SpeechWorks' Speechify Text-to-Speech (TTS)
engine. With this new integration, platform development and deployment can
be streamlined dramatically because developers will have access to speech
as well as telephony functions through NMS' single API.
"SpeechWorks and NMS are working together to help organizations leverage
the power of advanced voice-enabled applications to fundamentally
transform the way companies interact with their customers, partners,
employees and other critically important constituencies," said Steve
Chambers, vice president of worldwide marketing, SpeechWorks. "The
flexibility, scalability and rich feature set of the combined NMS and
SpeechWorks hardware and software platform will unlock new opportunities
for enterprises, service providers and developers striving to get to
market quickly with compelling voice-enabled solutions."
NMS' relationship with SpeechWorks extends the pairing of NMS'
award-winning HearSay platform and offerings from the industry's premier
speech recognition software providers. "The growing rank of companies
where SpeechWorks is the platform of choice now have the option of NMS'
robust telephony platform, plus the extensibility inherent in a
carrier-grade solution," said Brian Demers, general manager of network
solutions for Natural MicroSystems. "Voice-driven applications are playing
larger roles in our everyday lives, and an increasingly larger percentage
of these applications are demanding the reliability, performance and
flexibility made possible by an industrial-strength solution like the one
offered by SpeechWorks and NMS."
SpeechWorks and Natural MicroSystems are at the forefront among providers
of key enabling technology for voice portals and other voice-controlled
applications. The Kelsey Group, a leading voice and mobile commerce
consulting firm, expects this market will reach $12 billion by 2005. More
than $5 billion of this total is projected to come from services such as
voice-enabled commerce and related applications that deliver instant
connections to people, businesses and personalized information via the
HearSay: All-in-One Solution for Voice-Driven Services
Providers of leading voice-activated services such as Yahoo! choose NMS'
HearSay platform because the all-in-one solution offers the powerful
speech recognition, media processing and industry-leading telephony
capabilities required to implement, run and expand voice-driven
applications. The most scalable and cost-effective architecture for rapid
deployment of voice-driven applications - up to 120 ports in a
single-board solution - HearSay delivers 4 times the port density of
Additionally, HearSay offers the industry's only full duplex or
simultaneous play and record capability for barge-in. To ensure a more
positive user experience, barge-in enables callers to interrupt by saying
commands at any time, rather than waiting to hear complete menus. HearSay
allows barge-in to be used on all channels of the board without reducing
the number of ports available to applications. Robust on-board echo
cancellation further enhances sound quality and enhances user satisfaction
with voice-enabled services.
About SpeechWorks International, Inc.
Organizations worldwide rely on SpeechWorks (Nasdaq: SPWX) to delight
their callers and provide them with a new level of service over the phone.
Complementing the self-service model of e-business, SpeechWorks speech
solutions, including the revolutionary SpeechSiteÔ product, and SpeechifyÔ
text-to-speech engine, let customers direct their calls, obtain
information and complete transactions automatically, simply by speaking
naturally over any phone, anytime.
SpeechWorks customers include some of the world's most sophisticated
customer service innovators such as America Online, Amtrak, Continental
Airlines, E*Trade, FedEx, Fidelity Investments Institutional Brokerage
Group, United Airlines and Yahoo!. The Company offers the SpeechWorks Here
Guarantee, the industry's only program that includes a money-back
guarantee. SpeechWorks strategic partners include leading corporations
such as AT&T, Avaya, Natural MicroSystems, InterVoice-Brite and Net2Phone.
Investors included Citigroup's e-Citi Unit, GE Equity, Intel Corporation,
The Intel64 Fund, MCI WorldCom Venture Fund and Reuters.
SpeechWorks is headquartered in Boston, Massachusetts and has offices
around the world. To experience the power of SpeechWorks, call
888.SAY.DEMO. For additional information, call 617.428.4444 or visit
About Natural MicroSystems
Natural MicroSystems (NASDAQ: NMSS) is the technology leader supplying the
world's major networking and communication equipment suppliers with the
products and services required to create communications infrastructure,
applications, and services faster and at lower costs than ever before. The
Framingham, MA-based company designs, develops and supplies
network-quality hardware and software, and provides design and
customization services. These enable the highly reliable and effective
creation, delivery and transport of voice and data, services and
applications on next-generation public and enterprise network
Deployed in more than 65 countries, NMS' products and technologies are at
the foundation of today's high-value communications systems and wireless
and wireline networks, including enhanced service platforms for packet and
circuit networks; access gateways for voice-over-IP (VoIP), voice-over-DSL
(VoDSL) and voice-over-Wireless Local Loop (VoWLL); IP media servers;
voice portals and Web-talk applications; virtual personal assistants; and
eCRM. The company also provides platform solutions for converged
applications in packet networks, enabling carriers and service providers
to deliver differentiated services quickly and cost effectively - with
guaranteed levels of quality and service.
NMS has a long history of technology innovations that advance the rapid
growth of the communications industry worldwide, including breakthroughs
such as the first complete open IP gateway, the first complete open packet
media server and leadership in bringing open, scalable CompactPCI to the
telecommunications industry. More information about NMS is available at
Natural MicroSystems and HearSay are trademarks and Alliance Generation is
a registered trademark of Natural MicroSystems Corporation. SpeechWorks,
SpeechSite, Speechify and SpeechWorks Here are either trademarks or
registered trademarks of SpeechWorks International, Inc. in the United
States and other countries. All other product or corporate references are
trademarks or registered trademarks of their respective companies.
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