Europolitan Vodafone takes Advantage of
Group 1 Document Creation for Customised Billing
Ø IBM supplies the Swedish mobile telecom operator Europolitan Vodafone with DOC1 software
Ø Delivery formats include HTML/XML and PDF
Ø Platform for delivering one-to-one marketing messages
April 2nd 2001. Europolitan Vodafone has implemented DOC1 from Group 1 Software for delivering customised billing statements. IBM Sweden has supplied DOC1 to provide high levels of performance and flexibility in the formatting and composition of invoices.
The rapid evolution of the Telecoms market dictates that tariffs and charging formulas are constantly being changed in order for suppliers to be competitive and increase market share. DOC1 from Group 1 provides the speed and flexibility for Europolitan Vodafone to reflect these changes quickly and easily in the delivery of comprehensive billing statements.
DOC1 is a flexible and easy to use module that provides a fully integrated development environment for creating complex, high-impact documents for large production environments. DOC 1 extends desktop publishing capability far beyond page layout and is the driving force for rapidly delivering every type of documentation including renewal invitations, statements, purchase orders and invoices. DOC1 simplifies the management of handling variable input and delivering highly formatted presentation quality output.
Björn Linge – Europolitan Vodafone’s Billing Process Manager states – “Historically we have made changes to the invoice layout directly in our billing system. The speed of change being demanded by the business is such that this became untenable without specialist software. DOC1 has given us the flexibility to create new billing formats rapidly and with the minimum of effort.”
Europolitan Vodafone process their billing cycle 7 times every month with the whole process taking approximately 3 hours. DOC1 formatting takes between 20 and 40 minutes with the output file being sent to an external company for printing and despatch. Customers receive their invoices the next day. DOC1 also produces invoices in PDF format to enable Europolitan Vodafone’s Customer Care Centres to answer queries and despatch copy invoices as requested by customers.
Paul Webb, VP Sales and Marketing Group 1 Software comments – “DOC1 extends Europolitan Vodafone’s delivery options by allowing them to implement HTML/XML for web delivery and PDF for presentation quality output. The DOC1 development provides them with the ability to revise billing scenarios at will and stay ahead of the game. The potential to add customised marketing messages will enable them to cross sell their products and increase revenues.”
With a million GSM customers, technical innovation and Customer Service are key priorities for Europolitan Vodafone. Continual investment in the infrastructure includes building a new base station every day and a Customer Care Centre open 24 hours a day.
Linge concludes – “The billing process is under constant development with new functionality services and systems. The main goal is to present a customised invoice in a cost effective and secure way. DOC1 means we can rapidly support any changes to billing formats and formulas. Customer service is a priority for us and so the ability to present invoices in a HTML/XML format for web delivery demonstrates our determination to retain and win customers in the highly competitive Swedish market.”
About Group 1 Software
Group 1 Software is a leading provider of software for data quality, database marketing, electronic document composition applications, and mailing efficiency and direct marketing applications. Group 1 supports MVS, VSE, AS/400, UNIX (including Linux), Windows NT, Windows 2000 and other operating systems and various computers. Group 1 has offices throughout the United States and in Canada, the United Kingdom, and continental Europe; the Miami office serves the Latin American market. The company is also represented in Asia and Australia.
For more information or photographs of BBjorn Linge, Billing Process Manager or Kent Persson, Billing Systems project Manager conytact.
Sue Eyles or Mike Beale, ,
BlueBird Associates Ltd., Group 1 Software Europe Ltd.,
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Henley on Thames, Hatters lane
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