Technology advisory group TTI/Vanguard uses Chordiant Knowledge System To deliver enhanced
information services to its member community.
CUPERTINO, Calif. - May 16, 2001-- TTI/Vanguard, an advanced technology research and advisory
service, and Chordiant Software, Inc. (NASDAQ: CHRD), a leading developer of unified customer
relationship management (CRM) solutions for companies with extreme customer demands, today
announced that they have deployed the Chordiant Knowledge System (CKS) to provide a searchable,
intelligent library of multi-media and traditional content for the benefit of TTI/Vanguard's
Using Chordiant's system, TTI/Vanguard members have the ability to search and access materials from
a three year archive of TTI/Vanguard presentations, audio recordings, white papers, Web pages, and
"Reinforcements," covering many important topics in the areas of e-Business, the Internet, and
"As a group that looks at breakthrough technologies, we needed more than a Web site search tool,"
said Ann Cheslaw, vice president at TTI/Vanguard. "We wanted to blend a unique collection of
diverse materials presented at our sessions with other pertinent public materials referenced in
Chordiant's system will automatically learn over time which topics are most popular among
TTI/Vanguard's members, and favour these items in the future. The system will also automatically
adjust its matching calculations based on the age of the content, so the most recent content on a
particular topic is most visible.
TTI/Vanguard's library features presentations by top speakers and visionaries in their respective
fields from over 20 conferences TTI/Vanguard has hosted worldwide. These conferences explore such
diverse and forward-looking topics as "Risk, Knowledge and Security, The Future of Software," and
the upcoming topic, "Digital Infrastructures: Megaflops & Microwonders."
"What Chordiant created for our members is a premiere, in-depth tool that locates information from
within the vast collection of relevant materials posted on the Members Only area of our site,"
added Cheslaw. "This gives members quick access to invaluable information explored in our
"Having been an active and enthusiastic participant in TTI/Vanguard's programme for the past three
years, I'm familiar with the wealth of useful materials TTI/Vanguard has collected in its library
of information assets," said Jim St. Jean, Vice President of e-Service Applications at Chordiant.
"By making these resources available through an intelligent, searchable knowledge engine,
significant new value is now provided to TTI/Vanguard members."
The system will also be used for searching public site content and Frequently Asked Questions
(FAQs). In the future the system will provide automatic document retrieval features via e-mail.
The new services were launched April 30 and the system is now fully operational.
Technology Transfer Institute (TTI)/ Vanguard (http://www.ttivanguard.com) is a unique conference
programme for senior business and technology executives which focuses on the introduction,
discussion and evaluation of emerging and breakthrough information technologies.
At the core of TTI/ Vanguard is a world-class Advisory Board: John Perry Barlow, Eric Brewer, Peter
Cochrane, Gordon Bell, Mike Hawley, Alan Kay, Leonard Kleinrock, Doug Lenat, Bob Lucky, Nicholas
Negroponte and David Reed. Five times annually, this distinguished group brings together
internationally renowned experts to offer perspectives on future technologies and their impacts on
business, scientific, and sociological disciplines.
TTI/Vanguard's member organisations represent a broad cross-section of industries and the public
sector, including brand-name manufacturers, cutting-edge software and hardware developers,
financial institutions, retailers, and top advisors in international government agencies. This
diversity brings an unequalled richness of perspective and experience to TTI/Vanguard's forums.
In highly interactive sessions, debate is stimulated and breakthrough ideas flourish. The result
is a framework for linking strategic technology planning to business success.
ABOUT CHORDIANT SOFTWARE, INC.
Chordiant Software, Inc. (http://www.chordiant.com) delivers a Unified CRM Solution that provides an
Intelligent Customer Interaction Management (ICIM) platform for enterprise-wide integration with
existing systems and Intelligent Business Services including e-marketing, e-service, e-selling, and
e-fulfilment, which embrace the customer's existing applications. Chordiant's solution is designed
to meet the extreme customer demands of complex businesses serving millions of individuals in real
time and across multiple lines of business, with the objectives of customer satisfaction,
retention, growth, and lifetime value.
Whether communicating via branch locations, Web, e-mail, telephone, or wireless access, the
Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent,
personalised message for every interaction. It includes a comprehensive business process engine,
which allows companies to implement best business practices across multiple touchpoints. Marketers
and sales professionals can maximise their marketing investment through the creation, execution and
refinement of sophisticated direct marketing initiatives that span both traditional and online
channels. Chordiant empowers intelligent, high-value contacts designed to retain customers, grow
revenues and drive profits during every customer interaction.
Headquartered in Cupertino, California, Chordiant maintains regional offices in Boston; Chicago;
Dallas; Denver; Manchester, New Hampshire; New York; Amsterdam; London; Neu Isenburg and Munich,
Germany; Paris; Sydney and Melbourne.
This news release includes "forward-looking statements" that are subject to risks, uncertainties
and other factors that could cause actual results or outcomes to differ materially from those
contemplated by the forward-looking statements. For this purpose, any statements contained in this
news release that are not statements of historical fact may be deemed to be forward-looking
statements. Words such as "believes," "anticipates," "plans," "expects," "will," "would," and
similar expressions are intended to identify forward-looking statements. There are a number of
important factors that could cause the results of Chordiant, PrimeResponse or the combined company
to differ materially from those indicated by these forward-looking statements, including, among
others, potential difficulties in the assimilation of operations, strategies, technologies,
methodologies, and products of the acquired company; the risk of loss of key personnel of the
acquired company; diversion of management attention from other business concerns; and business
risks including the risk of variations in quarterly operating results, significant current and
expected additional competition, and the need to continue to expand product distribution and
service offerings. Further information on potential factors that could affect the financial
results of Chordiant, PrimeResponse or the combined company are included in risks detailed from
time to time in Chordiant's and PrimeResponse's Securities and Exchange Commission filings,
including Chordiant's Annual Report on Form 10-K filed on March 27, 2001; the joint proxy
statement/prospectus filed by both Chordiant and PrimeResponse on February 28, 2001; Amendment No.
1 to the Form S-4 filed by Chordiant on February 26, 2001; PrimeResponse's final prospectus for its
initial public offering filed on March 3, 2000; and Chordiant's final prospectus for its initial
public offering filed on February 15, 2000. Also, statements in this news release related to the
expected benefits of the transaction are subje
and successful completion of technology and product development efforts; integration of the
technologies and businesses of Chordiant and PrimeResponse; unanticipated expenditures; changing
relationships with customers, suppliers and strategic partners; and other factors described in both
the Securities and Exchange Commission filings listed above and other periodic reports filed by
Chordiant with the Securities and Exchange Commission.
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