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Thursday 12 April, Leeds United FC, Elland Road, Leeds

Dacon is teaming up with Rockwell Electronic Commerce and DeTeWe to host a
seminar aimed at contact center managers and focusing on the impact of
e-commerce and Web technology on customer relationship management (CRM).
They aim to show that introducing new media such as email and the Internet
to contact centers has opened up new areas of business opportunity.

Leading industry analysts Datamonitor will be present, looking at what the
contact centres of the future will mean to CRM and the state of today's
changing marketplace. They will be answering questions about using media
blending techniques to help revolutionise customer service.

Simon Wellings, the European General Manager of Rockwell Electronic
Commerce, the developers of the advanced Transcend contact centre
solution,
will be looking at the latest methods for absorbing new media transactions
and integrating them into the total CRM solution.

There will also be a live interactive demonstration of Rockwell's
Automated
e-mail Agent and e-mail Response Manager solutions, backed by an
enlightening case study from Silentnight Furniture. Silentnight recently
installed Rockwell's Transcend solution and will point out the benefits of
Web-enabled solutions to contact centers and CRM.
Please contact me to arrange a demonstration or further

To book a place on the seminar, call 0800 072 7117, email
enquiries@detewe.co.uk

or visit http://www.detewe.co.uk


About Rockwell's Transcend

Transcend is a powerful and affordable ACD solution for all contact
centres
from small work groups to enterprise-wide operations. Using flexible,
open
standards based technology, it integrates seamlessly with existing PBX and
data environments; building on existing investments rather than replacing
them.

Transcend eCommerce Edition adds complete multimedia and web capabilities
to
the advanced contact routing, queuing and reporting features of the
existing
Transcend software platform, for up to 160 agents. eCommerce Edition
offers
email management, web-based collaboration, web 'call back' facilities and
assisted browsing with URL push and history. It also has VoIP and IP video
features to allow the contact centre to deal with Web-based speech and
visual information. It enables contact centres to blend voice and
Internet
communications in a single queue, with intelligent skills-based routing,
real-time reporting and centralised Management Information Systems that
support cost-effective management of all customer interactions.



Issued on behalf of Dacon, contact: John Bell, 01442 275224 /
j.bell@dacon.co.uk

Press contact: Craig Coward, 01625 511966 /
craig@edge-pr.co.uk

About Dacon

Dacon is a leading supplier of telecommunications peripherals that
complement a wide range of switching systems.

This press release was distributed by ResponseSource Press Release Wire on behalf of Context PR in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.