Marimba, Inc., a leading provider of systems management solutions built for
e-business, today announced its Gold Service Desk to provide enhanced levels
of technical service and support to its customers. This new programme gives
Marimba's Gold Service support customers a dedicated connection to a team of
senior support engineers who are intimately familiar with the customer's
environment and deployment.
"Marimba is taking its customer service to the next level, providing
world-class, personalised care," said Scott Bajtos, vice president of
customer care for Marimba. "In our ongoing effort to provide the most
comprehensive support to our customers, we have implemented a specialised,
nimble taskforce that can resolve technical questions more quickly and
accurately, helping to eliminate costly down-time and reduce support
Dedicated Customer Care
Marimba's Gold Service support programme is tailored to meet the needs of
customers with large software implementations across complex environments.
In addition to online product updates; support via the web, phone, and
email; and web-based support tools; Gold Service support customers also
* Monthly Marimba account-plan reviews (including current status, case
summaries, and contact information).
* Enterprise Account Manager Services that include weekly conference calls
and incident reporting.
* On-site visits, customer environment reviews, and performance reviews.
* Direct dial access to Marimba's Gold Service Desk staffed with dedicated
Headquartered in Mountain View, Calif., Marimba, Inc. (Nasdaq: MRBA)
provides systems management solutions built for e-business. From change
management to performance management software, Marimba's extensive Internet
expertise allows Global 2000 companies to better manage their resources,
increase efficiency and reduce costs. For more information, please call +44
118 949 7060, or visit our web site at http://www.marimba.com.
This press release contains forward-looking information within the meaning
of Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Exchange Act of 1934, and is subject to the safe harbors created
by these sections. These forward-looking statements concern, among other
things, Marimba's new Gold Service Desk, and its ongoing efforts and ability
to provide world-class and the most comprehensive support to its customers.
Those results are subject to a number of risks and uncertainties, and actual
results may differ materially due to these and other factors. The matters
discussed in this press release also involve risks and uncertainties
described from time to time in Marimba's filings with the Securities and
Exchange Commission. In particular, see the Risk Factors described in
Marimba's most recently filed Annual Report on Form 10-K and Quarterly
Reports on Form 10-Q. Marimba assumes no obligation to update the
forward-looking information contained in this press release.
Marimba is a registered trademark, of Marimba, Inc. in the U.S. and/or
certain other countries. Other product, trademark, company or service names
mentioned herein are the property of their respective owners.
Direct: +44 (0)20 8600 4659
Cambridge House, Cambridge Grove, London W6 0LE
T: +44 (0)20 8600 4600 F: +44 (0)20 8600 4620
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