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Chordiant Commits ICIM Platform Support To BEA WebLogic And IBM WebSphere Application Servers
For The Company's eMarketing, eService And Knowledge Management Offerings

CUPERTINO, Calif. and LONDON - May 23, 2001-- Chordiant Software, Inc. (NASDAQ: CHRD) today
announced its JX Architecture™ to provide Global 1000 companies with the next generation of
real-time CRM applications designed for the most demanding enterprises serving million of
individual customers. The Chordiant JX Architecture provides native support for the Java™ 2
Enterprise Edition (J2EE™) and XML standards throughout the Chordiant Intelligent Customer
Interaction Management (ICIM) platform.

Core Chordiant ICIM platform technologies are expected to be fully J2EE compliant and use XML
for data connectivity. Chordiant's existing business services, which include eMarketing,
eService, knowledge, fulfillment and selling functionality, will also be released over the
next six months based on the new JX Architecture.

Chordiant also announced that it expects to deliver full support for the BEA WebLogic and IBM
WebSphere J2EE-based application servers. Chordiant intends to offer future releases of its
software that provides customers with a choice of J2EE-compliant application servers.

With its complete support for J2EE and XML across the Chordiant ICIM platform, Chordiant's
customers can take full advantage of their current investment in complimentary J2EE
application servers and XML data connectivity, and leverage readily available IT and
consulting resources when implementing the new JX Architecture capabilities.

Chordiant's J2EE-developed Chordiant ICIM platform will enable CRM and e-business solutions
to be integrated and deployed faster than existing CRM point solutions or client/server
application suites. The Chordiant JX Architecture is a standards-based open architecture.
The JX Architecture delivers: XML connectivity to the enterprise; open access to business
services via rules and J2EE based workflow; and the J2EE standard object environment allowing
companies to more quickly and easily integrate Chordiant Unifying CRM applications with their
legacy systems and business processes. This faster time-to-market of enterprise-class
Unifying CRM applications and services delivers increased value to Global 1000 companies and
leverages existing developer resources and system investments.

"Chordiant provides its Global 1000 customers unsurpassed flexibility and choice in
implementing e-Business solutions by delivering the industry's most open platform and J2EE
and XML-compliant set of business services for CRM applications," said Sam Spadafora,
Chordiant Chairman and CEO. "This commitment to Java, J2EE and XML technologies will
continue to propel our focus on meeting extreme customer requirements with our Unifying CRM
Solutions. The evolution and integration of our JX Architecture and open industry standards
will allow Chordiant and its customers to develop and deploy flexible, enterprise-wide
applications more quickly and at a lower cost of ownership."


Over the past eighteen months, Chordiant has been building the business services and back-end
system services of its ICIM platform and front-end applications in Java. Beginning last
year, the company developed an architecture and plan for customers to coexist with Java and
J2EE-based servers.

Chordiant is now working with its Global 1000 customers to introduce the JX Architecture in a
way that will help these customers protect their existing Chordiant Unifying CRM Solution
investments and take full advantage of the JX Architecture. Chordiant's enterprise
customers will receive a number of benefits. The move to J2EE will allow them increased
flexibility and scalability to meet the needs of their millions of individual customers.
Chordiant's customers will also receive a product that can be more easily manipulated and
customised by designers to fit into any existing customer system.

The Chordiant JX Architecture also provides an advanced methodology to deliver Unifying CRM
applications faster to business units; integrate additional systems; and make full use of the
thousands of applications committed to the BEA and IBM applications servers. Thus, the JX
Architecture can help Global 1000 companies deliver better service and ROI for their CRM

"Our Global 1000 customers are demanding the flexibility, scalability and industry
standards-based environment that they can get from applications designed around J2EE and
XML," added Spadafora. "We felt it was critical that we architected our leading ICIM
platform to be Java, J2EE and XML-capable, so that we could continue to provide the most
complete applications for our customers and their most extreme marketing, sales, service


IBM's WebSphere is software for developing, publishing, hosting and deploying Web services.
WebSphere's Application Server supports the variety of open standards and technologies
necessary to develop, publish and deploy Web services applications.

The BEA WebLogic Server is one of the more mature Java 2 Enterprise Edition (J2EE)
application servers, and is the leading platform for building and deploying wired and
wireless e-business applications for the enterprise. Pure Java and standards-based, BEA
WebLogic Server has been selected by many leading companies in the Fortune Global 500,
Fortune e-50, Forbes Super 100, and Business 2.0 100 for their e-Business and enterprise


The Chordiant JX Architecture includes several standards-based components. These components
include: Java Messaging System (JMS) based inter-application communication; an LDAP security
model; a JMX based management system; a Chordiant Extensible Interface based on XML (CXI) for
serialised applications distribution, complete with high performance transformation engines;
a comprehensive XML schema-based metadata model, allowing unprecedented applications
interoperability and flexible data mapping capability; and because of the extensive use of
standard Java, XML, and XML schema, the ability to use one's choice of IDE and GUI design

Chordiant will develop a large library of application modules, business and system services
modules, connector modules, and differentiated engines, all of which will be re-usable.
Currently, Chordiant is the only distributed multi-tier architecture that utilises a
persistent data manager connection model, where policies and processes drive applications,
and supporting multiple touchpoints in a unified way.

