NEC Computers International Addresses Europe-Wide Customers With QuickAddress World
NEC Computers International BV (NEC CI), part of NEC Corporation, a leading supplier of communications and computer solutions, has implemented QuickAddress World at its Pan-European call centre in The Netherlands. The call centre provides sales and customer service support to NEC CI customers throughout Europe.
QuickAddress World, from QAS, empowers call centre personnel to capture customers’ addresses quickly and accurately. The system generates the full postal address from only minimal address information, delivering significant time savings and ensuring addresses are free from input errors.
NEC CI has chosen QuickAddress World to provide address management for customers from the UK, France and The Netherlands. NEC plans to expand this to include other European countries, as more QuickAddress World territories become available. QAS will add another nine European countries to the QuickAddress World portfolio this year.
According to Berndt Berggren, Vice President Service and Support for NEC Computers International BV, “We need to provide our customers with a consistently high level of service regardless of where, in Europe, they call from. Rapid and accurate address capture is a key part of this customer strategy. QuickAddress World will play an essential role in helping
us maintain these high standards.”
Simon Worth, Managing Director of QAS, commented, “We are delighted NEC Computers International selected QuickAddress World as part of their excellent customer care strategy. International organisations are increasingly centralising call centre operations, and we look forward to supporting many more of them.”
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About QAS http://www.qas.com
QAS is a private limited company established in 1990, with UK offices in London, Edinburgh, and Manchester. An expanding international presence now includes the USA, Australia and Europe.
QAS are the developers of QuickAddress address management software. Based on data secured from national postal authorities, the QuickAddress range will capture, maintain and enhance name and address records within any organisation.
QuickAddress radically reduces the time taken to enter an address, reducing the number of keystrokes by up to 80%. Addresses generated are free from input errors.
About NEC Computers International BV
NEC Computers International (NEC CI) is Europe’s sixth largest manufacturer of personal computers, supplying the consumer market with the Packard Bell brand and the professional market with the NEC brand.
A core company of the Japanese NEC Corporation -and part of the international division of NEC Solutions- NEC CI benefits from the group’s on-going commitment to Research & Development.
NEC CI supplies personal computers, servers and Internet solutions to individuals, corporations, government and other public sector agencies in Europe, Africa, Middle East and Asia (except Japan and China).
For the past five years, NEC CI’s annual unit sales have recorded an average increase of 30%.
The company employs 3,500 people world-wide. Its headquarters are located in Wijchen, The Netherlands.
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