ActionPoint’s InputAccel and Enterprise Server Play Pivotal Role in EDS
Project for United Kingdom’s Inland Revenue
Four-fold Increase in Efficiency, Significant Reduction in Error Rates
Guildford, UK, Wednesday, May 23, 2001 — ActionPoint, Inc. (Nasdaq: ACTP), provider of award winning information capture solutions, today announced that leading global information technology services company EDS used InputAccelÒ and ActionPoint Enterprise ServerÔ as key components in a project for processing millions of forms at the United Kingdom’s Inland Revenue.
Faced with the task of enforcing a new tax law, Inland Revenue turned to ActionPoint’s products and EDS to create a solution that would help accurately and efficiently process the millions of forms arriving from citizens who potentially qualified for the new tax rate.
The system had to handle millions of documents in the first year and the timescale for implementation was so tight there was no time to run a pilot or to perform thorough testing before the system went live.
”Information capture is a vitally important aspect of the system,” said Allan Graham, Project Manager for EDS. “If you think about the volumes of data and the time constraints, we couldn’t afford to have bottlenecks or run the risk of capacity problems in future. InputAccel had been deployed successfully in a previous high-volume data capture project, so we knew it was up to the task.”
7.5 million taxpayers mailed in applications to Inland Revenue to determine if they were eligible for the tax program. Using InputAccel, incoming forms were scanned to confirm the sender’s identity, extract information needed for the evaluation, and capture an image of the entire form so it could be archived for later reference. InputAccel certified partner, Neurascript, also supplied modules to help extract additional data from the forms. ActionPoint Enterprise Server was the workflow process manager and backbone for the entire information capture process.
“We had developed bespoke systems around the InputAccel platform before and found it very accommodating. Knowing that it would be easy to integrate with the other aspects of the system was an important comfort factor. We also knew it could handle high volumes of traffic from the outset and that it would continue to cope if we needed to scale the system up,” said Graham. The system has been in place for over a year and has handled more than 2.7 million forms. The EDS team believes the project provides a model for future forms processing applications.
For customer verification requirements, such as date of birth, keying of information has not been entirely eliminated. Even so, Allan says that around 70 per cent of forms are now captured and processed automatically with no operator intervention. Furthermore, overall efficiency has increased by a factor of four. Error rates, measured by the number of forms rejected for rescanning or sent to a human operator for consistency checking, have fallen sharply.
“InputAccel was built to handle these types of large volume solutions, stated Kimra Hawley, ActionPoint president and CEO. “ We are pleased that EDS continues to rely on InputAccel for its large scale document processing projects.”
EDS, the leading global services company, provides strategy, implementation and hosting for clients managing the business and technology complexities of the digital economy. EDS brings together the world’s best technologies to address critical client business imperatives. It helps clients eliminate boundaries, collaborate in new ways, establish their customers’ trust and continuously seek improvement. EDS, with its management consulting subsidiary, A.T. Kearney, serves the world’s leading companies and governments in 55 countries. EDS reported revenues of $19.2 billion in 2000. The company’s stock is traded on the New York Stock Exchange (NYSE: EDS) and the London Stock Exchange.
ActionPoint, Inc. (NASDAQ: ACTP), develops and markets software products that transform traditional business documents -- such as paper documents, faxes, and microfiche -- into digital content compatible with enterprise computing systems. Its award winning product, InputAccel, is the most comprehensive capture solution on the market, incorporating XML and advanced forms processing technology. Today, over 300 Global 2000 organizations use InputAccel to cut costs, improve customer service, and increase productivity.
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