CHORDIANT AND OWNHOME BUILD MULTI-CHANNEL CRM INFRASTRUCTURE Thursday 28 June 2001 PDF Print June 28, 2001 - Chordiant Software Inc. (NASDAQ: CHRD), a leading provider of unifying customer relationship management (CRM) solutions, and Ownhome, Britain's first call centre-based estate agency, announce the successful implementation of the enterprise-wide CRM project. Launched in July 2000, Ownhome is backed by two of the UK's largest and most respected companies - Liverpool Victoria, the UK's largest Friendly Society, and Accenture, the world's leading provider of management and technology consulting services and solutions. Recognising an opportunity in the property market, Ownhome deals directly with customers through local field teams and a customer contact centre, instead of through an expensive and unnecessary high street branch network. By using the latest technology, including a website, and by dealing direct, Ownhome is able to pass on considerable savings to its customers, stay open longer hours, and offer a level of service not generally associated with traditional agents. In February 2000, Ownhome selected Chordiant to provide its e-business and customer interaction software. In the first release, Ownhome have focused on property in the Manchester and Brighton areas, a project which required a 30 seat call centre. The pilot has enabled customers to contact property experts at Ownhome via a variety of channels: · Internet Channel - Customer access via Web Browser, · Contact Centre Channel - Customer access via voice, e-mail or fax, · CSR Channel - Move Managers (experts in arranging the sale or purchase or properties) access via Call Centre client applications, · Property Consultants Channel - Property Consultants value properties and access data via a laptop application called Property Pro whose data is synchronised with that of the call centre. Chordiant primarily supports the Internet and CSR Channels. Chordiant's call centre application allows Move Managers and Property Service Representatives to register customers, arrange property valuations and viewings, match properties to customers requirements and manage the sale or purchase of a property. The Chordiant powered web site allows potential customers to search for properties, register their interest, obtain local information and determine the progress of the sale or purchase. Ownhome's CEO Kevin Richardson commented: "The intention for Ownhome is to become a national operation, selling complex products over multiple channels in a critical market, a process which involves building and maintaining long term customer relationships. At Ownhome we put our customers first, both in terms of the service we provide and value for money and so, in order to achieve our business vision, we had several key technology requirements. "The project commanded a CRM technology and architecture approach - complex workflow and case management capabilities were absolutely essential. We needed a solution that could offer the flexibility to build out estate agency functionality, multi-channel support and a track record that was proven in a call centre environment at predicted volumes. We concluded that Chordiant was by far the best fit for our needs against these strict criteria and the system has so far exceeded expectations in terms of stability and up-time." Sam Spadafora, Chairman and CEO at Chordiant said of the deal: "Chordiant's inherent ability to write highly customised business processes to meet the needs of each individual customer, whatever their environment, and our ability to easily integrate with other applications led to our selection above several key CRM players. Projects such as Ownhome bring to light the fact that Chordiant is a set of unifying CRM technologies and frameworks that allow applications to be quickly built without disrupting day-to-day business. Chordiant has been proven to be a strategic selection for Global 1000 businesses and this announcement with Ownhome further demonstrates Chordiant's ability to successfully deliver an enterprise-class scalable platform." ABOUT OWNHOME Ownhome is backed by two of the UK's largest and most respected companies - Liverpool Victoria (the UK's largest Friendly Society) and Accenture (one of the world's leading management consultancies). Putting a potent mix of knowledge and financial strength at your service. Ownhome is Britain's first direct estate agency and, unlike traditional estate agents, has no costly branch networks to support and is able to pass on substantial savings to its customers. ABOUT CHORDIANT SOFTWARE, Inc. Chordiant Software (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiant's ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise - through branch locations, Web, e-mail, telephone or wireless access - the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact. In May 2001, Chordiant announced an asset purchase of the Java server technology from ActionPoint Inc. (Nasdaq: ACTP) for $7.2 million in cash and stock. In addition to the Java server technology, 20 employees will transfer to Chordiant. The Java server and application components will accelerate Chordiant's J2EE application development efforts and provide Chordiant with an HTML/DHTML and Java JSP applications framework. Headquartered in Cupertino, California, and London, Chordiant maintains regional offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; Brentford, UK; Amsterdam; Paris; Munich; Sydney and Melbourne. Safe Harbour This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. For this purpose, any statements contained in this news release that are not statements of historical fact may be deemed to be forward-looking statements. Words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, methodologies, and products of acquired companies; the risk of loss of key personnel of an acquired company; diversion of management attention from other business concerns; and business risks including the risk of variations in quarterly operating results, significant current and expected additional competition, and the need to continue to expand product distribution and service offerings. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended March 31, 2001, as filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001.. Also, statements in this news release related to the expected benefits are subject to risks related to the timing and successful completion of technology and product development efforts; integration of the technologies into Chordiant's existing products; unanticipated expenditures; changing relationships with customers, suppliers and strategic partners; and other factors described in both the Securities and Exchange Commission fil by Chordiant with the Securities and Exchange Commission. ______________________________________________________________________ Click on the link below to see this news release as it appears on the Brodeur News Room website and obtain full contact details. http://www.brodeurnewsroom.com/asp/release.asp?rid=1604&cid=... ______________________________________________________________________ Click the link below to login and update your company and subject preferences, or personal details. http://www.brodeurnewsroom.com/asp/login.asp ______________________________________________________________________ Click on the link below to have your login details re-sent to you. http://www.brodeurnewsroom.com/asp/forgot.asp ______________________________________________________________________ This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.