BASS LEISURE RETAIL WINS HDI HELP DESK SUPPORT EXCELLENCE TEAM AWARD 2001 Monday 9 July 2001 PDF Print Datawatch International today announced that its service management customer, Bass Retail Leisure has won the coveted Help Desk Support Excellence Team Award. Presented at the 14th Annual Conference for Help Desk and Support Professionals, the award is recognised as the ultimate accolade for Help Desk and Support teams of all types and industries and is bestowed upon the team demonstrating evidence of excellent service, as well as going that 'extra mile' for their customers. Sarah King, Service Manager at Bass Leisure Retail, commented, "We feel that this is a very prestigious award to win within the industry, especially since we were up against strong competition from other large companies such as Volvo, Eircom, The Body Shop, Littlewoods and the Gartner Group to name a few. Winning the award has also gained us recognition throughout the company - even the Board Directors have sent their congratulations to the whole team." "We were obviously delighted to win and since the award, companies have been asking if they can visit us to see us in operation. We think we're very special because we have high calibre employees and clearly defined processes which have continued to evolve over time, helping to create a real professional buzz at the Help Desk," she added. Bass was one of three teams short-listed along with EirCom and Volvo. All had to prove their competence in three key areas: People elements such as quality of service, individual performance in support of team goals and management; process elements such as the ability to provide 'extra value' through effective processes; and the technology of how software tools help in serving the customer. Initial entry details comprised a written submission detailing performance in all three areas, with supporting material. Judges subsequently visited each finalist to see the helpdesks in action and interview the teams in more detail. As a Datawatch customer, Bass Leisure Retail uses with its service management solution QSM to deliver support services. Previous HDI award winners include another Datawatch customer the BBC, as well as Royal Bank of Scotland and NatWest Bank. About QSM QSM delivers true enterprise-wide IT Service Management. It is a complete internet/intranet/extranet enabled solution designed to extend the reach of any organisation's IT service provision. QSM is a suite of integrated modules that provides a base server system, a process driven service management portal and a browser interface for enterprise-wide call management. QSM customers in the UK include the BBC, Kraft Jacob Suchard, BICC and North Lincolnshire County Council. About Datawatch Datawatch provides Information Delivery and IT Service Management solutions that help organisations increase productivity, reduce costs and gain competitive advantage. Datawatch products are used in more than 20,000 companies, institutions and government agencies worldwide. Datawatch International has offices in the UK, France, Germany and Australia and is headquartered in Lowell, Massachusetts. http://www.datawatch.co.uk http://www.opusgroup.co.uk - #1 in Europe for IT & Telecoms Marketing - Marketing Communications - Research - PR - Consultancy - CRM- Natalie Proud Tel: +44(0)1256 399854 Fax: +44(0)1256 399903 Mobile: 07798 026197 or fax/email/voicemail: 07092 399854 The Opus Group Newton House, Hatch Warren Farm, Hatch Warren Lane, Basingstoke, Hampshire, RG224RA This press release was distributed by ResponseSource Press Release Wire on behalf of Opus Group International in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.