The delivery of applications with advanced capabilities through multiple touchpoints is
possible because of the JX Architecture's inclusion of a sophisticated set of engines and
capabilities. These engines and capabilities include: the Chordiant ICIM applications model;
a rich set of business and system services; policies; process; optimisation; real-time
framework; knowledge; offers; marketing; and assisted selling.


Chordiant has already begun development of its new platform and business services in its JX
Architecture and will deliver new versions of its software, based on the JX Architecture by
Q4 2001. These new versions will be compatible with both the BEA WebLogic and IBM WebSphere
J2EE application servers.


The Java 2 Platform, Enterprise Edition (J2EE) defines the standard for developing multi-tier
enterprise applications. J2EE simplifies enterprise applications by basing them on
standardised, modular components, by providing a complete set of services to those
components, and by handling many details of application behavior automatically, without
complex programming.

The Java 2 Platform, Enterprise Edition, takes advantage of many features of the Java 2
Platform, Standard Edition, such as "Write Once, Run Anywhere" portability, JDBC API for
database access, CORBA technology for interaction with existing enterprise resources, and a
security model that protects data even in internet applications. Building on this base, Java
2 Enterprise Edition adds full support for Enterprise JavaBeans components, Java Servlets
API, JavaServer Pages, Java Connector Architecture and XML technology. The J2EE standard
includes complete specifications and compliance tests to ensure portability of applications
across the wide range of existing enterprise systems capable of supporting J2EE. (Source:
Java Web Site found at

Chordiant and many Global 1000 companies are embracing XML because it is an open standard for
Internet-based publishing, collaboration and transactions. XML fosters interoperability
between applications and the enterprise without proprietary API's and custom coding. XML
provides two major benefits: it provides extensible style sheets that allows content to be
delivered in an idealised fashion for any media such as client software, Web browsers,
portable devices, print or CD-ROM. Secondly, XML provides open, extensible metadata.
XML-based metadata is computable information that can support dynamic, real-time data
interchange between systems and companies.


Chordiant Software ( delivers a Unifying Customer Relationship Management
(CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer
Interaction Management (ICIM) platform. Chordiant's ICIM platform provides the building
blocks for developing and integrating flexible CRM solutions into customers' existing
enterprise-wide systems.

No matter how consumers choose to communicate with the enterprise - through branch locations,
Web, e-mail, telephone or wireless access - the Chordiant Unified CRM Solution provides a
real-time, single view of each customer and a consistent, personalised process for every
interaction. It includes a comprehensive business process engine, which allows companies to
implement best business practices across multiple touchpoints. As a result of Chordiant's
sophisticated Marketing Automation Business Services, marketers can maximise their ROI
through the creation, execution and refinement of sophisticated direct marketing initiatives
that span both traditional and online channels. Chordiant empowers high-value contacts
designed to retain customers, grow revenue and drive profits during every contact.

In May 2001, Chordiant announced an asset purchase of the Java server technology from
ActionPoint Inc. (NASDAQ: ACTP) for $7.2 million in cash and stock. These Java server and
application components are expected to accelerate Chordiant's J2EE application development
efforts and provide Chordiant with an HTML/DHTML and Java JSP applications framework.

Headquartered in Cupertino, California, and London, Chordiant maintains regional offices in
Boston; Chicago; Dallas; Manchester, New Hampshire; New York; Brentford, UK; Amsterdam;
Paris; Munich; Sydney and Melbourne.


This news release includes "forward-looking statements" that are subject to risks,
uncertainties and other factors that could cause actual results or outcomes to differ
materially from those contemplated by the forward-looking statements. For this purpose, any
statements contained in this news release that are not statements of historical fact may be
deemed to be forward-looking statements. Words such as "believes," "anticipates," "plans,"
"expects," "will," "would," and similar expressions are intended to identify forward-looking
statements. There are a number of important factors that could cause the results of
Chordiant to differ materially from those indicated by these forward-looking statements,
including, among others, potential difficulties in the assimilation of operations,
strategies, technologies, methodologies, and products of the acquired company; the risk of
loss of key personnel of the acquired company; diversion of management attention from other
business concerns; and business risks including the risk of variations in quarterly operating
results, significant current and expected additional competition, and the need to continue to
expand product distribution and service offerings. Further information on potential factors
that could affect the financial results of Chordiant are included in risks detailed from time
to time in Chordiant's Securities and Exchange Commission filings, including without
limitation Chordiant's report on Form 10-Q for the quarterly period ended March 31, 2001, as
filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001. Also,
statements in this news release related to the expected benefits of the transaction are
subject to risks related to the timing and successful completion of technology and product
development efforts; integration of the technologies into Chordiant's existing products;
unanticipated expenditures; changing relationships with customers, suppliers and strategic
partners; and other factors described in both the Securities and Exc
reports filed by Chordiant with the Securities and Exchange Commission.

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