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86% acknowledge an increase in electronic customer interaction over the past 3 years

J.D. Edwards, a leading provider of agile, collaborative solutions for the Internet economy, today launches the next set of independent European research results which found that 62% of European directors consider electronic trading exchanges to be key to future business success.

This survey is the third phase of pan-European research conducted by TBC Research on behalf of J.D. Edwards, to investigate current technology issues and trends. The research covers 150 finance, purchasing, logistics and operations directors from across the UK, Spain, Germany, Italy, France and the Netherlands, all of whom were asked to comment on the following three statements:

1. “Over the past three years, would you say that your company’s electronic interaction with customers and suppliers in your supply chain has; significantly increased, moderately increased or stayed about the same?”

86% of European directors cite a significant/moderate increase in electronic interaction with customers and suppliers in the supply chain. None of the 150 respondents replied that their electronic interaction had decreased.

In France, Germany and the Netherlands electronic interaction has significantly increased. Germany and the Netherlands increased by 72% and France 71%, whilst the UK has risen by 48% in the last three years. In Italy and Spain, businesses experienced a significant increase of 56%.


2. “Does your company currently use an electronic trading exchange for purchasing and selling or do you have any plans to do so?”

62% of respondents recorded plans to introduce an electronic trading exchange or are already employing one. Surprisingly, 36% said that they did not plan to introduce one, of which managing directors/finance managers were the most disinterested. IT/E-commerce managers showed the most interest.

The UK, Italy and Spain show the least concern about electronic trading exchanges with between 30% and 45% of respondents having no plans to use an electronic trading exchange, even in the long term. Germany on the other hand view electronic trading exchanges as very important with 79% planning projects in the near future.

Jyoti Banerjee, chief executive of TBC Research commented, “Europe's top businesses are learning that trading electronically with their partners, suppliers and customers will compel them to make significant changes to their existing business models. Whether those changes will require them to buy and sell through new methods such as trading exchanges or electronic marketplaces is not clear to them, but most business leaders are preferring to take part in the New Economy rather than be left out.”

3. “Has the failure of so many dot.coms in 2000 affected your company’s commitment to the use of electronic interaction with suppliers and customers?”

In general there was a high concern over dot.com failure in 2000 with 75% of respondents stating that they were slightly or quite concerned, but believe that they will still continue with their electronic communications. Germany was least worried with a 57% response. 79% and 83% of UK and Dutch respondents respectively are quite alarmed about dot.com failure, but have given some consideration to strategies relating to electronic interaction with suppliers and customers.

The size of the company by turnover does not affect the response to this statement. Large companies (above 250 million euros) and small companies (under 150 million euros) across Europe all show the same level of concern. Companies making use of electronic interaction are least concerned and less likely to alter their business strategy, whilst those who have not used electronic interaction are considering reducing any future commitment.

About J.D. Edwards
J.D. Edwards is a leading provider of agile, collaborative solutions for the Internet economy. The Company's open solutions give organisations the freedom to choose how they assemble their internal applications and how they collaborate with partners and customers across the supply chain to increase competitive advantage.

Founded in 1977, J.D. Edwards is headquartered in Denver. Additional information can be obtained by contacting the Company via the Internet at http://www.jdedwards.com or at 0118 909 1808.

J.D. Edwards is a registered trademark of J.D. Edwards & Company. The names of all other products and services of J.D. Edwards used herein are trademarks or registered trademarks of J.D. Edwards World Source Company.

About TBC Research
TBC Research, based in Richmond, Surrey, is dedicated to helping business professionals make informed technology decisions, through a focused programme of research reports, magazines and events. The company's products and services are based on a comprehensive, research-based understanding of the business software market, and the needs of business IT users in medium-sized and corporate organisations, built over the past six years.
For more information on TBC Research, please visit www.tbcresearch.com.

Contacts:

Trevor Salomon
J.D. Edwards
0118 909 1516
trevor_salomon@jdedwards.com

Giles peddy
The Weber Group Europe
0207 240 6189
gpeddy@webergroup.co.uk


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