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Tiscali S.p.A. Deploys NMS' Award-winning Voice Portal Platform

Natural MicroSystems (NASDAQ: NMSS), the technology leader enabling a new
era of communications, today announced that Tiscali S.p.A., a leading
European Internet and Telecommunications service provider, has deployed
NMS' voice portal platform to drive the VoceViva service that debuted in
January. Through a combination of voice and any ordinary mobile or fixed
telephone, VoceViva connects callers to a world of information that
includes news, finance, weather, sport scores and even horoscopes. NMSs
technology enables text to speech recognition allows people to hear the
content of their e-mail messages and to reply, simply by speaking into
their phones.

VoceViva is available today in Italy and is expected to become the first
pan-European voice portal as Tiscali extends the service to other nations
already served by the company's no-fee Internet access. During the course
of the year, Tiscali plans to launch VoceViva in most European markets.
The free service (the charge for the metered local phone call is the only
cost) is available by calling (+39) 01 43434343 or any one of three local
numbers in Milan (02 3090.8482), Rome (06 4340.8482) or Cagliari (070

Tiscali developed both the VoceViva VoiceXML-compliant browser and the
VoceViva Voice Portal Application Server, based on Java? 2, Enterprise
Edition (J2EE) which enable the service. The voice portal application runs
on NMS' Alliance Generation? (AG?) telephony platform, which handles
speech recognition, media processing and high-capacity connections between
the VoceViva Voice Portal Application Servers and telecommunications

"VoceViva will give voice to content for consumers all across Europe, and
it will offer businesses new opportunities to talk and listen to their
customers," said Mario Mariani, Vice President of Marketing of Tiscali.
"These goals call for a carrier-grade technology platform that assures a
high-quality caller experience, the agility to implement quickly and the
ability to grow. Tiscali chose NMS because the company has clearly
demonstrated the strengths required to develop world-class telephony

Tiscali selected the AG telephony platform because of its success in
large-scale voice portal implementations; its price/performance
leadership; exceptional scalability; proven robustness in voice-activated
applications; and a development environment that provides access to speech
as well as telephony capabilities. To achieve ongoing freedom of choice in
technologies and platforms, as well as rapid time-to-market, NMS' open
systems design was an absolute must for Tiscali. The expertise of NMS'
technical services team was another prime advantage that enabled fast

"Working with Tiscali to deploy its voice portal throughout Europe will be
a landmark step for NMS," said Brian Demers, general manager of network
solutions for Natural MicroSystems. "Having established itself as a leader
in next-generation communications with TiscaliNet Internet access, Tiscali
is in a strategic position to extend the reach of the voice Web with
VoceViva. NMS is pleased that its rich line of high density platforms has
already started contributing to this exciting advance."

Mobile Phone Usage Sets Stage for Voice Portal Success in Europe

With its pervasive usage of mobile phones, Western Europe is considered an
extremely promising landscape for voice portals. Projections from IDC
place the Western European cellular services subscriber base topping 300
million by 2004. IDC states that Europe is now a "mass market" for
cellular service with more people expected to own a mobile phone than a
fixed phone by 2004.

"Voice portals are a natural play for Western Europe because people are
served extraordinarily well using mobile phones," said Mark Winther, Group
Vice President of Worldwide Telecom for IDC Corporation. "Look for Tiscali
and NMS to build on their advantages with great execution of audio-enabled
services. Tiscali's broad geographic reach will allow it to introduce
millions of subscribers to the convenience of these new services. The
company also recognizes the vast potential ahead for businesses, such as
creating self-service options for call centers. And NMS voice platforms
are already deployed within leading voice portals in the U.S., which
enables a forceful company like Tiscali to proceed with confidence."

About NMS' High-Density Platforms for Voice Portals

NMS' Alliance Generation platform is specifically designed to drive rapid
development and deployment of highly scalable voice-driven Web
applications, voice portal solutions and voice-enabled e-commerce
solutions. The platform combines NMS' award-winning AG4000? media
processing hardware, the Natural Access? development environment and
speech recognition software from premier suppliers such as Tiscali. In a
cost-effective single-board solution, the platform gives service providers
and solution developers' access to industry-leading capabilities that they
need to implement, run and expand voice-powered applications, such as:

· Unmatched high density. The platform supports a maximum of 120 ports in
a single-board solution - with more than double the port density of
competing alternatives for lower development cost and greater scalability.

· Industry's only simultaneous play and record or full-duplex capability
for barge-in. Barge-in enables callers to interrupt prompts by saying
commands at any time, instead of waiting to hear complete menus. Barge-in
can be used on all channels of the board without reducing the number of
ports available to applications.

· On-board, software-based echo cancellation. Robust on-board echo
cancellation further enhances sound quality and increases caller
satisfaction with voice-enabled services.

About Tiscali

Tiscali S.p.A., (Nuovo Mercato: TIS), is one of the largest and
fastest-growing Internet network companies in Europe, providing access,
content, applications and services to 7.7 million registered subscribers,
of which 4.0 million are active, as of December 31, 2000. On January 8th,
Tiscali signed a deal for the acquisition of Liberty Surf, the
second-largest Internet provider in France, which will make Tiscali the
second-largest Internet Provider in Europe, with 10.7 million registered
subscribers, of which 4.9 million are active subscribers. Tiscali has the
largest geographical footprint of any European Internet provider. Tiscali
was officially listed on the Nuovo Mercato in October 1999.

About Natural MicroSystems

Natural MicroSystems (NASDAQ: NMSS) is the technology leader supplying the
world's major networking and communication equipment suppliers with the
products and services required to create communications infrastructure,
applications, and services faster and at lower costs than ever before. The
Framingham, MA-based company designs, develops and supplies
network-quality hardware and software, and provides design and
customisation services. These enable the highly reliable and effective
creation, delivery and transport of voice and data, services and
applications on next-generation public and enterprise network

Deployed in more than 65 countries, NMS' products and technologies are at
the foundation of today's high-value communications systems and wireless
and wireline networks, including enhanced service platforms for packet and
circuit networks; access gateways for voice-over-IP (VoIP), voice-over-DSL
(VoDSL) and voice-over-Wireless Local Loop (VoWLL); IP media servers;
voice portals and Web-talk applications; virtual personal assistants; and
eCRM. The company also provides platform solutions for converged
applications in packet networks, enabling carriers and service providers
to deliver differentiated services quickly and cost effectively - with
guaranteed levels of quality and service.

NMS has a long history of technology innovations that advance the rapid
growth of the communications industry worldwide, including breakthroughs
such as the first complete open IP gateway, the first complete open packet
media server and leadership in bringing open, scalable CompactPCI to the
telecommunications industry. More information about NMS is available at

Natural MicroSystems and Natural Access are trademarks and Alliance
Generation is a registered trademark of Natural MicroSystems Corporation.
Java and all Java-based marks are trademarks or registered trademarks of
Sun Microsystems, Inc. in the United States and other countries. All other
product or corporate references are trademarks or registered trademarks of
their respective companies.

For further information please contact:

Kim Polley/ Tracey Farrant

Brodeur Worldwide

Tel: 01753 790700

Email: kpolley/

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