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Insight for Dial Access solution’s unique approach to managing call accounting data facilitates SLA tracking and billing

Insight for Dial Access, a member of Trinagy’s Insight Plus performance management suite, provides insight into the activity and status of wholesale provider-class dial-access services. It gives service providers and enterprises with similar needs the ability to efficiently manage large-scale dial-up services and provides access services with guaranteed service levels and customer-specific reporting. With the large volume of subscribers, phone lines, and network infrastructure required to meet the leasing needs of multiple retail customers, precisely managing dial-up services has historically been difficult. With Trinagy’s offering, wholesale service providers have a detailed view of historical and projected usage for dial-up services and have tremendous flexibility in grouping customers according to what makes sense for their business, such as by retail customers, POP locations, hardware types and others. Grouping can be controlled even further through third-party provisioning systems, provided by the advanced operational systems and support integration capabilities in all Trinagy reporting solutions.

For true proactive dial-up network management, Trinagy’s Insight for Dial Access solution graphically illustrates historical port occupancy, baselines the statistics over time, and automatically forecasts future needs. This ensures the carrier has the necessary infrastructure in place to support its customers’ growth, yet isn’t depleting profits by allocating too many resources. Wholesale providers can manage not only their own dial-up networks, but also provide reporting services to their retail customers as a value-added service.

Call Detail Reporting Gathers Information That SNMP Polling Does Not
Call accounting records provide valuable information that is difficult or even impossible to obtain using simple SNMP polling. Trinagy’s Insight for Dial Access solution with Call Detail reporting directly imports industry-standard RADIUS call-accounting records from RADIUS clients or servers, giving users information on key statistics such as per-call disconnect cause, call duration, user information, assigned IP addresses, calling number, called number and more – with no network performance impact. This data assists service providers in meeting their service level agreements, in providing usage reports to their customers, and in billing appropriately. In addition, the flexible Insight for Dial Access solution supports custom RADIUS Vendor Specific Attributes (VSAs) that service providers may need to track.

“We’re intent on matching specific service provider offerings such as dial-up with performance management software tailored to those applications,” comments Laura Spear, Trinagy’s vice president of marketing. “With our new Insight for Dial Access solution, service providers can maximize their investments in dial-up services without needing to second-guess their ability to meet their customers’ needs. We want our customers to be as well-positioned as possible for the services of today and tomorrow.”

Trinagy’s TREND is the Engine for its Insight Plus Solutions Family
TREND’s network data repository is a powerful, open, relational database that provides the links for integration into other OSS/BSS systems such as network inventory, event correlation, billing, and provisioning systems. Trinagy’s TREND automates the collection and analysis of performance data and couples it with its industry-leading predictive tools to warn users of impending network problems. Through its report packages, Trinagy delivers comprehensive reports with full interactive access from Web browsers. Built on a distributed open architecture, TREND scales to meet the demanding requirements of even the largest networks, providing service providers with the peace of mind that their Insight for Dial Access solution can grow as their business grows.

Trinagy’s Insight Plus solutions support custom report design, tailored threshold definitions, and specialized service level calculations required with today’s IP-based, e-business infrastructures. With Trinagy, service providers and enterprises can proactively manage service level agreements and optimize existing resources. Further they can gain a competitive edge through proactive network planning and differentiated, revenue generating services.

Pricing and Availability
Insight for Dial Access is available now. Prices start at $50,000 U.S. list, depending on configuration.
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About Trinagy

Headquartered in Torrance, California, Trinagy provides a highly scalable and flexible service level management software solution that is designed to address the needs of network service providers and large enterprises. Trinagy was recently named to the Inc. 500 list in recognition of its rapid growth. Prominent companies including AT&T, BT, Bell Nexxia, IBM, Northpoint, Verio/NTT DoCoMo, Qwest Communications and Cignal Global Communications depend on Trinagy to deliver Quality of Service and ensure that service level agreements are met. For more information, contact Trinagy corporate sales via phone at 603-897-0000, send email to, or visit its Web site at


© 2001 Trinagy All rights reserved. TREND is a registered trademark, and Trinagy, the Trinagy logo, and Insight Plus are trademarks of Trinagy, Inc.

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