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Universal Manufacturing and Logistics Ltd (UM&L), part of the newly-formed, French owned Vivendi Universal Group, has awarded Digica a five-year IT outsourcing contract worth £500,000.

Midrange and desktop specialist Digica is providing 24 x 7 operations and technical support for Universal’s desktop, server and AS/400 environments.

The server, running Novell Netware, is monitored for system errors and capacity issues by an on site engineer dedicated specifically to UML. The support engineer will be responsible for local infrastructure including specified desktop operating systems such as Windows NT, Office 97 and Microsoft Exchange.

The communications network, including LAN related issues, will be supported on a first line basis by Digica, who will undertake initial problem diagnosis to determine probable cause and, if necessary, will swap out the necessary equipment as well as undertaking responsibility for LAN administration.

Digica is also providing remote operations for Universal’s AS/400 620. The machine, which remains on UM&L’s site at Blackburn, is supported on a
24 x 7 basis by Digica’s Operations Management Centre, which ensures maximum availability for the business-critical UM&L machine.

Digica’s Support Centre will provide a single point of contact to users for all technical issues. Calls will be tracked through their lifecycle until the user is satisfied that the problem may be closed.

Dave Hawksworth, Technology manager at UM&L commented, “Digica were awarded the contract based on their overall capability to match both the AS400 and desktop requirements of UM&L at a competitive price. Their response to our detailed tender document, reinforced by visits to the Digica datacentre in Nottingham and an existing customer, convinced us of their technical competence and customer focus.”



Notes to editors:

Universal Manufacturing & Logistics Ltd is part of the Vivendi Universal Group, the world's largest music company. UML provides mastering, replication, printing and packaging services for all formats of compact disks including Audio CDs, CD Extra, Enhanced CDs, CD ROMs, CD-I, Video CD, DVD Video and DVD ROM.

Vivendi Universal’s global operations encompass the development, manufacture, marketing, sales and distribution of recorded music through a network of subsidiaries, joint ventures and licensees in 63 countries around the world. Vivendi Universal businesses also include music publishing, and mail order music/video clubs. Vivendi Universal is the market leader in every major region, including the United States, Europe, Latin America, and Asia. With over 12,000 employees worldwide, Vivendi Universal leads the music industry in global sales with revenue for the fiscal year 1999 at an impressive $6.3 billion.

Digica Ltd is a leading specialist in midrange and desktop outsourcing, providing a range of services tailored to meet its customers’ demands. These services include Midrange Operations, Desktop Outsourcing, Applications Management and Web Hosting. Digica also offers ASP Hosting services to software vendors who want to provide their own applications and services to their own customers on a price per user or other subscription basis. Digica is accredited as an ASP Partner with UUNET, an MCI Worldcom company, which provides VPN connectivity between customers’ locations and Digica’s datacentres.

Digica employs more than 300 people at locations in the UK, USA and Belgium, and supports 63,000 end users at more than 500 customers, 24 hours-a-day, every day of the year.

Digica is a member of the DCS Group PLC, a leading international supplier of computer systems and services with a turnover in excess of £164 million.

Digica’s customers include Bradford & Bingley Building Society, Capespan, Carat, ChiRex Inc, Cray Valley, Crazy George’s, Dairy Crest, Dow Jones & Company, DTS Logistics, Express Dairies, Fisher Foods, Freshbake Foods, Hexcel Corp, Hodgson Chemicals, International Supply Chain (ISC), The Jacobs Bakery, Johnson & Johnson, Logtek, the New York Times, Northern Foods, Phillips-Van Heusen, Poly-Lina, Sanden International, SKF, Tibbett & Britten, Tinsley Wire, Tradeteam and Yorkshire Electricity.

For further information contact:

Caroline Potts, Marketing Executive,

Digica, Phoenix House,

Colliers Way, Nottingham NG8 6AT

Telephone: 0115 977 7024 (Direct)

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