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Breakthrough “Express Wizard” Interface
Dramatically Simplifies Multiplatform Management, Speeds Results

WELWYN GARDEN CITY, Herts. — April 30, 2001 — Heroix® Corporation, a leader in IT infrastructure management software, today released the Heroix eQ™ Management Suite. The new product family improves the performance and availability of eBusiness and other critical applications by unifying monitoring and management of multiplatform computing environments. The suite extends the reach of Heroix’s award-winning management software into Linux environments for the first time. In addition, Heroix eQ significantly improves cross-platform management with innovations including a patent-pending Express Wizard interface that guides IT personnel through tasks step-by-step, enabling them to achieve results in less time and with less training.

“This is a year when IT managers face pressure to do more with less – yet expectations for service levels remain high," said Jasmine Noel, director of the Systems and Application Management Service at Hurwitz Group. "As such, IT needs intelligent management tools that can configure themselves, automatically adapt to infrastructure changes, and automatically diagnose and fix common problems. Tools that can deliver those capabilities allow IT to deliver high performance services in a cost-effective manner.”

“The Heroix eQ Management Suite responds to the sharp upswing in IT complexity that enterprises are grappling with today,” said Howard Reisman, president and CEO at Heroix. “While Web-enabled business, powerful distributed servers, and open-source platforms have ushered in tremendous advantages, they also pile on layers of management issues. The Heroix eQ suite concentrates our company’s 16 years of management software expertise in a product carefully architected for fast deployment and simple operation. One of the most significant ways Heroix delivers on this vision is by encompassing the three most widely used server environments: Windows®, Unix®, and Linux®.”

Testers Agree: Unified Management Delivers Better Results
From a single Web-based interface, Heroix eQ proactively monitors and manages from tens to thousands of Windows 2000, Windows NT®, Unix, and Linux systems. Heroix eQ detects and corrects complex problems before they affect the performance of a wide range of cross-platform applications and infrastructure components: messaging applications such as Microsoft® Exchange and Lotus Notes®; databases including SQL Server and Oracle®; Web servers such as Apache and Microsoft IIS; in addition to other server and network technologies.

“By building so much ‘brain’ into their infrastructure management solutions, Heroix certainly reduces the ‘brawn’ we would otherwise need to get results for our large enterprise environment of more than 250 servers. Heroix definitely offers us a better outcome with less effort,” said Kevin Lee, group manager, Operations, Verizon Internet Services Inc. “In addition, our successful experiences with Heroix tell me that Heroix eQ will be the perfect integrated, multiplatform solution for our administration, customization, and management needs.”

A Heroix customer at Lucent Technologies described the business benefits Heroix eQ poses for his organization. “The multiplatform aspect is a definite advantage for us,” said Daniel Rittenhouse, infrastructure engineer. “With Heroix eQ, we will be able to unify control and visibility without the headaches, expense, or complications that had kept us from considering multiplatform enterprise management before.”

Purpose-Built Intelligence, Express Wizard, Autodiscovery Simplify Operation
Like the company’s other products, the Heroix eQ suite embeds a purpose-built rule engine that powers the product’s system monitoring, problem solving, automated configuration, and self-management. By emulating the knowledge and reasoning of human experts, the built-in intelligence enables enterprises to achieve immediate results with Heroix eQ “out of the box” and simplifies ongoing operation. This intelligence also allows enterprises to deploy Heroix eQ without the extensive implementation consulting required by many infrastructure management products — a cost that can outweigh other products’ software license fees many times over.
Feature highlights of the Heroix eQ Management Suite include:
 Express Wizard interface. The software is controlled via a patent-pending Express Wizard, which automatically prompts for the necessary information while providing context-sensitive help. This intuitive, task-oriented interface enables novice IT personnel to achieve effective results without a steep learning curve. For experts, the Express Wizard speeds day-to-day tasks.
 Application autodiscovery. The Heroix eQ suite frees users from time-consuming configuration by automatically discovering active applications and systems. Like other Heroix products, the suite self-configures monitoring thresholds appropriate to the normal workload of each application and system. The software automatically detects application and workload changes, boosting Heroix eQ’s scalability.
 Emergency repair. Heroix eQ goes beyond typical monitoring to the management of severely compromised systems —minimizing reboots and costly downtime. Unlike other management products that simply host the standard Windows GUI, Heroix eQ Emergency Access and Repair provides GUI-independent commands that enable IT staff to reach and repair “hung” Windows servers. When a server reboot cannot be avoided, Heroix eQ aids a clean restart to prevent devastating corruption of business-critical data.

About Heroix

Heroix delivers award-winning software products that help organizations guarantee the availability and performance of their multiplatform eBusiness infrastructure and applications. More than 1,000 customers in over 40 countries rely on the company's integrated management software to monitor and manage Windows NT, Windows 2000, Unix, Linux, and OpenVMS™ systems. Heroix products detect problems, report and graph performance data, and centrally monitor wide-ranging technologies such as Microsoft Exchange, IIS, SQL Server, Citrix®, Oracle, Cisco®, Compaq Insight Manager®, service level agreements, and more. Founded in 1975, Heroix is an authorized Microsoft Gold Certified Partner, with EMEA headquarters in Welwyn Garden City, U.K and US headquarters in Newton, Mass. For more information, please visit www.heroix.com.
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Heroix, RoboMon, and the Heroix logo are registered trademarks and Heroix eQ is a trademark of Heroix Corporation. All other trademarks are property of their respective companies.


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