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Best Ever Performance in an External Audit Sees Oracle's Management
Commitment, Client Relationships and Quality Culture Highly Commended

Oracle Consulting Services in the UK has been awarded certification for ISO
9001 & TickIT for the sixth consecutive year, while being praised by Bureau
Veritas Quality International (BVQi) for high levels of proactive management
commitment, its preventive attitude to quality issues and solid client
relationships. The current certification will last until the year 2000.

"ISO 9001 is key to our market presence and customers," commented Andrew
Skehel, Director Vertical Market Units, Oracle Consulting UK. "The
certification demonstrates our professional approach to delivering projects
as part of the overall Oracle solution. The achievement of ISO 9001 is a
considerable achievement considering the recent reorganisation at Oracle and
the fact that Consulting is enjoying a period of exponential growth -
expanding the practice to over 1,200 people this year."

Summary of Audit Findings
The ISO 9001 certification was carried out by independent consultancy BVQi.
The company highlighted areas where Oracle Consulting was most impressive:
· Good client relationships were found at the projects visited
· A high level of proactive management commitment to the Oracle quality
management system
· A preventative attitude to quality issues as part of an established and
developing quality culture
· All involved in the audit demonstrated an open attitude to recognising and
dealing with issues
· In eight man days work only eleven minor non-conformities were raised - a
figure below previous audits despite the growth of the consulting practice
to over 1,200.



Grant Currie
Bite
Tel: 0181 741 1123
Fax: 0181 563 1324
email: grantc@bitecomm.co.uk

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