Skip navigation

2 ADSL news stories via Zen Internet

...........

ADSL reaches outer limits

To get ADSL service in the UK at present, potential consumers must be
located no more than 3.5 kilometres away from an enabled telephone
exchange. From June, this 'broadband zone' around exchanges will be
expanded to more than 5 kilometres. It means that most premises will be
included. On average, 90% of subscribers' lines terminate within a 5.5
kilometre radius.

There will be no extra charge for the new service, known as RADSL,
available soon from Zen Internet, who offer a free 'while you wait' account
for anyone with an office network currently stuck on the wrong side of
their local digital divide.

Already, a majority of business premises and half of all homes in the
UK are connected to a DSL-enabled telephone exchange and more
exchanges are upgraded every month.

Difference: The flexible new DSL service that breaks the 3.5 kilometre
barrier is RADSL - Rate Adaptive Digital Subscriber Line. It 'adapts'
according to line conditions. Most of the time, this should make no
difference, and performance will be identical to that being enjoyed by
neighbours living nearer the exchange. (There will be times when data
leaving the computer could be slower, but incoming speeds will be the
same). Downloading files, viewing Web pages and receiving e-mail will
not be 'rate adapted'

Speed: RADSL will be available in 512Kbps multi-user and 512Kbps USB
single-user versions. (Customers living closer to the exchange will still
be able to order Zen's multi-user 1Mbps and 2Mbps ADSL services).

Technicalities: On current ADSL services, the maximum upstream (outgoing) line speed is 278Kbps. With the new extended service, this line rate will be dynamically 'adapted' to between 278k and 64kbps - depending on line conditions at the time. Since the majority of traffic on ADSL travels downstream (receiving files, viewing Internet pages etc) most users will notice no difference.

Register: You can be first in the queue this time. Orders and enquiries
turned away after line testing during recent months should be able to
pass pre-installation checks easily when the 3.5 kilometre barrier is lifted.
To register interest in Zen Internet's new RADSL service, and get the latest
information as soon as it's released, check "YES" when you complete the
request form here: http://www.zenadsl.com/Info/information.asp/RADSL

Horizons: Using the same form, you can also register an interest in SDSL
('same speed both ways' Digital Subscriber Line) - the DSL alternative to
Leased Lines. Zen Internet provided some of the earliest ADSL installations
in the UK when service first became available in July 2000, and expect to
be leading the way with the latest technology again as soon as SDSL is
introduced, perhaps at the end of this year.

-ends-

2......................................................................


Would you like to hold?

Ask BT about ADSL, and you will be sent to Openworld and invited to join
a waiting list. The average delay is one month. But elsewhere, at ISPs like
Zen Internet, there are no queues at all.

"We've never had a queue", says Rod Fielding about the broadband provision at Zen, one of the first ISPs to implement ADSL in the UK, "and we have capacity to spare when you use the service too. It's not a question of 'never mind the quality, feel the bandwidth' with ADSL. It does matter who your supplier is. Service quality depends on how many users will be sharing your ISP's bandwidth and how committed the provider is to staying ahead of demand".

"But it is frustrating to hear about people lining up to wait for weeks or months in the first place because BT didn't mention that there are other specialist suppliers of ADSL where there's no delay".

"ADSL provision is supposed to be operating on a level playing field, with a variety of ISPs meeting the demand. It shouldn't be allowed to build up in one place".

At BT, you may be told that their waiting list for high speed Internet service has been reduced to two queues with only 500 customers in each.

One queue faces a 5-6 week wait and in another the orders are processed after 3 weeks.

Applicants who accept the invitation to stand in line might not take their places so willingly if they were told up front that the provision of ADSL is not exclusive to BT's own broadband ISP - Openworld - but is meant to operate with a pool of ISPs tackling the demand for service and potential consumers who try another provider, like Zen Internet, won't have to queue at all.

BT Ignite, the division that is the nation's wholesaler of ADSL, is quite
open about the other ISPs in the marketplace, mentioning the principle
of a level playing field and pointing to Zen Internet on their Web site, but
Openworld and BT themselves are less forthcoming.

Answering questions for an online report by Internet writer Jane Wakefield, BT would only volunteer that the two "shorter delay" alternatives offered by Openworld should come as welcome news to consumers, some of whom had waited up to six months to have their ADSL connection installed.

According to their head of broadband Chris Gibbs, there are currently around 1,000 customers waiting for an ADSL line, with 500 customers who have been waiting for 20 days and 500 who have been waiting for 40.

"I don't believe we have a waiting problem any more," he said.

Would you like to hold?

Ask BT about ADSL, and you will be sent to Openworld and invited to join
a waiting list. The average delay is one month. But elsewhere, at ISPs like
Zen Internet, there are no queues at all.

"We've never had a queue", says Rod Fielding about the broadband provision at Zen, one of the first ISPs to implement ADSL in the UK, "and we have capacity to spare when you use the service too. It's not a question of 'never mind the quality, feel the bandwidth' with ADSL. It does matter who your supplier is. Service quality depends on how many users will be sharing your ISP's bandwidth and how committed the provider is to staying ahead of demand".

"But it is frustrating to hear about people lining up to wait for weeks or months in the first place because BT didn't mention that there are other specialist suppliers of ADSL where there's no delay".

"ADSL provision is supposed to be operating on a level playing field, with a variety of ISPs meeting the demand. It shouldn't be allowed to build up in one place".

At BT, you may be told that their waiting list for high speed Internet service has been reduced to two queues with only 500 customers in each.

One queue faces a 5-6 week wait and in another the orders are processed after 3 weeks.

Applicants who accept the invitation to stand in line might not take their places so willingly if they were told up front that the provision of ADSL is not exclusive to BT's own broadband ISP - Openworld - but is meant to operate with a pool of ISPs tackling the demand for service and potential consumers who try another provider, like Zen Internet, won't have to queue at all.

BT Ignite, the division that is the nation's wholesaler of ADSL, is quite
open about the other ISPs in the marketplace, mentioning the principle
of a level playing field and pointing to Zen Internet on their Web site, but
Openworld and BT themselves are less forthcoming.

Answering questions for an online report by Internet writer Jane Wakefield, BT would only volunteer that the two "shorter delay" alternatives offered by Openworld should come as welcome news to consumers, some of whom had waited up to six months to have their ADSL connection installed.

According to their head of broadband Chris Gibbs, there are currently around 1,000 customers waiting for an ADSL line, with 500 customers who have been waiting for 20 days and 500 who have been waiting for 40.


Rod Fielding
Zen Internet Ltd
01706 713714
http://www.zenadsl.com
rod@zen.co.uk


This press release was distributed by ResponseSource Press Release Wire on behalf of Zen Internet Ltd in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.