Chordiant Software Announces Senior Appointments To Further Drive Expansion In Worldwide B2C CRM Market Tuesday 26 June 2001 PDF Print ...Appointments strengthen management team and reflect drive to expand global reach… 26 June 2001: Chordiant Software, Inc. (Nasdaq: CHRD), a provider of an Intelligent Customer Interaction Management (ICIM) platform and Intelligent Business Services, announces several senior personnel appointments. The executive appointments come at a time that not only highlights Chordiant Software's rapid international growth since it entered the European market in 1998, but also reflect Chordiant's merger with business-to-consumer relationship marketing company PrimeResponse in April of this year. As President of Chordiant International, Allen Swann is responsible for the direction of the Chordiant's expanding international business. Swann comes to Chordiant from PrimeResponse, where he most recently served as Chief Executive Officer. Swann brings considerable sales and business development expertise to the position, including two years as President of International Operations, responsible for Europe, Middle East, Africa and Asia Pacific. Prior to joining PrimeResponse, Swann served as Director of Alliances at Oracle in the United Kingdom, expanding the Company's U.K. business by more than 50 percent in less than three years. Swann also served as Oracle's U.K. sales director and was instrumental in increasing U.K. revenues from £55 million to £300 million. Swann commented "I'm very confident about Chordiant's vision and strategy for the future and am delighted to be part of the team as the company moves forward. The PrimeResponse and Chordiant applications complement each other perfectly. Our combined solution has provided an effective tool to manage resources, retain and better serve our customers while providing appropriate programme options to meet a customer's immediate needs and economics". Andy Cutler also joins Chordiant from PrimeResponse. He brings considerable sales, marketing, pre-sales, product management and development expertise to his new role as Senior Director of Worldwide Solutions Marketing. Prior to this Cutler worked at Oracle for 12 years, during which time he served as Development Director for one of Oracle's product lines and in a number of key roles in pre-sales and product management in both the UK and the Asia Pacific regions. Previously, Cutler worked at Cap Gemini Sogeti, a leading provider of turnkey solutions for multi-national blue chip organisations. The announcement also sees the recruitment of Craig Probert, joining the Chordiant team as Vice President of Sales and Marketing, Northern Region Europe. Probert joins Chordiant with over 20 years experience based in the software industry. During that time he held various senior and executive management positions covering Sales, Marketing, Alliances, General Management, Engineering and Services with a wide range of blue chip clients within Financial Services, Telecommunications, Manufacturing, Utilities and Pharmaceuticals marketplaces. Probert's focus will be to drive the development of the customer base across Europe, pursuing a healthy pipeline of new business opportunities and continuing to push the Chordiant growth rates in order to exceed 2001 Q1 results of over 160 per cent revenue growth. Ian Bowles has been appointed as Senior Vice President of International Sales. Prior to this, Bowles spearheaded the growth and development of international sales at PrimeResponse for three years. Before this, Ian spent six years at Oracle Corporation plc where he was instrumental in the development of its reseller channel and responsible for recruitment of the Oracle UK Distribution and Independent Software Vendor channels. During this period, Oracle UK partner revenues grew from five per cent to in excess of fifty per cent of license revenues. Ian has been consistently involved in the Sales & Marketing of high value business applications including a six-year period focused specifically on software solutions for the Legal Industry. Also joining the Chordiant team is Tim Giles, Regional Sales Manager for Europe. With a mix of marketing and technical experience behind him, Giles brings to Chordiant a passion that will be fulfilled as he focuses on expanding Chordiant's coverage of the Telco and Media sectors within Europe. Over the last 10 years, Giles specialised in working with organisations striving to create the best possible customer service with great emphasis on bringing together the various ways companies interact with customers to present a unified view of their offerings and services. Giles' background is in Systems Integration, working with companies such as Cambridge Technology Partners and EDS, and his appointment reflects Chordiant's eclectic mix in the management team. Lee Golding joins Chordiant Software as the Director of Human Resources. Golding has been involved in integrating the culture and staff both from PrimeResponse and recent acquisition, ActionPoint into the Chordiant community. Golding has defined the values that represent the new organisation and created a new, positive work environment that pulls all the merged operations together. Golding will also work with function heads to maintain the company's below one per cent staff turnover record in EMEA. Previously head of corporate centre HR for Kingfisher plc, Golding has considerable experience in co-ordinating large numbers of staff. Commenting on the appointments, Stephen Kelly, President and Chief Operating Officer at Chordiant Software, said: "Following an extremely successful start-up period in Europe and exciting quarterly financial results on what is proving to be a regular basis, we are looking forward to the progressive development and execution of our business strategy and plans as we move through 2001 and into 2002. These appointments are an indication of Chordiant's intention to achieve pole position in the real time CRM market and that we're determined to recruit the best people to power Chordiant forward into the future." About Chordiant Software, Inc. Chordiant Software (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiant's ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise - through branch locations, Web, e-mail, telephone or wireless access - the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact. In May 2001, Chordiant announced an asset purchase of the Java server technology from ActionPoint Inc. (Nasdaq: ACTP) for $7.2 million in cash and stock. In addition to the Java server technology, 20 employees will transfer to Chordiant. The Java server and application components will accelerate Chordiant's J2EE application development efforts and provide Chordiant with an HTML/DHTML and Java JSP applications framework. Headquartered in Cupertino, California, and London, Chordiant maintains regional offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; Brentford, UK; Amsterdam; Paris; Munich; Sydney and Melbourne. SAFE HARBOR This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. For this purpose, any statements contained in this news release that are not statements of historical fact may be deemed to be forward-looking statements. Words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, methodologies, and products of the acquired company; the risk of loss of key personnel of the acquired company; diversion of management attention from other business concerns; and business risks including the risk of variations in quarterly operating results, significant current and expected additional competition, and the need to continue to expand product distribution and service offerings. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended March 31, 2001, as filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001. Also, statements in this news release related to the expected benefits of the transaction are subject to risks related to the timing and successful completion of technology and product development efforts; integration of the technologies into Chordiant's existing products; unanticipated expenditures; changing relationships with customers, suppliers and strategic partners; and other factors described in both the Securities and Exch reports filed by Chordiant with the Securities and Exchange Commission. 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