RAC Turns To Chordiant To Drive Its Customer Relationships Friday 6 July 2001 PDF Print RAC choses Chordiant Marketing Director Suite 3 as part of a major new customer communication project LONDON - July 6, 2001 - Chordiant Software, Inc. (NASDAQ: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions, today announced that motoring services company RAC has chosen Chordiant Marketing Director Suite 3 as part of a major new programme intended to enable RAC to be even more responsive to the needs of its customers by becoming more customer centric in its focus. Chordiant Marketing Director will provide RAC with the improved capability to develop and implement multi-channel marketing campaigns that respond to the customer's individual circumstances in real-time. Marketing Director is a key tool in the use of RAC's unique Customer Data Warehouse, which will go live in July after a nine-month development period. "With increasing competitive pressures in the motoring services industry, it is important for RAC that we can respond immediately to customer needs with tailored marketing campaigns," said Business Systems Manager Duncan Cooper. "Our Customer Data Warehouse provides campaign management improvements that are focused on proactively marketing the most appropriate products to customers at the right time through the right channels. When we decided to take our customer marketing programme to the next level, it was a simple decision to make Chordiant's Marketing Director Suite a part of that programme." RAC's Customer Centric Management programme seeks to reconfigure the business by placing the customer at the heart of RAC through retaining the best of current service excellence and by creating business and technical platforms to enable the delivery of the company's Individual Motoring Solutions strategy. The Customer Data Warehouse provides a consistent group-wide understanding of customers and RAC's relationships with them. "The work with RAC is another example of Chordiant helping a major high-demand consumer facing auto organisation improve the customer experience and reduce customer turnover," said Sam Spadafora, chairman and CEO of Chordiant. "Marketing Director Suite 3 is the latest component in Chordiant's CRM portfolio, helping organisations to differentiate themselves by communicating on an individual basis." Marketing Director Suite 3, enables enterprise marketers to develop and execute personalised, multi-stage, multi-channel offers to individual customers. As part of Chordiant's Unifying CRM Solution, Marketing Director Suite 3 integrates easily with Chordiant's Intelligent Customer Interaction Management (ICIM) platform as well as existing applications and back-end systems to provide an enterprise-wide customer relationship management solution. About RAC Motoring Services RAC Motoring Services is wholly owned by Lex Service PLC. Lex Service PLC provides motoring and business solutions to private and corporate customers through three divisions: RAC Motoring Services provides a 'cradle to grave' range of individual motoring solutions, including BSM, Lex Autocentres and RAC Auto Windscreens; Lex Business Services provides vehicle management, inventory management and mechanical handling solutions to corporate customers, under the Lex brand; Vehicle Marketing consists of vehicle importing and retailing activities, including the UK importerships for Hyundai Car and Isuzu Truck, and Lex Commercials, a network of commercial vehicle retailers. http://www.rac.co.uk http://www.racbusiness.co.uk About Chordiant Software Chordiant Software (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiant's ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise - through branch locations, Web, e-mail, telephone or wireless access - the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact. In May 2001, Chordiant announced an asset purchase of the Java server technology from ActionPoint Inc. (Nasdaq: ACTP) for $7.2 million in cash and stock. In addition to the Java server technology, 20 employees will transfer to Chordiant. The Java server and application components will accelerate Chordiant's J2EE application development efforts and provide Chordiant with an HTML/DHTML and Java JSP applications framework. Headquartered in Cupertino, California, and London, Chordiant maintains regional offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; Brentford, UK; Amsterdam; Paris; Munich; Sydney and Melbourne. For further information visit http://www.chordiant.com SAFE HARBOR This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. For this purpose, any statements contained in this news release that are not statements of historical fact may be deemed to be forward-looking statements. Words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant, PrimeResponse or the combined company to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, methodologies, and products of the acquired company; the risk of loss of key personnel of the acquired company; diversion of management attention from other business concerns; and business risks including the risk of variations in quarterly operating results, significant current and expected additional competition, and the need to continue to expand product distribution and service offerings. Further information on potential factors that could affect the financial results of Chordiant, PrimeResponse or the combined company are included in risks detailed from time to time in Chordiant's and PrimeResponse's Securities and Exchange Commission filings, including Chordiant's Annual Report on Form 10-K filed on March 27, 2001; the joint proxy statement/prospectus filed by both Chordiant and PrimeResponse on February 26, 2001; Amendment No. 1 to the Form S-4 filed by Chordiant on February 26, 2001; PrimeResponse's final prospectus for its initial public offering filed on March 3, 2000; and Chordiant's final prospectus for its initial public offering filed on February 15, 2000. Also, statements in this news release related to the expected benefits of the transaction are subject to risks related to the timing and successful completion of technology and product development efforts; integration of the technologies and businesses of Chordiant and PrimeResponse; unanticipated expenditures; changing relationships with customers, suppliers and strategic partners; and other factors described in both the Securities and Exchange Commission filings listed above and other periodic reports filed by Chordiant with the Securities and Exchange Commission. ______________________________________________________________________ Click on the link below to see this news release as it appears on the Brodeur News Room website and obtain full contact details. http://www.brodeurnewsroom.com/asp/release.asp?rid=1620&cid=... ______________________________________________________________________ Click the link below to login and update your company and subject preferences, or personal details. http://www.brodeurnewsroom.com/asp/login.asp ______________________________________________________________________ Click on the link below to have your login details re-sent to you. http://www.brodeurnewsroom.com/asp/forgot.asp ______________________________________________________________________ This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.