Acquisition supports global growth strategy for expanded services to the telecommunications industry
12 March, 2001 – CustomerAsset, a global remote services company, has acquired the TeleWeb Worldwide team. TeleWeb Worldwide is a Denver-based company primarily focused on outsourcing customer service and sales to India for US telecommunications companies.
Raghu Krishnaiah, CEO of CustomerAsset’s US operations, said, “We are pleased to have TeleWeb as part of the CustomerAsset team as we move to expand. The seasoned management and sales teams from TeleWeb are a valuable addition to CustomerAsset. They bring with them superior knowledge of the telecommunications industry which will allow us to better address the complex customer service and sales support issues faced by telecommunications companies – issues which ultimately determine a company’s success or failure in today’s ultra competitive market.”
Harry Pliskin, formerly President of TeleWeb Worldwide and now VP, Business Development for CustomerAsset, said, “The industry knowledge of the TeleWeb team, coupled with CustomerAsset’s fully enabled services facilities in Bangalore, India results in a company that is well positioned to provide effective and developed outsourced solutions to companies with sophisticated customer service and sales needs. In short, we offer a unique blend of cost savings and high quality service that provide real value to customers in the telecommunications industry and beyond.”
CustomerAsset (www.customerasset.com) is a global eCRM company providing customer interaction and database management services to e-businesses in the US, UK and India. Headquartered in Bangalore, India, CustomerAsset is funded by eVentures India, a joint venture between SOFTBANK, ePartners (News Corporation) and P K Mittal (Ispat Group). CustomerAsset’s services run the entire gamut of the eCRM spectrum including inbound and outbound customer interaction management, data mining, and campaign planning and fulfillment.
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