- E-business consultancy establishes dedicated in-house operational services capability to provide post-implementation application support -
London, UK, 24 April, 2001 - E-business consultancy, Rubus, has launched an Operational Services business unit to provide its clients with application support services, post-implementation. It is the first of the pure-play Internet consultancies to offer a dedicated in-house unit for application support and is part of its ongoing commitment to client service.
The new business unit will enable Rubus' customers to more effectively manage and have greater control over the strategic direction of their e-business applications, post launch. Developed as a result of demand from existing clients, the Operational Services business unit will draw on the operational design expertise that is already part of Rubus' offering and will provide clients with access to this expertise on a much broader basis. Clients already signed up for support by the unit include B&Q, for its www.diy.com site and leading securities house, Cazenove.
Sheryl Nixon, head of Operational Services at Rubus said, "We believe that making a system operational is not simply about moving the finished e-business application to a hosting partner and stopping there, but about helping clients take a technology solution and moving it to a full operational business service."
"Traditionally, e-business solutions have been created and viewed as just technology systems, with little focus on how they will continue to provide the level of business service required on an ongoing basis. This new business unit will ensure that our clients can manage, support and develop their solutions so that they deliver against business needs, evolving with user and customer requirements as all business services should," Nixon continued.
Built on Rubus' experience in developing integrated business solutions for leading blue chip clients, the Operational Services business will provide two key offerings:
On an ongoing basis, Rubus will deliver application support including development of new functionality and new content integration, as well as bug fixing and minor enhancements and upgrades. Rubus will also provide clients contracted to this service with ongoing counsel on possible direction of the e-business service, to enable them to incorporate new developments into their site to ensure that their e-business applications support their business strategy both consistently and continually.
Where overall support is ultimately undertaken by the client or a third party, Rubus will assist in knowledge transfer to the support provider, offer advice and guidance on service delivery management including defining the support model and management processes and set up an ongoing bug fix and test environment. Rubus will also assist with the identification and selection process of a managed service provider through a competitive tender and selection process.
Rubus, based in London and Bracknell, is an 'Interactive Architect'. It specialises in helping companies exploit interactive channels, including the Web, interactive TV and mobile communications.
Services span strategy definition, creative and technical design, systems development and integration and ongoing operational services support. The company works with clients to develop ideas and strategies for exploiting interactive channels, helping them pursue their goals and translate these into creatively designed, technically robust, marketable and value-adding e-business solutions. Its aim is to help them do this quickly, reliably and right first time.
Through relationships with product vendors such as ATG, Autonomy, BEA, Engage, INTERSHOP, Interwoven, Microsoft, Oracle, SUN, Tridion, Verity and Versata, Rubus is able to provide its customers with solutions that take advantage of the latest in interactive technology. Clients include B&Q, Waterstone's, Thomascook.com, Granada Media, ONdigital, Nomura, Cazenove, IPC, Barkers Norman Broadbent, Confetti.co.uk, Lastminute.com and E W Blanch.
Rubus can be reached on the Web at: http://www.rubus.com
Cally Finch/Joanna Higgs
The Weber Group Europe
020 7240 6189
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