- Unique offering cultivates customer loyalty through all channels of communication, setting new standards for customer care -
Stockley Park, London, May 29th 2001 - Aspect Communications, the leading provider of contact servers for managing dynamic customer transactions across all communications channels, and Cambridge Technology Partners, a global eSolutions provider, have announced a partnership to provide companies with integrated solutions that facilitate cost-effective customer interactions that in turn generate revenue and inspire customer loyalty.
Together, Aspect and Cambridge will help companies automate all facets of communication, including e-mail, Web chat, instant messaging and Voice over Internet Protocol (VoIP) by integrating front-office, back-office, eCommerce and media applications and allowing companies to manage them from one central contact server platform.
As an Aspect partner, Cambridge will integrate the full range of Aspect products, including the Aspect Customer Relationship Portal, Aspect Customer E-Mail, eBusinessIP and Aspect Customer DataMart. With these customer service and sales solutions, Cambridge's clients will be able to deliver personal service across all channels of communication, transforming them into customer-centric businesses.
"Our clients are increasingly seeing the value of utilising customer information from all channels to develop more effective customer relationships," says Steve Peacock, European VP for Customer Solutions at Cambridge Technology Partners. "Aspect's CRM products, which we class as best of breed, help us build solutions that deliver consistent customer communication channels; a key concern facing the majority of our clients."
"Cambridge has the consulting and systems integration experience to assist organisations by defining and then implementing comprehensive customer loyalty programmes” said Paul Tollan,
Managing Director, Aspect Communications UK. "By integrating the Aspect contact server with its services, Cambridge is able to optimise customer contacts wherever they may occur and via whatever channel. The Aspect-Cambridge solution will help clients achieve superb levels of customer care."
Cambridge Technology Partners
Cambridge Technology Partners provides strategic and management consulting as well as systems integration services to transform its clients into eBusinesses. Working in collaboration with Global 1000 and high-velocity middle market companies, Cambridge combines a deep understanding of New Economy issues with integrated, end-to-end services, and a proven track record of shared risk and rapid, guaranteed delivery. Cambridge generated $586.6 million in revenue in 2000. Cambridge has approximately 3,500 employees in 19 countries around the world. Cambridge is a Safeguard Scientifics (NYSE: SFE) partner company. Cambridge on the Web: http://www.ctp.com
About Aspect Communications
Aspect has over 15 years of experience in the contact centre industry - first, with the ACD (automatic call distributor) and today with the contact server for managing all forms of communication. Aspect’s contact server captures all customer contacts from phone, fax, email and Web chat, analyses them, synchronises them and routes them to the most appropriate contact centre agent through a single system. Aspect’s technology provides a pleasant contact centre experience for customers by ensuring that calls are not endlessly rerouted to incorrect agents, and by making sure that customers do not have to repeat their contact information over and over again. And with over 7,600 customer installations and over 78% of the Fortune 50 as customers, Aspect is the logical choice to help companies add IP capabilities to their contact centres. The company is headquartered in San Jose, California, with offices in major cities around the world.
For more information about Aspect, visit the company's web site at www.aspect.com or call the UK office on 0800 277328.
Aspect, the Aspect logo, eBusinessIP and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
Statements in this press release that are not purely historical are forward-looking statements, including any statements regarding beliefs, plans, expectations or intentions regarding the future. Examples include, but are not limited to, statements regarding Aspect's products' abilities, either alone or in combination with Cambridge's products, to enable clients: to facilitate cost-effective customer interactions; to generate revenue and inspire customer loyalty; to automate all facets of communication; to deliver personal service across all channels of communication; to optimise all relationships wherever customer-partner interaction occurs; and to achieve a return on their investment. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations.
Factors that could cause or contribute to such differences include, but are not limited to: any unforeseen technical difficulties or product errors related to our products or connectivity to third parties' telephony, front-office and back-office systems; technological or market changes that affect the continued acceptance of the use of telecommunications or CRM tools for conducting business transactions; difficulties in coordinating the partnership of two companies that operate independently; and other factors and risks discussed in the company's Annual Report on Form 10-K for the year ended December 31, 1999, the company's Quarterly Report on Form 10-Q for the quarter ended September 30, 2000, and other filings with the United States Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations.
For further information, please contact:
Michael Gray/Adrienne Routledge
Tel: 020 8744 9168
Email: firstname.lastname@example.org, or email@example.com
Aspect Communications UK Ltd
Tel: 020 8589 1127
Cambridge Technology Partners
Tel: +44 (0)20 8334 2853
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