Aspect Communications, the contact centre expert, has appointed David Stanford to the new position of IP Solutions Specialist for EMEA (Europe, Middle East and Africa). David will be responsible for managing and implementing Aspect’s route to market strategy for its IP products, focusing initially on the recently launched IP Contact Suite which is being sold by Aspect and its channel partners.
David will report to Paul Tollan, Aspect UK managing director. Paul comments, “This is an important, specialist role and reflects our absolute commitment to IP technologies and the impact of this on the contact centre.”
David has extensive contact centre experience having been with Aspect Communications for three years, most recently as a solutions sales consultant and, prior to that, with Ford Bank Europe as a contact centre analyst.
(David Stanford photograph available upon request, see contact details below)
About Aspect Communications
Aspect has over 15 years of experience in the contact centre industry - first, with the ACD (automatic call distributor) and today with the contact server for managing all forms of communication. Aspect’s contact server captures all customer contacts from phone, fax, email and Web chat, analyses them, synchronises them and routes them to the most appropriate contact centre agent through a single system. Ensuring that calls are not endlessly rerouted to incorrect agents and that customers do not have to repeat their contact information over and over again, Aspect’s technology provides a pleasant contact centre experience for customers.
With over 7,600 customer installations and over 78 percent of the Fortune 50 as customers, Aspect is the logical choice to help companies add IP capabilities to their contact centres. The company is headquartered in San Jose, Calif., with offices in major cities around the world. Aspect’s UK offices are based in Stockley Park, Uxbridge, Middx and can be reached on 0800 ASPECT (0800 277328), or visit the company’s web site on http://www.aspect.com
For further information/photograph of David Stanford, please contact:
Michael Gray/Adrienne Routledge
Tel: 020 8744 9168
Email: email@example.com, or firstname.lastname@example.org
Aspect Communications UK Ltd
Tel: 020 8589 1127
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