...Appointments strengthen management team and reflect drive to expand
26 June 2001: Chordiant Software, Inc. (Nasdaq: CHRD), a provider of an
Intelligent Customer Interaction Management (ICIM) platform and
Intelligent Business Services, announces several senior personnel
appointments. The executive appointments come at a time that not only
highlights Chordiant Software's rapid international growth since it
entered the European market in 1998, but also reflect Chordiant's merger
with business-to-consumer relationship marketing company PrimeResponse
in April of this year.
As President of Chordiant International, Allen Swann is responsible for
the direction of the Chordiant's expanding international business. Swann
comes to Chordiant from PrimeResponse, where he most recently served as
Chief Executive Officer. Swann brings considerable sales and business
development expertise to the position, including two years as President
of International Operations, responsible for Europe, Middle East, Africa
and Asia Pacific. Prior to joining PrimeResponse, Swann served as
Director of Alliances at Oracle in the United Kingdom, expanding the
Company's U.K. business by more than 50 percent in less than three
years. Swann also served as Oracle's U.K. sales director and was
instrumental in increasing U.K. revenues from £55 million to £300
Swann commented "I'm very confident about Chordiant's vision and
strategy for the future and am delighted to be part of the team as the
company moves forward. The PrimeResponse and Chordiant applications
complement each other perfectly. Our combined solution has provided an
effective tool to manage resources, retain and better serve our
customers while providing appropriate programme options to meet a
customer's immediate needs and economics".
Andy Cutler also joins Chordiant from PrimeResponse. He brings
considerable sales, marketing, pre-sales, product management and
development expertise to his new role as Senior Director of Worldwide
Solutions Marketing. Prior to this Cutler worked at Oracle for 12
years, during which time he served as Development Director for one of
Oracle's product lines and in a number of key roles in pre-sales and
product management in both the UK and the Asia Pacific regions.
Previously, Cutler worked at Cap Gemini Sogeti, a leading provider of
turnkey solutions for multi-national blue chip organisations.
The announcement also sees the recruitment of Craig Probert, joining the
Chordiant team as Vice President of Sales and Marketing, Northern Region
Europe. Probert joins Chordiant with over 20 years experience based in
the software industry. During that time he held various senior and
executive management positions covering Sales, Marketing, Alliances,
General Management, Engineering and Services with a wide range of blue
chip clients within Financial Services, Telecommunications,
Manufacturing, Utilities and Pharmaceuticals marketplaces. Probert's
focus will be to drive the development of the customer base across
Europe, pursuing a healthy pipeline of new business opportunities and
continuing to push the Chordiant growth rates in order to exceed 2001 Q1
results of over 160 per cent revenue growth.
Ian Bowles has been appointed as Senior Vice President of International
Sales. Prior to this, Bowles spearheaded the growth and development of
international sales at PrimeResponse for three years. Before this, Ian
spent six years at Oracle Corporation plc where he was instrumental in
the development of its reseller channel and responsible for recruitment
of the Oracle UK Distribution and Independent Software Vendor channels.
During this period, Oracle UK partner revenues grew from five per cent
to in excess of fifty per cent of license revenues. Ian has been
consistently involved in the Sales & Marketing of high value business
applications including a six-year period focused specifically on
software solutions for the Legal Industry.
Also joining the Chordiant team is Tim Giles, Regional Sales Manager for
Europe. With a mix of marketing and technical experience behind him,
Giles brings to Chordiant a passion that will be fulfilled as he focuses
on expanding Chordiant's coverage of the Telco and Media sectors within
Europe. Over the last 10 years, Giles specialised in working with
organisations striving to create the best possible customer service with
great emphasis on bringing together the various ways companies interact
with customers to present a unified view of their offerings and
services. Giles' background is in Systems Integration, working with
companies such as Cambridge Technology Partners and EDS, and his
appointment reflects Chordiant's eclectic mix in the management team.
Lee Golding joins Chordiant Software as the Director of Human Resources.
