UNIVEYOR A BOOST TO CUSTOMER SERVICE AT Monday 12 February 2001 PDF Print QUIET, SECURE OVERHEAD SYSTEM SAVES FLOORSPACE, AND IS KEY TO A CAREFREE CAR COLLECTION SERVICE A glass enclosed overhead conveyor system, silently carrying boxes of customer’s food hall shopping, is the striking central feature of the grocery car collection and delivery service offered by Marks and Spencer’s flagship Marble Arch store in central London. Designed and installed by Univeyor in collaboration with the Jolyon Drury Consultancy, the conveyor system transports shopping from the checkout area, via a chilled holding area through the Food Hall. Alongside this, a convenient pickup point in a quiet access road off bustling Oxford Street means shoppers no longer have to carry heavy shopping bags around and then back to their cars, but can return by car at their leisure. Gill Stapleton, Facilities Manager for M&S Marble Arch says the conveyor system - visible to customers as an overhead, glass-clad tunnel spanning 32.5 metres - has been a tremendous addition to Food Hall customer service. "Like any central London location, parking is seldom convenient and our customers are often faced with a long walk back to their cars with heavy bags of shopping. "Univeyor’s overhead conveyor system allows customers to leave their shopping as they clear the checkout and fetch their cars. The bags and their contents are identified, allocated to totes and dispatched across the Food Hall to the pickup point, where customers simply load their vehicles directly without disruption to traffic. "The overhead system provides for the quiet, unobtrusive and secure transit of their goods, without using valuable floorspace." The total installation features automated conveyors with automatic separation to ensure individual orders remain separated at the delivery point, an elevator where goods are raised to high level for their journey from checkout to chilled store, plus a lowerator to bring goods down to normal level at their destination. The visible section of the system is enclosed in plate glass panels, ensuring complete silence. Part of the giant Columbus McKinnon Corporation, Univeyor design, manufacture and install complete handling systems around Europe. They implemented the Marks and Spencer project as part of a £50 Million refurbishment for this flagship store. More information is available from Univeyor, Edwards House B, Grange Business Park, Enderby Road, Whetstone, Leicester LE8 6JL, telephone 0116 278 6999. ENDS 360 words approx - reur0-05 M&S - 12 February 2000 - photographs available - an electronic version of this press release is available at : www.marketingman.co.uk For more information, please contact: Press Enquiries Nigel Lloyd Parry The Marketing Management Off. The business-resource.network Whateley’s Drive Kenilworth CV8 2GY Telephone: 01926 748008 email@example.com www.marketingman.co.uk All other enquiries Peter Brotherton UniveyorEdwards House - B Grange Business Park Enderby Road, Whetstone Leicester LE8 6JL Telephone: 0116 278 6999 firstname.lastname@example.org www.univeyor.co.uk This press release was distributed by ResponseSource Press Release Wire on behalf of The Marketing Management Office in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.