Secured loans specialist Freedom Finance is using the Xcelerator automated call management solution from Amcat for its outbound telemarketing staff, and is looking to increase the volume of calls by at least 200%.
The company currently has 12 staff linked to the Amcat system and has already seen
a dramatic improvement in the number of outbound telesales made. Customer Contact Centre Manager at Freedom Finance, Rob Liddiard commented, "Unlike other automated solutions on the market, Amcat's system was able to perform everything that it claimed and more. We needed a product that we could rely on and the support and back-up provided by the vendor has been superb. Having previously worked for BT where I evaluated all types of systems, I can confidently say that Amcat's Xcelerator was certainly the right choice for our type of business."
Freedom Finance is looking to increase staff by a further 50% in 2001 and is planning to
install Amcat Xcelerator for another 12 agents in the near future.
The company expects to have completed over 20,000 secured and unsecured loans by the end of 2001 and at the same time makes a charity donation for every loan that is processed.
Key features of Amcat's Xcelerator include: agent pooling, digitised recording, web-enabled scripting, recorded messages, call queuing and comprehensive reporting. Amcat Xcelerator can be leased on a 'pay as you go' basis, so there is no significant upfront investment.
For further information contact Amcat on 0800 169 2028 or visit http://www.amcat.com
About Freedom Finance
Established as Wilmslow Financial Services in 1983, the company changed its name to Freedom Finance in 2001 and is now one of the UK's leading secured loans brokers. The company has 250 employees and plans to increase this by a further 50% this year. Freedom Finance is one of the few providers that can guarantee a 24/7 service to its customers and as a member of the FISA (Finance Industry Standards Association) observes its official code of conduct guidelines. Freedom Finance is part of JZ International - a £5 billion turnover operation.
Established in 1991, Amcat is a privately held, international company which designs, markets and sells its Xcelerator range of CTI based solutions for call centre management. Amcat currently has offices in Edmond, Oklahoma (USA) and London & Manchester (UK). Amcat was the first company to develop and sell a Microsoft NT based predictive dialling system. Amcat products are aimed at both the corporate and SME market, or any organisation with a telemarketing operation. The company currently supports over 1,000 installations in North America and Europe.
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