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QSM 2.0 meets global standard for best practices


London, 19 February 2001: Datawatch International, the provider of IT service management solutions, today announced that the Datawatch QSM 2.0 has been certified by Pink Elephant’s PinkVerify service. This certification, awarded so far to only a handful of vendors, verifies that QSM 2.0 conforms to the IT Infrastructure Library (ITIL), a set of comprehensive, consistent and coherent codes of best practice for IT service management.

ITIL has been developed in recognition of organisations’ growing dependency on IT and embodies best practices for IT service management. To achieve certification from Pink Elephant, an international leader in IT service management solutions and trainer of IT professionals to ITIL standards, Datawatch first performed a self-assessment of QSM using official ITIL guidelines and then submitted the product to Pink Elephant for an additional verification assessment.

QSM delivers true enterprise-wide service management via a complete internet/intranet/extranet enabled solution to extend the reach of any organisation’s IT service provision. A suite of integrated modules, QSM provides a base server system, a process driven service management portal and a browser interface for enterprise-wide call management. Clients in the UK include the BBC and Telford Wrekin Council.

Robert Hagger, Managing Director of Datawatch International, comments:

"Datawatch has been an enthusiastic supporter of the ITIL concept for the last 2 years and we have invested considerably in ensuring that all our consultants are ITIL trained. We believe that the quality in-house consultancy we offer, rather than relying upon third party consultants, is a key differentiator for us; we know from our clients’ feedback that we provide all the tools and skills required to support best practices. We are delighted to now be among the likes of Remedy and Peregrine in being recognised as premier solution providers."

Alan McCarthy, Marketing Director Pink Elephant UK, commented:

"Organisations are recognising that independent and open standards for best practice in IT Service Management are an important step to managing costs, increasing control and accelerating service levels in an increasingly IT-dependent eBusiness world. Pink Elephant is excited to see major solutions manufacturers take on the challenge of making their products ITIL compatible. At last, if a tool is PinkVerified, IT organisations can be confident that it will augment their ITIL processes."



About Datawatch International

Datawatch Corporation (NASDAQ: DWCH), headquartered in Lowell, Mass., is a leading provider of Information Delivery and Service Management solutions that help organisations increase productivity, reduce costs and gain competitive advantage. Datawatch products are used in more than 20,000 companies, institutions and government agencies world-wide. The company’s QSM product, previously known as Quetzal, is the top-selling support centre solution in Europe and is quickly gaining ground in North America. Monarch|ES is an Information Delivery solution to meet every organisation’s business intelligence and information distribution requirements. For more information please visit http://www.datawatch.com


About Pink Elephant

Pink Elephant UK Ltd. was set up in 1991 and today employs 300 people. The IT Service and Infrastructure management company is headquartered in Reading, with a regional office in Edinburgh, and has operations at customer sites throughout the UK. Its customers include many blue chip companies including: Standard Life; Baring Asset Management; Seagram; British Gas; Yellow Pages; Vodafone, IBM, Texaco,Microsoft and Renault. Pink Elephant UK has also recently acquired ECsoft Managed Support Services Business in £9M deal to provide a launch pad for Pink Elephant’s new Business Online offering.
Pink Elephant is a member of the PinkRoccade NV. PinkRoccade is a large Information and Communications Technology (ICT) services company in Europe and is listed on the Amsterdam Stock Exchange. The group is headquartered in the Netherlands, has a revenue turnover in excess of £400million and employs over 7,700 people. For further information please visit http://www.pinkelephant.com


For further information please contact:

Katharine Herdman, Stephenson Group

Tel: 0207 665 1868

Email: kherdman@stephensongroup.com


or

Andrew Smith, Datawatch International Limited

Tel: 01923 299000

Email: andrew_smith@datawatch.co.uk

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