LINK MAILING SYSTEMS - one of the UK's leading suppliers of consumables for business machines has selected the latest automated dialling software from Amcat, to increase the volume of outbound telephone sales and to enhance management control of agents.
Link Mailing's managing director, Francis Worth commented on his reasons for choosing Amcat, "I was initially impressed by the simplicity and ease of use of Amcat's Xcelerator solution. We were looking for a product that would substantially increase our capacity for outbound calls and to optimise the use of our database. By replacing manual with automated dialling we will be able to increase the volume of calls made and anticipate a significant rise in new business generated during 2001."
He added, "Amcat's before and after service was particularly impressive, with a refreshingly professional approach on all sales and support issues."
Prior to the Amcat system, Link was using Sage Contact Manager, but chose to move over to Predictive dialling for improved campaign management and greater market penetration. Link runs a range of campaigns including Sales (Outbound), Customer Service (Inbound) and Credit Control (outbound). Link currently has 26 agent stations installed with plans for a further 12-15 in 2001.
Key features of Amcat's Xcelerator include: agent pooling, digitised recording, web-enabled scripting, recorded messages, call queuing and comprehensive reporting. Amcat Xcelerator can be leased on a 'pay as you go' basis, so there is no significant upfront investment.
For further information on Amcat tel: 0800 169 2028
About Link Mailing
Link Mailing Systems Ltd manufactures and supplies a range of high quality franking machine consumables to UK businesses.
Established in 1991, Amcat is a privately held, international company which designs, markets and sells its Xcelerator range of CTI based solutions for call centre management. Amcat currently has offices in Edmond, Oklahoma (USA) and London & Manchester (UK). Amcat was the first company to develop and sell a Microsoft NT based predictive dialling system. Amcat products are aimed at both the corporate and SME market, or any organisation with a telemarketing operation. The company currently supports over 1,000 installations in North America and Europe.
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