London, May 10th 2001 – CEYONIQ AG (formerly CE Computer Equipment AG), a leading producer of systems for integrated document management and archiving, today announced that the integration of CEYONIQ Link for Siebel eBusiness Applications version 3.3 with Siebel eBusiness Applications version 6 has been validated by Siebel Systems, Inc. (Nasdaq: SEBL), the leading provider of eBusiness applications software.
The interface enables real-time, direct access from the user interface of Siebel eBusiness Applications to documents on the CEYONIQ Server. The combined solution enables customer-facing employees to access all relevant information concerning specific customers directly from the Siebel Systems user interface.
Siebel Systems provides an integrated family of eBusiness application software enabling multi-channel sales, marketing and customer service systems to be deployed over the Web, call centres, field, reseller channels, retail, and dealer networks. With this validation, customers of Siebel Systems and CEYONIQ can now scan documents and file them attached to specific Siebel Systems business objects.
All types of documents relating to an individual customer, including Microsoft Office documents, email messages, faxes, graphic files, or audio/video objects, can now be centrally managed from within Siebel eBusiness Applications. Through the fast and secure integration of CEYONIQ Server with Siebel eBusiness Applications, companies can reduce service costs and, at the same time, increase both the productivity of their staff and the quality of their customer service.
CEYONIQ Link for Siebel eBusiness Applications offers an optimal interface for company-wide content, document and archive management. “Through this integration with Siebel eBusiness Applications, CEYONIQ has secured an international competitive edge and, once again, marked its position as a technological leader for innovative content, document, and archive management,” said Jurgen Brintrup, COO of CEYONIQ AG.
“Now customer-facing employees can have at their fingertips the complete set of documents, messages, and images associated with any customer or opportunity, ” said Michael Straub, Alliances Technical Director at Siebel Systems. “This integrated solution is a significant and valuable extension to Siebel eBusiness Applications."
Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. The Siebel Validation Program evaluates and documents integrated third-party solutions, which undergo rigorous technical scrutiny. By choosing Siebel eBusiness Applications and validated partner solutions, Siebel Systems’ customers can pursue a best-of-class software acquisition strategy and quickly deploy the highest quality solution available.
CEYONIQ is a key player in the delivery of high volume, high performance systems for many leading international organisations including OSRAM, VW, TNT, and Deutsche Bank. Key technology areas addressed by CEYONIQ’s broad range of products and services encompass all apsect of content document and archiving management.
CEYONIQ has maintained a technology lead in the efficient capture, storage and retrieval of information supporting key application areas including all aspects of customer service, distribution systems and call centres. The internet has further advanced CEYONIQ’s technical reach and is now a major driving force in enabling businesses to exploit new commercial opportunities.
For more information please contact:
Sue Eyles or Mike Beale
BlueBird Associates Ltd
Tel: 01491 842940
Fax: 01491 842941
CEYONIQ UK Ltd
5 Kew Road
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