Standard Life takes advantage of Group 1 Document creation for Financial Services Thursday 19 April 2001 PDF Print Ø Supporting Standard Life Assurance Company, Standard Life Bank, Standard Life Investments and Standard Life Healthcare for statement and letter production. Ø More than 50 separate applications are being used extensively on a daily basis Ø Rapid development environment and high volume throughput London: 19 April: Standard Life has implemented DOC1 from Group 1 Software for delivering highly customised customer correspondence spanning Bank Statements, Healthcare Invoices and Mortgage Documentation. DOC1 determines the formatting and composition of the document with output printed in Standard Life’s state of the art mailing facility in Baileyfield. Barcodes are used to drive the mailing and finishing equipment. DOC1 is at the heart of producing high quality personalised customer statements and documentation for the Standard Life Group. The integration of DOC1 with Standard Life Group’s infrastructure and databases has automated and thereby simplified the process of producing a broad range of customer correspondence. Customer requested statements are generated from customer/fund/bank/commission databases and merged with template logic held within DOC1. Gerry Timoney – an IS Project Leader within Standard Life states – “One of the deciding factors in selecting DOC1 was the flexibility of output formats. Personalised customer statements and documentation is a key component in our strategy of continual customer service improvement. The DOC1 development environment gives us the ability to rapidly create personalised statements with the minimum of effort. With ever-increasing volumes, DOC1 will continue to sustain our current and future document composition requirements.” DOC1 is now utilised extensively by Standard Life Assurance Company, Standard Life Bank, Standard Life Investments, and Standard Life Healthcare for statement and letter production. DOC1 is used for bank statements, summary of benefits (pensions), unit allocation statements, commission statements for IFA’s, fund statements, mortgage documentation, ISA statements and healthcare invoices. Paul Webb, VP Sales and Marketing for Group 1 Software comments – “The fact that DOC1 is used extensively across the Standard Life Group illustrates the breadth, adaptability and flexibility of the software. DOC1 has significantly reduced development time and given them high performance production.” Standard Life’s team of Document Developers take advantage of DOC1’s speed, ease and flexibility of being able to create highly formatted output that precisely meets the business need. Already more than 50 separate applications are being used extensively on a daily basis. Standard Life are planning to upgrade to the latest version of DOC1 and the production of PDF natively within DOC1. Timoney concludes – “We will continue to reap the rewards of the investment made in DOC1 by extending its use across the Group. We are already planning to target some of the direct mailing activity, which is currently performed by external agencies and internal depts. DOC1 gives us the ability to rapidly produce high quality documentation which in turn encourages customer retention and gives us a competitive edge.” About Standard Life Group Standard Life group is the largest Mutual in Europe and one of the world's leading financial services groups offering pensions, life assurance, savings, investments, mortgages and health insurance. The Standard Life group is AAA rated by Moody's & Poor. 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