MARIMBA Provides world-class service and support with new "GOLD SERVICE" customer programme Tuesday 26 June 2001 PDF Print Marimba, Inc., a leading provider of systems management solutions built for e-business, today announced its Gold Service Desk to provide enhanced levels of technical service and support to its customers. This new programme gives Marimba's Gold Service support customers a dedicated connection to a team of senior support engineers who are intimately familiar with the customer's environment and deployment. "Marimba is taking its customer service to the next level, providing world-class, personalised care," said Scott Bajtos, vice president of customer care for Marimba. "In our ongoing effort to provide the most comprehensive support to our customers, we have implemented a specialised, nimble taskforce that can resolve technical questions more quickly and accurately, helping to eliminate costly down-time and reduce support cycles." Dedicated Customer Care Marimba's Gold Service support programme is tailored to meet the needs of customers with large software implementations across complex environments. In addition to online product updates; support via the web, phone, and email; and web-based support tools; Gold Service support customers also receive: * Monthly Marimba account-plan reviews (including current status, case summaries, and contact information). * Enterprise Account Manager Services that include weekly conference calls and incident reporting. * On-site visits, customer environment reviews, and performance reviews. * Direct dial access to Marimba's Gold Service Desk staffed with dedicated senior engineers. About Marimba Headquartered in Mountain View, Calif., Marimba, Inc. (Nasdaq: MRBA) provides systems management solutions built for e-business. From change management to performance management software, Marimba's extensive Internet expertise allows Global 2000 companies to better manage their resources, increase efficiency and reduce costs. For more information, please call +44 118 949 7060, or visit our web site at http://www.marimba.com. This press release contains forward-looking information within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, and is subject to the safe harbors created by these sections. These forward-looking statements concern, among other things, Marimba's new Gold Service Desk, and its ongoing efforts and ability to provide world-class and the most comprehensive support to its customers. Those results are subject to a number of risks and uncertainties, and actual results may differ materially due to these and other factors. The matters discussed in this press release also involve risks and uncertainties described from time to time in Marimba's filings with the Securities and Exchange Commission. In particular, see the Risk Factors described in Marimba's most recently filed Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Marimba assumes no obligation to update the forward-looking information contained in this press release. -ends- Marimba is a registered trademark, of Marimba, Inc. in the U.S. and/or certain other countries. Other product, trademark, company or service names mentioned herein are the property of their respective owners. Victoria Bartolome AxiCom UK Direct: +44 (0)20 8600 4659 Email: firstname.lastname@example.org Cambridge House, Cambridge Grove, London W6 0LE T: +44 (0)20 8600 4600 F: +44 (0)20 8600 4620 This press release was distributed by ResponseSource Press Release Wire on behalf of AxiCom in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.