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European Call Centre of the Year Awards 2001 boasts support of key industry players.

The European Call Centre of the Year Awards 2001, have attracted sponsorship from leading industry organisations including Call Centre Expo (1), ISV Group, Academee, Calcom, Catalyst IT Partners, E-Share, GN Netcom, Recall Recruitment, Witness Systems and Primus Knowledge Solutions; to mention a few (2). The Awards are organized by Call Centre Focus magazine (3), the UK’s leading European telebusiness publication focused on the call and contact centre industry.

The European Call Centre Awards are hailed as the industry benchmark and recognise best practice across the industry. These coveted awards provide organisations the opportunity to be commended for their achievements and the role they play within the industry. Standards of Excellence, Customer Satisfaction and Staff Development and Training are just some of the areas that the awards cover.

David Williams, Publisher of Call Centre Focus commented, “This year the judges received 260 entries from over 120 individual call centres, almost three times the number of entries received last year. The submissions came from organisations across Europe including Sweden, Israel, Italy, France, Germany, the Czech Republic, Spain, Portugal, Turkey, Switzerland, United Kingdom, Ireland and Russia. With such intense competition, we wish all entries the best of luck to win these much coveted awards.”

The Awards take place on the first night of Call Centre Expo 2001 (9th October 2001), the UK’s biggest & best Telebusiness and Customer Contact Management event (3). The Awards have been titled ‘Space Odyssey 2001 Ball’ and will take place at the Hilton Metropole Hotel, Birmingham (NEC).

Entries to the awards have now closed and will be judged by an independent panel of 18 leading professionals from various consultancies, industry associations and key editors of supporting publications.

For further information on the award categories, the independent judging panel, table bookings for the Ceremony or the awards sponsors, please visit or telephone Mark Lloyd on 01923 330220 or email

Notes to Editors:

(1) Call Centre Expo 2001 is being held at the NEC, Birmingham 9-10 October 2001. Call Centre Expo 2000 was held at the NEC Birmingham 19th –20th September. 6,088 people attended the event (ABC audited) with 157 exhibitors.

(2) The European Call Centre of the Year Awards 2001 categories & sponsorships:

*Best Call Centre Recruitment Practice

*Best Call Centre Training Programme sponsored by ISV Group

*Best Call Centre Staff Development Programme sponsored by Academee

*Best Call Centre Culture sponsored by Calcom Group

*Best Call Centre Design

*Best Multi-service Call Centre

*Best Multimedia Contact Centre sponsored by Catalyst IT Partners

*Best Small Call Centre (less than 50 seats)

*Most Innovative use of Technology

(i) in a small call centre sponsored by E-Share
(ii) in a large call centre sponsored by GN Netcom
Certificates of Excellence sponsored by Recall Recruitment

Special Awards

*European Call Centre Professional of the Year sponsored by Witness Systems

*European Call Centre of the Year sponsored by Primus Knowledge Solutions

*Kevin Hook Award for Innovation

*The Call Centre Focus Special Award sponsored by Call Centre Focus Magazine

*Best of Show Call Centre Product of the Year sponsored by Call Centre Expo 2001

Champagne Reception - Edify

(3) Call Centre Focus Magazine is the organiser of European Call Centre of the Year Awards and is the UK's first and leading industry magazine with a circulation of 15 000 (subject to ABC Audit), with a 25% increase in circulation figures since Feb 2001. For further details please visit

About CMP Europe Ltd

CMP Europe Ltd. has more than 20 years of experience in producing industry leading, business-to-business events and publications that reflect the rapidly changing and diverse market of IT. The Company remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio. CMP’s current successful events and publications in the UK include Com Europe and Call Centre Focus magazines and Technology For Marketing, Networks Telecom Europe, Webcom, GIS and Call Centre Expo events.

CMP Europe Ltd is a leading provider of business to business marketing services and information to the hi-tech markets of IT, electronics and games. The expanding range of events, publications and on-line services benefit from CMP’s strong industry focus and, as part of CMP Media Inc, a unique global and regional reach. CMP Europe was formerly the IT, electronics and games interests of Miller Freeman UK. Further information about CMP Europe can be found at CMP Media Inc. ( is part of United Business Media, formally United News & Media plc. Further information can be found at

Press Contacts

CMP Europe Limited:
Toni Cullen, Senior PR Manager, Tel: 020 8987 7617,
Colleen Just, PR Executive, Tel: 020 8987 7745,
Jason S Lee. PR Executive, Tel: 020 8987 7635,

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