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BOSTON, USA, May 22, 2001 — IT FACTORY, Inc., the leading supplier of knowledge technology solutions, today announced plans to acquire Cincinnati-based Synergistics, a leading provider of knowledge management (KM) technology, creating a unique and compelling offering as a provider of knowledge-enabled collaborative applications. The merger, intended to enable the seamless integration of Synergistics’ market-proven KM technology within IT FACTORY’s award-winning collaborative applications, represents an important step forward for companies that require more cost-effective means of getting a greater return on their investment in human and intellectual capital.

“This acquisition represents a crucial step in fulfilling a strategic vision for IT FACTORY, giving us all of the ingredients necessary to create a truly unique offering, and become the first mover in the emerging market for next generation knowledge technology solutions,” said Lars Johansen, president and CEO of Cambridge-based IT FACTORY. “Our acquisition of the Microsoft services and technology firm ECMS several weeks ago gave us greater breadth in terms of platform support, and now Synergistics adds the essential piece of the technology puzzle we need to be the clear leader in this new market.”

With this acquisition, IT FACTORY will become the first company to effectively address the emerging market for collaborative applications with integrated knowledge management functionality. By enabling companies to create an enterprise knowledge portal as an integrated part of the familiar application interfaces that employees use on a daily basis, IT FACTORY expects to greatly reduce the barriers to realising the full potential and promise of knowledge management technology. This advance is particularly significant for companies in knowledge intensive industries such as financial services, business services, pharmaceuticals, high tech manufacturing and government.

“As one of our largest and most successful business partners, IT FACTORY brings important value to customers looking to leverage their investment in Notes/Domino,” said Ken Bisconti, vice president, worldwide business partner program, Lotus Development Corp. “Their acquisition of Synergistics is a key step in this regard, as it brings proven knowledge management technology into their application architecture for Notes. This should have a strong positive effect on the adoption rate of knowledge management.”

Synergistics knowledge management solutions help companies gather, organise and integrate internal and external information, enabling users to quickly and easily find ‘Single Best Answers’ to critical business questions. Synergistics’ demonstrated market success is a result of providing very robust and sophisticated knowledge management functionality via a very easy-to-use interface, which the research firm AMR refers to as the ‘Knowledge Portal.’ The simplicity of the Synergistics interface will be instrumental in ‘knowledge-enabling’ IT FACTORY’s collaborative applications, giving users a consistent, easily-learned means of locating pressing information from within their primary applications.

“There is a great need among large organisations for technology solutions that seamlessly integrate proven knowledge management technology into everyday applications,” said Matt Cain, Vice President, Web and Collaboration Service, Meta Group. “Companies can significantly increase the benefit from knowledge management disciplines by providing easy access to this functionality within the applications that employees use on a daily basis. In the best of cases, users won't even see it as 'knowledge management' as such; they will just see it as contextually correct information acquisition.”

IT FACTORY provides technology solutions that build upon a company’s existing investment in messaging technology - Lotus Notes/Domino and Microsoft Exchange - a model that not only provides a better return on an enterprise’s existing IT investment, but also gives customers solutions with a more rapid impact on business performance at a lower total cost. By adding the Synergistics knowledge management technology to this equation, IT FACTORY substantially enhances this value proposition for companies in knowledge-intensive industries.

“There is great synergy - pun intended - between our companies, as we are both fundamentally focused on delivering solutions that improve the effectiveness of our customer’s employees,” said Lewie Miller, President of Synergistics. “Very much like IT FACTORY developed a robust architecture for building rock-solid collaborative applications, Synergistics has made a significant investment in developing a very robust knowledge architecture for our products. There is a great fit between our technologies that represents a groundbreaking advance for companies looking to turn knowledge into profit.”

As part of this acquisition, IT FACTORY will also gain a large, mature consulting organisation with significant expertise in implementing knowledge technology solutions for a wide variety of large organisations. All Synergistics managers and employees will become part of the IT FACTORY organisation and will continue to drive the knowledge management practice within IT FACTORY.


IT FACTORY is the leading global provider of knowledge technology solutions that increase organizational effectiveness, and turn enterprise knowledge into enterprise profit. IT FACTORY solutions build upon an organization’s existing investment in the advanced communications platforms, Lotus Notes/Domino and Microsoft Exchange, through the use of ITF Business Applications, Tools, Architecture and Services, enabling rapid, cost-effective deployment of knowledge based solutions. IT FACTORY customers include IBM, Minolta, Nokia, U.S. Bureau of Census, U.S. Dept of Defense, U.S. Environmental Protection Agency, U.S. Federal Reserve Board, and many other well-known international firms. IT FACTORY provides solutions via its own professional service organization and field sales force, as well as via an international network of more than 300 highly qualified business partners. The Company is headquartered in Cambridge, Massachusetts, with 16 offices throughout the world. Find out more at

About Synergistics

Synergistics, Inc. is a market leading knowledge technology solutions company, recently ranked the 252nd fastest-growing company in the USA by Inc. Magazine. Synergistics provides technology that helps companies facilitate the complex interactions that drive business decisions, actions and transactions. Founded in 1994, Synergistics markets the Prevail brand knowledge management portal solution. The company is based in Cincinnati, Ohio, with offices in Atlanta, Georgia. Synergistics customers include Convergys, Ryder Systems, American Management Association and Church Mutual. For out more at

IT FACTORY, the ITF logo and the ITF wheel are registered trademarks of IT FACTORY A/S. ITF Software Development Kit, ITF Architecture, and ITF Business Suite are trademarks of IT FACTORY A/S. Lotus and Lotus Notes are registered trademarks and Notes and Domino are trademarks of Lotus Development Corp. All other trademarks are property of their respective owners. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

IT FACTORY UK Editorial Contact:
Sally Marchini
Marchini Marcoms
+44 (0)1288 361031

Gordon Darling
VP, Corporate Communications
+1 617-306-5938

Synergistics Contact:
Joe Grieshop
VP, Marketing
+1 513-697-5253

This press release was distributed by ResponseSource Press Release Wire on behalf of Marchini Marcoms in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit