Cable & Wireless Announces Industry-Leading Service Level Agreements for Dedicated Internet Access Tuesday 20 February 2001 PDF Print Establishes SLA Leadership Position with Enhanced Service Levels global.net extended to Europe LONDON - February 20, 2001 - Cable & Wireless (NYSE: CWP), the global telecommunications group, today announced enhanced service level agreements (SLAs) for its dedicated high-speed Internet services through its global Internet Protocol (IP) network (AS3561). With the new SLAs, Cable & Wireless offers customers of its Internet Access and global.net services the industry's lowest network latency for traffic carried on its network within the US, Europe and for Trans-Atlantic and Trans-Pacific traffic. With an average monthly roundtrip of 55 milliseconds (ms) for intra-US traffic, the new Cable & Wireless SLA offers latency levels at least 5 ms faster than that of its nearest competitor.* These new SLAs mean that customers can be sure of the highest quality performance to support their mission critical applications, particularly customers with fast download times and high bandwidth requirements such as application service providers, large enterprises and multimedia streaming companies. Cable & Wireless also announced today that its international dedicated high-speed Internet access service, known as global.net, has been extended to include the UK, Belgium, Denmark, Germany, Finland, Holland, Italy, Norway, France, Spain, Sweden and Switzerland. Global.net, previously only available to customers in the US and Japan, provides carriers, service providers and large enterprises with high speed, reliable, cost effective access to Cable & Wireless' single global IP network (AS3561). "Cable & Wireless is committed to deliver the industry's most advanced IP network infrastructure in the world and backing up the performance of our network with the industry's leading SLAs," said Mike McTighe, CEO Global Operations, Cable & Wireless. "To support our goal to be the leading global provider of IP services and solutions to business customers, we are close to putting in place a single global IP network to more cost effectively deliver services and value-added solutions for our customers, with an ultimate goal of delivering a single global quality of service." The new SLAs are now available to all new customers of Cable & Wireless' Internet Access and global.net services that receive connectivity through the company's global IP network (AS3561) in the US, UK, Belgium, Denmark, Germany, Finland, Holland, Italy, Norway, France, Spain, Sweden and Switzerland, and Japan. Cable & Wireless' SLAs include the following: · Average monthly roundtrip latency for traffic within Cable & Wireless' network backbone of: · 55 milliseconds Intra-US traffic · 60 milliseconds Intra-Europe traffic · 100 milliseconds for Trans-Atlantic traffic (New York - London) · 130 milliseconds for Trans-Pacific traffic (San Francisco - Tokyo) · 100% network availability (If 100% availability is not maintained, Cable & Wireless shall provide a one day credit whenever service is unavailable for 10 or more consecutive minutes.) · Average monthly network-wide packet loss of no more than 1 percent * Cable & Wireless' new SLAs deliver the industry's lowest network latency within the US, Europe and Trans-Atlantic and Trans-Pacific traffic: Cable & Wireless: Intra-US - 55ms Intra-Europe - 60ms Trans Atlantic - 100ms Trans Pacific - 130ms AT&T Intra-US - 60ms Intra-Europe - N/A Trans Atlantic - 120ms Trans Pacific - N/A Genuity Intra-US - 65ms Intra-Europe - 65ms Trans Atlantic - 110ms Trans Pacific - 170ms Qwest Intra-US - 65ms Intra-Europe - N/A Trans Atlantic - N/A Trans Pacific - N/A Sprint Intra-US - 70ms Intra-Europe - N/A Trans Atlantic - N/A Trans Pacific - N/A UUNet Intra-US - 65ms Intra-Europe - 65ms Trans Atlantic - 120ms Trans Pacific - N/A Source: Company Web Sites Online Network Performance Cable & Wireless provides online real-time reporting of its network performance at www.cw.com/sla, which provide statistics on node-to-node latency and packet loss across Cable & Wireless' global IP network. Customers also receive password-protected access to online monthly port utilization reports. Customer Credits Cable & Wireless backs the new SLAs with competitive customer compensation credits. Customers receive one-day pro-rated credit of the monthly recurring port charge if service is down for more than 10 minutes. If service is down for more than one hour, customers receive one-day pro-rated credit for each full hour of downtime. In the event that Cable & Wireless fails to meet the average monthly network-wide latency and/or one percent packet loss service levels, the customer is entitled to a three-day pro-rated credit of the monthly recurring port charge. The maximum credit available to customers has been adjusted to seven days per month to reflect an improved policy. Availability The new SLAs are available immediately in the US, UK, Belgium, Denmark, Germany, Finland, Holland, Italy, Norway, France, Spain, Sweden and Switzerland. In Japan, the new SLA will be available after February 23, 2001. The SLAs are available to new customers of Cable & Wireless Internet Access and global.net services, including 56 Kbps, T-1, E-1, T-3, DS-3, STM-1, STM-4, OC-3, and OC-12 access speeds. About global.net Global.net delivers access to Cable & Wireless' global IP network and is a high-speed backbone IP service for carriers, Internet Service Providers (ISPs) and multinational corporations that require speedy, reliable and cost effective connectivity. Global.net currently offers direct access to the Cable & Wireless global IP infrastructure via local, national or international circuits to one of 49 nodes worldwide across the U.S., Europe and the Pacific Rim. This will grow 84 nodes later in 2001. About Cable & Wireless Cable & Wireless is a major global telecommunications business with revenue of over £9 billion (US$ 14 billion) in the year to 31 March 2000 and customers in 70 countries. Its operations around the world offer a full range of telecommunications services. Cable & Wireless' focus for future growth is on IP (Internet protocol) and data services and solutions for business customers. It is developing advanced IP networks and value-added services in Japan, the US, Europe and the UK in support of this strategy. With the capability of its global IP infrastructure and its strength in key markets. Cable & Wireless holds a unique position in terms of global coverage and services to business customers. For more information about Cable & Wireless, go to http://www.cw.com This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.