Stockley Park, London, May 9th 2001 - Aspect Communications, the leading provider of contact servers for managing dynamic customer transactions across all communications channels, today announces the UK availability of the Aspect Customer Relationship Portal Version 4.0.
The Aspect Customer Relationship Portal is a contact server that provides organisations with a single view of all their customer interactions across multiple contact media (Web, phone, email, fax etc.) in a contact centre environment, as well as the tools to define business rules that dictate how each of these contacts is intelligently handled. Using the Portal, businesses can prioritise and personalise customer contacts in real time to make a reality of their CRM strategies to engender higher profitability and customer loyalty.
Key feature enhancements in Aspect Portal Version 4.0 include:
· New software tools that enable management to more easily set business rules defining how, and in what order, customer contacts are handled. Using the innovative concept of Subflows, which are reusable workflows within the Aspect Portal's Aspect eBusiness Architect visual development environment, managers can now develop business rules faster and easier by visually representing the steps required to perform end-to-end business functions such as checking order status, performing a database look up or even requesting a credit card authorisation.
· Windows 2000 compliance so that companies can leverage Windows 2000's enhanced management tools, improved hardware support and improved reliability and availability via clustering
“With this increased functionality, Aspect Portal customers can define the rules operating within their contact centres more rapidly - as well as ensure customers are assigned to the correct resource (i.e. human or self-service) upon first contact more efficiently than ever” said Paul Tollan, UK Managing Director, Aspect Communications.
About Aspect Communications
Aspect Communications is the leading provider of contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels.
The Aspect Customer Relationship Portal allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact centre - the core of any company's CRM strategy. The Aspect Portal synchronises all customer contact points, including live and self-service, with demonstrated customer return on investment.
Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 78 percent of the Fortune 50. The company is headquartered in San Jose, California, with offices in major cities around the world. For more information about Aspect, visit the company's web site at http://www.aspect.com or call the UK offices on 0800 ASPECT (i.e. 0800 277328)
For further information, please contact:
Michael Gray/Adrienne Routledge
Tel: 020 8744 9168
Email: email@example.com, or firstname.lastname@example.org
Aspect Communications UK Ltd
Tel: 020 8589 1127
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