Certification Programme gives service providers and subscribers
unprecedented visibility into the network
BroadJump, Inc., provider of software solutions for the efficient and rapid deployment of broadband services, today announced the BroadJump Customer Premises Equipment (CPE) Programme as part of its existing BroadJump Partner Network.
The integration of BroadJump's industry-leading broadband fulfillment solutions with best-of-breed CPE devices gives broadband service providers improved visibility into the subscriber environment, enabling them to more easily manage their networks and deliver revenue-generating broadband services.
BroadJump has partnered with industry leading CPE vendors, including Toshiba American Information Systems, Ericsson and Terayon, to integrate their CPE technology with BroadJump’s solutions. Once integrated with BroadJump's software, the CPE is certified as BroadJump Integrated, an assurance to service providers that they will receive consistent, detailed information about the CPE, the subscriber environment and the successful completion of the broadband service. From installation and connection management to the fulfillment of enhanced broadband services, BroadJump Integrated CPE devices give service providers the information needed to improve service levels and lower operational costs.
"As the broadband market matures, and subscriber environments become more complex with the addition of multiple end-user devices such as set top boxes and Internet appliances, increased visibility into the subscriber environment is critical," says Keith Kennebeck, analyst with Strategis Group. "Subscriber management software that provides the integration service providers need to intelligently and seamlessly fulfill not only initial service activation, but also revenue-generating services throughout the entire subscriber lifecycle, is critical for the success of broadband provisioning.”
Matt Tormollen, Vice President of Marketing for BroadJump, adds, "The increasing complexity of the subscriber environment, including CPE technology, is further adding to the challenges broadband service providers face when installing and managing broadband connections. Service providers in the UK, such as NTL, Telewest and BT Ignite, are looking to improve all areas of broadband subscriber interaction from initial activation and connection management to ongoing service fulfillment. As the complexity of broadband service deployments increases, so does the value of the BroadJump CPE Programme to service providers. Through advanced CPE integration, BroadJump is giving service providers the information they need to retain subscribers and increase profitability."
The BroadJump CPE Programme encompasses integration with all solutions in BroadJump’s portfolio:
* Seamless Installation - During an installation involving a BroadJump Integrated CPE device, Virtual Truck® Installer configures the PC for broadband in addition to the CPE and then gathers and uploads pertinent installation data, including CPE information, to the service provider's network. From eliminating the need for a second CD to install the modem to providing access to the subscriber environment, BroadJump is enabling service providers to improve the subscriber experience, lower installation costs and reduce post installation support calls.
* Superior Connection Management - In conjunction with a BroadJump Integrated CPE device, BroadJump CorrectConnect™ gives service providers access to extensive information regarding the status of both the device and the connection throughout the subscriber lifecycle. This integration provides maximum up-time and proper diagnosis of CPE devices in the field allowing subscribers to resolve simple connection issues without the need for live help desk support.
* Intelligent Service Fulfillment - The coupling of a BroadJump Integrated CPE device with BroadJump’s Service Fulfillment solution streamlines CPE adjustments typically required to fulfill premium broadband services, such as dynamic bandwidth allocation and reconfiguration of CPE properties or parameters. These features allow service providers to easily roll out value-added services that require specific CPE configurations.
Vendors interested in additional information on the BroadJump CPE Program can visit http://www.broadjump.com or send inquiries via e-mail to firstname.lastname@example.org
About The BroadJump Partner Network
The BroadJump Partner Network brings together vendors in three key categories -- applications and content, infrastructure and CPE - to enable broadband service providers to unify the entire fulfillment process, from service creation and advertisement to CPE qualification and provisioning. This allows service providers to standardise and streamline installation in the face of growing complexity in the subscriber environment. Service providers are extending their visibility into the network all the way down to the subscriber environment, while generating additional revenue through intelligent delivery of premium content and services.
BroadJump, Inc. (www.broadjump.com) creates software that allows residential broadband service providers - cable, DSL and fixed wireless - to streamline installation, manage the connection and enable the fulfillment of new services. With BroadJump’s solutions, service providers can enhance the subscriber experience through intelligent deployment of applications, content and valuable new services. BroadJump’s announced customers include Adelphia Communications, AT&T Broadband, BellSouth Corporation, Road Runner, SBC Communications, Sprint (DSL and fixed wireless), and Time Warner. Founded in November 1998 by broadband and software industry veterans, BroadJump is headquartered in Austin, Texas.
Further information is available from: http://www.broadjump.com
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