Lufthansa //eCommerce Utilises Mercury Interactive's Web Performance Management Solutions to Achieve Immediate Success and Deliver Sustained Quality Customer Service Wednesday 25 April 2001 PDF Print Camberley, UK - April 25, 2001 - Mercury Interactive (Nasdaq: MERQ), the leader in enterprise testing and performance management solutions, today announced that Lufthansa //eCommerce GmbH has selected Topaz® ActiveWatch, a round-the-clock service that accurately measures the Web site user experience from various points across the globe, to optimise its eCommerce websites. Lufthansa //eCommerce GmbH was launched last year to bundle all of Lufthansa's Internet activities in a single company. The fast-growing spin-off currently employs 60 people. Its mission is to develop profitable, ground-breaking eCommerce solutions for Lufthansa itself, as well as for the airline's partner companies and for other travel companies. ActiveWatch has been playing a key role in service level management at Lufthansa //eCommerce GmbH since the start of the year. ActiveWatch, the eService variant of the Topaz solution, monitors complex online transactions in the business-to-business and business-to-consumer segments. Mercury Interactive is therefore able to offer companies worldwide a 24/7 monitoring, measurement and reporting service covering end-to-end response times for critical business processes. Problems with eCommerce websites can be pinpointed in real time, enabling the availability of mission-critical applications - in Lufthansa's case, the company's InfoFlyway travel and service portal, for example - to be optimised constantly. If maximum access times are exceeded, this automatically triggers an alarm function so that corrective action can be taken before customers even notice the problem. A solid Web infrastructure is essential if sites are to cope with growing volumes of traffic. Reliable hardware and powerful applications are a must: but the seamless interaction of all the different components is equally crucial. ActiveWatch measures quality not on the basis of theoretical calculations, but on the end user's hands-on experience - for example, when trying to hire a car online at a destination airport. Which is precisely why the system managers at Lufthansa //eCommerce GmbH chose a performance monitoring solution that was specially designed for web applications - a solution that can permanently monitor business processes and response times from the user's perspective. "We were impressed by the comprehensive monitoring functionality of Topaz ActiveWatch," says Eric Rüger, head of CRM/Quality Management at Lufthansa //eCommerce GmbH. "This solution lets us map out the kind of complex business processes that are normal in our industry and take useful, accurate measurements. The fact that the solution offers such an attractive cost : benefit ratio was an added bonus that supported our decision to use Mercury Interactive's monitoring solutions." About Topaz Topaz is a solution for monitoring, detecting and diagnosing e-business application performance problems. It is the only application performance management solution that measures the end-user experience 24x7 and correlates performance issues to their root cause in the Web infrastructure - inside and outside the firewall and in the application. About ActiveWatch ActiveWatch, powered by Topaz, Mercury Interactive's performance monitoring solution, is a round-the-clock service that enables organisations to quickly and accurately measure their Web sites' user experience from virtually any point across the globe. ActiveWatch enables companies to optimise user experience, protect revenue stream and become more competitive. The fully hosted service monitors complex Web business processes on a 24x7 basis and provides detailed analysis to identify the root cause of performance problems. Lufthansa //eCommerce GmbH Headed up by Markus Orth and Michael Erfert, LHE commenced its business operations on March 1, 2000. Lufthansa Commercial Holding owns a 75 percent stake in the company; C&N Touristic AG hold the remaining 25 percent. LHE develops and operates electronic sales, marketing and customer loyalty activities for the travel industry. Its portfolio includes product management for the online delivery channels of its shareholders, the integration of sales, marketing and customer loyalty processes to reinforce the group's electronic sales operations, and the development of a uniform e-commerce infrastructure platform for the electronic sale of flights and travel. For more information, please visit Lufthansa //eCommerce GmbH on the Internet at www.lh-ecommerce.de. Mercury Interactive Mercury Interactive (www.mercuryinteractive.co.uk) is the leading provider of enterprise testing and application performance management solutions that help businesses deliver a positive user experience. Mercury Interactive solutions enable its customers to turn application performance, scalability and user experience into competitive advantage. The company's performance management products and hosted services are open and integrated to best test and monitor enterprise applications. Mercury Interactive is headquartered in Sunnyvale, California and has more than 40 offices worldwide, with its UK HQ in Camberley, Surrey. The company's common stock trades on the Nasdaq National Market under the symbol MERQ. For further information please contact: Press Enquiries: Fiona Tutton Mercury Interactive (UK) Ltd. 410, Frimley Business Park Camberley Surrey GU16 7ST Tel : +44 (0)1276 808200 Email : firstname.lastname@example.org Nicky Wheaton/Julia Davies Manning, Selvage & Lee 123, Buckingham Palace Road London SW1W 9SH Tel : +44 (0)20 7878 3000 Email : email@example.com This press release was distributed by ResponseSource Press Release Wire on behalf of MSL London in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.