Golding has been involved in integrating the culture and staff both from
PrimeResponse and recent acquisition, ActionPoint into the Chordiant
community. Golding has defined the values that represent the new
organisation and created a new, positive work environment that pulls all
the merged operations together. Golding will also work with function
heads to maintain the company's below one per cent staff turnover record
in EMEA. Previously head of corporate centre HR for Kingfisher plc,
Golding has considerable experience in co-ordinating large numbers of
Commenting on the appointments, Stephen Kelly, President and Chief
Operating Officer at Chordiant Software, said: "Following an extremely
successful start-up period in Europe and exciting quarterly financial
results on what is proving to be a regular basis, we are looking forward
to the progressive development and execution of our business strategy
and plans as we move through 2001 and into 2002. These appointments are
an indication of Chordiant's intention to achieve pole position in the
real time CRM market and that we're determined to recruit the best
people to power Chordiant forward into the future."
About Chordiant Software, Inc.
Chordiant Software (www.chordiant.com) delivers a Unifying Customer
Relationship Management (CRM) solution based on Chordiant's branded
platform strategy, the Intelligent Customer Interaction Management
(ICIM) platform. Chordiant's ICIM platform provides highly scalable
building blocks for developing and integrating flexible CRM solutions
into customers' existing enterprise-wide systems.
No matter how consumers choose to communicate with the enterprise -
through branch locations, Web, e-mail, telephone or wireless access -
the Chordiant Unified CRM Solution provides a real-time, single view of
each customer and a consistent, personalised process for every
interaction. It includes a comprehensive business process engine, which
allows companies to implement best business practices across multiple
touchpoints. As a result of Chordiant's sophisticated Marketing
Automation Business Services, marketers can maximise their ROI through
the creation, execution and refinement of sophisticated direct marketing
initiatives that span both traditional and online channels. Chordiant
empowers high-value contacts designed to retain customers, grow revenue
and drive profits during every contact.
In May 2001, Chordiant announced an asset purchase of the Java server
technology from ActionPoint Inc. (Nasdaq: ACTP) for $7.2 million in cash
and stock. In addition to the Java server technology, 20 employees will
transfer to Chordiant. The Java server and application components will
accelerate Chordiant's J2EE application development efforts and provide
Chordiant with an HTML/DHTML and Java JSP applications framework.
Headquartered in Cupertino, California, and London, Chordiant maintains
regional offices in Boston; Chicago; Dallas; Manchester, New Hampshire;
New York; Brentford, UK; Amsterdam; Paris; Munich; Sydney and Melbourne.
This news release includes "forward-looking statements" that are subject
to risks, uncertainties and other factors that could cause actual
results or outcomes to differ materially from those contemplated by the
forward-looking statements. For this purpose, any statements contained
in this news release that are not statements of historical fact may be
deemed to be forward-looking statements. Words such as "believes,"
"anticipates," "plans," "expects," "will," "would," and similar
expressions are intended to identify forward-looking statements. There
are a number of important factors that could cause the results of
Chordiant to differ materially from those indicated by these
forward-looking statements, including, among others, potential
difficulties in the assimilation of operations, strategies,
technologies, methodologies, and products of the acquired company; the
risk of loss of key personnel of the acquired company; diversion of
management attention from other business concerns; and business risks
including the risk of variations in quarterly operating results,
significant current and expected additional competition, and the need to
continue to expand product distribution and service offerings. Further
information on potential factors that could affect the financial results
of Chordiant are included in risks detailed from time to time in
Chordiant's Securities and Exchange Commission filings, including
without limitation Chordiant's report on Form 10-Q for the quarterly
period ended March 31, 2001, as filed on May 15, 2001 and the Annual
Report on Form 10-K filed on March 27, 2001. Also, statements in this
news release related to the expected benefits of the transaction are
subject to risks related to the timing and successful completion of
technology and product development efforts; integration of the
technologies into Chordiant's existing products; unanticipated
expenditures; changing relationships with customers, suppliers and
strategic partners; and other factors described in both the Securities
reports filed by Chordiant with the Securities and Exchange Commission.
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