German owned IP telephony specialist Swyx Communications has launched a suite of IP telephony products in a bid to corner the lucrative SME market. The SwyxWare range will be sold as an affordable alternative to a traditional PABX, with the added benefits of low cost call charges and sophisticated call management facilities.
Swyx's Executive Vice President Ralf Ebbinghaus commented, "We believe this is the first solution to deliver intelligent CTI functionality for smaller organisations. SwyxWare is incredibly simple to install and can be personalised by the individual user to portray the type of image that you would expect from a large professional corporate organisation."
He continued, "Users will be able to set greetings according to who is calling and can even retrieve voice messages remotely via their e-mail box. Using our intuitive 'skin' technology, each softphone is easy to modify and can be adapted accordingly."
The core element of the system is the SwyxServer that is responsible for call connection requests, call authorisation and call switching processes. If an extension is busy, SwyxServer will automatically re-route calls according to user preferences, so that missed calls can be diverted to mailboxes, music on hold or dispatched into an e-mail system for checking from any location. SwyxServer guarantees full compatibility by employing world-wide standards such as H.323 for voice transmission.
SwyxServer works in conjunction with SwyxGate, the physical connection between the IP telephony network and the public telephone network. SwyxGate converts incoming calls into IP packets and in turn routes outbound calls over the traditional telephone network.
In addition, Swyx offers an IP telephony handset, a handset with hook on / hook off functionality, a headset and the SwyxIt! client that operates on the PC itself. SwyxServer supports three phone terminal types: standard compliant H.323 devices (e.g. Microsoft's NetMeeting), Swyx's own proprietary H.323 desktop phone SwyxPhone (L100) and Swyx's PC phone client, SwyxIt!.
Swyx's solution has been designed to run on either a WIN 2000 server or a Linux platform.
To ease integration, SwyxServer can work in parallel with an existing PABX so that migration to the new system is seamless. The system can be operated in multi-server environments and across different sites, with the advantageous least cost routing functionality.
About Swyx Communications AG
Swyx Communications AG develops and markets an intelligent IP-based telephony software solution. Swyx Communications AG, today with more than 50 employees, was founded in April 1999 and is headquartered in Dortmund, Germany. The company's stated goal is to complement or completely replace traditional PBXs with a software based IP telephony solution. Swyx's end-to-end telephony solution SwyxWare consists of four components: SwyxServer, SwyxGate, SwyxIt! and SwyxPhone. SwyxWare offers all features - such as voice mail, Least Cost Routing and extensive journal functions - previously available only through large and expensive PBXs. Additional features such as Call Routing Manager, personalised user interface (skin) and CTI go far beyond the call handling capabilities of traditional PBXs. Swyx products are marketed solely through a network of authorised dealers. The Swyx partnership concept currently embraces 120 companies at home and abroad.
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