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IEA Software datapipe inputs industry-standard RADIUS records in real-time to Trinagy’s Insight for Dial Access solution

Trinagy, Inc., an international provider of performance management software, today announced that it is using a custom-developed datapipe from IEA Software, a global provider of billing solutions to the ISP industry, to gather accounting records in real-time from RADIUS (Remote Access Dial-in User Service) servers for its Insight for Dial Access solution. Insight for Dial Access, a member of Trinagy’s Insight PlusÔ performance management suite, provides insight into the activity and status of wholesale provider-class dial-access services through a combination of datapipes, solution-specific reports, and TREND®, Trinagy’s network repository and database engine.

Trinagy’s Insight for Dial Access solution with Call Detail Reporting directly imports industry-standard RADIUS call-accounting records from RADIUS clients or servers using the Trinagy datapipe developed IEA Software. It delivers that information in a report that focuses on key statistics such as per-call disconnect cause, call duration, user information, assigned IP addresses, calling number, called number and more – with no network performance impact. Since most dial-in Network Access Server (NAS) devices support the RADIUS protocol, the information available to Insight for Dial Access customers is robust and complete. With this data, service providers can meet their service level agreements, provide usage reports to their customers and bill appropriately. In addition, Insight for Dial Access supports custom RADIUS Vendor Specific Attributes (VSAs) that service providers may need to track.

“The creation of meaningful SLAs depends upon the level of information that is available to the service provider on network usage and call activity etc,” explained Paul Donovan, international managing director for Trinagy. “IEA Software has essentially provided a powerful and valuable real-time link between the RADIUS records and Trinagy’s performance management database, allowing RADIUS call details to be leveraged for performance monitoring for the first time. This in turn enables service providers to create comprehensive reports on any aspect of call data through our customisable reporting package, arming them with the information they need to guarantee service levels to their subscribers on a customer-specific basis.”

“We are delighted to help contribute to the development of Trinagy’s Insight for Dial Access solution,” said Bob Kivi, IEA Software’s CTO. “TREND's technology, combined with the instrumentation already available in our RADIUS servers, provides a world-class solution for the global marketplace, including the thousands of customers of both companies.”

Insight Plus Meets Performance Management Needs of Individual Customers

Trinagy’s Insight Plus solution suite automates the collection and analysis of performance data and couples it with its industry-leading predictive tools to warn users of impending network problems. The Insight Plus family is packaged for individual customer requirements and includes Insight for VoIP, Insight for Dial Access, Insight for Applications, Insight for QoS, Insight for Networks and Insight for Broadband. Each solution consists of service-specific packaged and customisable reports, data collection software and TREND®, the network repository and database engine behind each member of the Insight Plus family. TREND’s network data repository is a powerful, open, relational database that provides the links for integration into other OSS/BSS systems such as network inventory, event correlation, billing and provisioning systems. Built on a distributed open architecture, TREND scales to meet the demanding requirements of even the largest networks.

Every Trinagy solution provides intelligent insight into service providers’ and large enterprises’ specific value-added services and networks to enable them to meet their current Service Level Agreements (SLAs), manage their networking infrastructure performance and plan for future revenue-generating service offerings.

About IEA Software

IEA Software is the world's leading provider of billing, customer care, and user authentication solutions for Internet Service Providers (ISP) as well as public and private networks. With thousands of installations worldwide, its RadiusNT, RadiusX and Emerald products are the market leaders in their segment and manage millions of users. RadiusNT was the first implementation of the RADIUS Server Protocol on the Windows NT platform. Founded in 1997, the company is headquartered in Spokane, Washington. For more information see our Web site at or call 509-444-BILL (2455).

About Trinagy:

Headquartered in Torrance, California, Trinagy provides a highly scalable and flexible service level management software solution that is designed to address the needs of network service providers and large enterprises. Prominent companies including AT&T, BT, Bell Nexxia, IBM, Verio/NTT DoCoMo, Qwest Communications, Cignal Global Communications depend on Trinagy’s Insight Plus family to deliver Quality of Service and ensure service level agreements are met. For more information contact Trinagy via phone at +44 (0) 1628 682600, send email to, or visit the Web site at

© 2001 Trinagy, Inc. All rights reserved. TREND is a registered trademark, and Trinagy, the Trinagy logo, Insight Plus are trademarks of Trinagy, Inc.

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