Leading Retailer Reaps Benefits Of Streamlined Scheduling
XcelleNet Inc, a world-class provider of management and polling software for retail store systems, has announced that Clarks, world-leader in the casual footwear market, has chosen XcelleNet’s RemoteWare to manage sales figures throughout its stores in the UK & Ireland, by remotely automating the collection and exchange of retail data.
Founded in 1828 as a sheepskin slipper manufacturer, Clarks footwear now sells into 150 countries and has over 600 retail stores in the UK and Ireland alone. As a dedicated brand investing more in product innovation and expansion, Clarks required a solution that could support its increasingly complex product-base. XcelleNet’s offering had the flexibility of being tailored to Clarks’ sophisticated polling communication requirements.
Previously, Clarks was using a bespoke polling system, which proved time consuming and less accurate. As its information volumes increased, tighter control was needed to enable stores to be polled on a regular basis during the evening. Clarks also required flexibility in determining which stores were to be polled in order to ascertain problem areas of the sales operation and to fix them with speed.
Clarks Retail Services Manager, Alistair Smith, explains, "We wanted to evolve our communications infrastructure so that polling could be done remotely with less need for maintenance. To develop our brand, we needed to invest in higher levels of customer service. RemoteWare was unique in that it offered a scheduling service, which could collect information from global sites without interfering with credit card authorisation and daily retail activity. We now boast a polling success rate of over 99% and have clear nights, where all data has been retrieved successfully."
He continues, "Although we outsourced the polling operation, it has cut down the total cost of ownership as less people are needed to maintain it. This has enabled us to dedicate our time to our key business - our customers."
The C & J Clark Group is the largest operator of specialist shoe stores in the UK and has earned its reputation for quality footwear through a strong portfolio of brands, such as Clarks, Ravel and K Shoes. As one of the UK’s largest private companies, Clarks operates 787 shops and 8 factories worldwide, with a staff base of over 15,400. Throughout its international division, the Clarks brand is sold into 150 countries. The brand is pre-eminent in casual, comfortable footwear, based on classic styling and innovative product features. More information can be obtained from http://www.clarks.co.uk
XcelleNet is the leader of the fast-growing market for mobile resource management. The explosive growth of the mobile economy, and the race to implement Internet-enabled mobile applications has created a new challenge for IT: management of smart mobile devices, including laptop computers, handhelds, smartphones and interactive pagers. XcelleNet’s Afaria family of solutions enables businesses to implement and maintain web-enabled applications and content for mobile resources that depend on wire-line or wireless communications. Afaria’s products keep mobile devices up and running, business applications current and available, information fresh and accessible, and the people that count on them productive and competitive. XcelleNet’s RemoteWare® is a world-class retail polling and management solution for remote PCs and Point of Sale devices. A pioneer in remote and mobile resource management with 2,300 customers worldwide, XcelleNet serves a broad range of industries, including healthcare, insurance, retail, manufacturing and pharmaceutical. XcelleNet solutions reduce total cost of ownership, accelerate end-user productivity and enable the management of applications and content to a desired configuration from a central location. More information is available at http://www.XcelleNet.com
XcelleNet and RemoteWare are trademarks of XcelleNet, Inc. Afaria is a trademark of Afaria, Inc. XcelleNet and Afaria make no claims of ownership to all of other products and company names mentioned herein which may be the trademarks or registered trademarks of their respective owners.
Claire Adam/Natalie Johnson
MCC International Ltd
Tel: 01962 888100
Tel: 020 8538 5826
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