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Interoperates with Cisco networks, optimises network performance and provides critical data to operational and business support systems

Trinagy International has announced that is has added Voice over IP (VoIP) network support to its carrier-class performance management solution for Cisco service providers and enterprises. This enables them to deliver optimal VoIP services and provides the critical link into their business and operational management systems. Trinagy has already been providing performance management for service providers using Cisco’s data networking gear; now Trinagy is adding VoIP capabilities to the product line. The company also announces it has achieved “go to market” status in the Cisco Service Provider Solutions Ecosystem Partner Program.

Trinagy and Cisco are addressing a key challenge facing VoIP service providers and enterprises, which is to create the business infrastructure needed to deliver VoIP services. VoIP providers need fundamental tools to monitor and analyse call information to identify traffic patterns and support capacity planning and network engineering. Timely, accurate statistics such as call duration, dropped calls, bad connections and call volume are critical to operate a reliable voice network.

Providers also need to complete the business process by linking this data into their billing, customer care and provisioning support systems. In short, providers need to deliver the same level of service quality for voice services provided over an IP network as customers receive for traditional voice networks. Since becoming a member of the Cisco Service Provider Solutions Ecosystem Partner Program, Trinagy has worked with Cisco’s Voice Technology Centre to meet this challenge and to develop a robust VoIP performance management solution that best addresses the needs of companies deploying VoIP services, from single site enterprises to multi-tiered, complex carrier networks.

“Tools such as performance management are essential to the successful adoption of VoIP, and that is why we asked Trinagy to add VoIP support into their product,” said Alistair Woodman, director of marketing, Voice Technology Centre at Cisco. “Through our collaboration with Trinagy, we are delivering a robust solution to our service provider customers.”

Paul Donovan, International managing director for Trinagy commented, “Insight for VoIP allows a call to be tracked along all of its call legs as it works its way across the network and being able to report on this activity is a huge advantage to service providers needing to measure VoIP SLAs.” He continued, “We have been working closely with Cisco to provide customers with an end-to-end solution for effective performance management that includes VoIP-specific capabilities, such as call correlation, call metrics and voice quality data in order to enhance the value of VoIP networks.”

The Cisco Service Provider Solutions Ecosystem is a community of technology and deployment companies enabling service providers to rapidly deploy innovative networking services. Cisco and its partners offer a wide range of solutions for Packet Telephony, Voice Applications, OSS/BSS, Broadband Access and Solution Integration/Deployment. Cisco Service Provider Solutions Ecosystem partners support open, standards-based architectures and a shared commitment to interoperable, multi-vendor solutions. Membership in the Cisco Service Provider Solutions Ecosystem is offered to companies that demonstrate leading-edge capabilities and present mutual business opportunities.

Insight for VoIP Manages All Aspects of Cisco VoIP Calls

Trinagy’s Insight for VoIPÔ solution, the newest member of Trinagy’s Insight PlusÔ performance management family, provides the only fully correlated, end-to-end solution to effectively manage VoIP calls within a Cisco environment. Dynamic call set-up and routing in an IP environment has made the task of mapping individual call legs into complete, end-to-end calls almost impossible. Accurately combining these call legs into a single, end-to-end call is a necessity for service providers and enterprises to provision services, measure VoIP Service Level Agreements (SLAs) and bill customers based on predefined tariffs. With its robust correlation engine, Insight for VoIP accurately maps discrete customer calls with all associated call legs, facilitating accurate client billing. At the same time, carriers and enterprises can examine individual call legs to proactively manage capacity and optimise the overall performance of their VoIP services.

Insight for VoIP provides reports on all major call detail metrics, such as call duration, total call minutes and call volumes. It tracks call success rates and call seizure rates and provides comparisons of regional, national and international activity. Insight for VoIP also measures performance by type of call (i.e., voice or fax) and reports on a host of Quality of Service (QoS) parameters including round trip delay, Icpif, lost, late and early packets, QoV trap counts, and QoS settings to help providers optimise voice quality. Its built-in forecast capability identifies trends and can spot potential issues before client service is disrupted. TRENDÒ, Insight for VoIP’s underlying engine, allows service providers to determine what type, amount and frequency of data to collect; collection, aging and reporting of data are fully customisable. TREND’s sophisticated grouping capabilities package this information in any combination consistent with actual business requirements – by geography, operation centres, corporate customers, cost centres, individual users, etc.

Trinagy’s Insight for VoIP solution is modular and scalable. It can manage a single location or easily expand to address changing requirements, allowing regional- and network-wide reporting using a hierarchical, tiered design. And, because no polling of devices is involved, there is minimal management overhead on the VoIP network.

Trinagy’s Insight Plus Family

Trinagy’s Insight Plus family includes Insight for VoIP, Insight for Dial Access, Insight for Applications, Insight for QoS, Insight for Networks and Insight for Broadband. Each solution consists of service-specific packaged and customisable reports, data collection software and TREND, Trinagy’s performance management platform. Every Trinagy solution provides intelligent insight into service providers’ and large enterprises’ specific value-added services and networks to enable them to meet their current SLAs, manage their networking infrastructure performance and plan for future revenue-generating service offerings.

About Trinagy:

Trinagy provides highly scalable and flexible service level management designed to address the needs of network service providers and large enterprises. Prominent companies including AT&T, BT, Bell Nexxia, IBM, Verio/NTT DoCoMo, Qwest Communications and Cignal Global Communications depend on Trinagy’s Insight Plus family to deliver Quality of Service and ensure service level agreements are met. For more information, contact Trinagy corporate sales via phone at 603-897-0000, send email to, or visit its Web site at

© 2001 Trinagy, Inc. All rights reserved. TREND is a registered trademark, and Trinagy, the Trinagy logo, Insight Plus are trademarks of Trinagy, Inc.

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