BOSTON/PARIS and LONDON – June 11, 2001 – Netonomy, the global leader in self-service e-Care and e-Commerce solutions for the wireless communications industry, and Logica today announced they have signed a partnership agreement to deliver e-Business solutions to the communications market. Under the agreement, Logica will include Netonomy’s self-service e-Care and e-Commerce solution, MyNetonomy™, within its e-Telco solution set—a portfolio of solutions that integrates best-of-breed applications into a complete e-Business suite for communications service providers.
MyNetonomy allows subscribers to manage their own accounts online. This enables them to change their rate plans, purchase new products and services, check their pre-paid balance, reload pre-paid accounts, and resolve basic support problems via the direct e-channel—all without having to contact the customer call center.
Service providers using Logica’s e-Telco solution with MyNetonomy will now be able to offer their subscribers an additional customer service channel. The benefits from which include:
· Reduction of customer churn
· Reduction of call center management costs
· Increased revenue driven through e-commerce
“Adding Netonomy to our e-Telco solution will further help telcos drive down costs and increase revenues – a core proposition of our innovative e-Telco solution,” said John Coleman, director Telecoms Solutions, Logica. “When we designed and implemented the world’s first e-Telco we translated our vast experience in this area into a very powerful proven solution.”
John Coleman continued: “Netonomy’s reputation as the leading provider of telco-specific e-Care and e-Commerce applications means that vital parts of our e-Telco package uphold the levels of quality we demand.”
“With Logica’s strong implementation track record in e-Telco solutions, our partnership will bring a mix of global expertise and business understanding to communications service providers who wish to deliver excellent customer service,” said John Hughes, Netonomy’s co-founder and executive vice president, business development and marketing. “The customer-facing approach of the e-Telco solution complements Netonomy’s focus on customer managed relationships, where subscribers have more control over the way they manage their communications services and accounts.”
Using MyNetonomy, service providers can increase average revenue per user (ARPU) by:
· Introducing new products and services to market much faster
· Driving customer acquisition by establishing new and more efficient distribution channels
· Reducing operating costs through online billing and reduction in call center traffic
· Creating greater customer loyalty through personalized one-to-one marketing to subscribers.
In addition to the self-service account management functions provided by MyNetonomy, the e-Telco solution offers a range of facilities such as e-mail management, order management, and electronic bill presentation and payment (EBPP) for a complete communications-specific solution.
Logica is a leading global solutions company providing management and IT consultancy, systems integration, products, services and support. Logica's clients operate across diverse markets including telecoms, financial services, energy and utilities, industry, distribution and transport and the public sector. The company has over 11,000 staff in 28 countries worldwide. Founded in 1969, Logica is listed on the London Stock Exchange where it is part of the FTSE100 index of the largest UK listed companies.
Netonomy is the global leader in self-service e-Care and e-Commerce solutions for the wireless communications industry. Netonomy enables communications service providers to achieve excellence in customer service by creating the customer-managed relationship (CMR), in which subscribers have a 360-degree view of their accounts. The MyNetonomy CMR solution, built specifically for the global communications market, allows customers themselves to activate subscriptions, buy new services, resolve problems and manage bills online. MyNetonomy enables service providers to improve profitability, while removing deployment risk through proven 3-month implementations. With dual headquarters in Boston and Paris, and sales offices in London, Madrid, Rotterdam and Stockholm, Netonomy partners with industry-leading management consultancies and application software vendors to produce complete solutions for the communications sector. For more information, please visit http://www.netonomy.com.
Netonomy, MyNetonomy, Customer-Managed Relationship and CMR are trademarks of Netonomy, Inc. All other company and product names may be trademarks or registered trademarks of their respective owners.
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