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- "person centric" approach; puts status of projects “in your face”

Leeds, England - May 23rd 2001 – Eyretel, the UK's leading customer experience management specialist, is to adopt a new project management tool, Hydra, from The Program Management Group (PMG) to better control its key IT product development programmes. The £50,000 agreement follows a trial of PMG’s Hydra system, which has been shown to provide an excellent ‘real world’ view of every aspect of the development process. Developers at Eyretel will be implementing Hydra for all programmes, with phase one - 50% of the organisation on line – already complete.

Outlining the reasons for selecting PMG’s Hydra system, David Johnson, Head of Product Development at Eyretel, said; “Eyretel is a fast growing company and a key element for us is keeping tight control over the increasing number of critical development programmes. Our previous system just didn’t give the control we needed. For us, at Eyretel, delivering projects on-time and to budget is a given and with PMG’s totally integrated Hydra system everyone involved in a programme can see its status at any time – it’s in their face!”

David continues; “For me Hydra’s unique ‘person centric’ approach is essential. People cannot be used twice in the same slot and when they are allocated a role the system automatically updates their diaries. If a project manager puts an inaccurate programme together, everybody knows about it as soon as it’s published, and ‘advice’ comes swiftly to bear.

Hydra, with its self-computing and logical organisation, gives us a much more predictable and realistic view of programme plans on a weekly basis. It keeps me and my colleagues in the land of reality, not just informed of what project managers ‘expect’.”

Commenting on the contract Peter Bondar, PMG’s recently-appointed CEO and President, said; “This agreement with Eyretel clearly demonstrates that in order to maintain a global reputation for consistently delivering large and complex IT projects on time and to budget, both managers and the developers themselves within an organisation must have a realistic understanding of where they are in the process. Hydra is able to do this.

"Corporations can no longer successfully deal with the nightmare of managing resources by using traditional tools. Hydra has developed and proven the concept of program management, which harnesses scarce resources around the world and delivers them where they are needed. Hydra has huge potential in every aspect.” he added.

About Eyretel

Eyretel plc (EYR.L) is a customer experience management specialist. Its products and services are targeted particularly at supporting the customer relationship management (CRM) activities of contact centres. Eyretel develops, supplies and implements software and hardware that will allow the complete recording and analysis of all electronic customer communication and interaction, such as telephone calls, email, web chat, agent assisted web browsing and desktop computer activity. Headquartered in Leatherhead, Surrey in the UK, Eyretel also has offices in London, mainland Europe, Hong Kong, Australia, and the United States. Eyretel’s clients include ANZ Investment Bank, CGU, Flightbookers, Global Crossing, Royal & Sun Alliance, Sainsbury’s and Seeboard.

About The Program Management Group

The Program Management Group (PMG), based in Yorkshire's "Silicon Dale" designs, develops and markets programme management software and services. Founded as Hydra Development Corporation in 1996, the fast-growing company spent over four years developing and refining its revolutionary program management product - Hydra, and has quickly established an international customer base of 32 global organisations, with over 5,000 users.

PMG’s Hydra product is a complete programme management suite, offering resource-centric, multi-project, multi-site planning capabilities. With its patent, pre-emptive scheduling technology Hydra allows organisations to successfully plan and implement multiple simultaneous projects without the limitations of discrete task-centric project management tools.


For further information please contact:
Sarah Neville
The Program Management Group
01943 858 858
Sarah.Neville@pm-group.co.uk

Ray Jones
Media Link
0118 984 3386
ray@medialink.co.uk

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