Netstore and Dell today announced that they are working together to provide an on-line backup
infrastructure to 3000 of BT Retail's Major Business sales force in a deal that will save BT
over £1 million in hardware and operating costs.
Working with BT's Information Systems group, the solution draws on Netstore for its ASP
expertise and the implementation of its On-line Backup (OLB) software, and Dell's
award-winning PowerEdge 6400 server technology and PowerVault 210S storage systems for data
archiving. This blend of software and hardware products combined with Dell's new 24x7
Premier Enterprise Support is designed to significantly increase the efficiency of the
existing internal back-up process and eliminate the need for additional hardware. It will
also drastically reduce the need for support from BT's internal IT engineers, resulting in
substantial cost savings.
The automated backup solution allows the management and monitoring of data backup across BT's
Major Business sales force. It provides the reassurance to mobile workers and IT managers
that data is being backed up regularly and securely, allowing them to focus on core
activities. The previous system, based on expensive and bulky hardware, relying on a system
of zip and Jaz drives and backup tapes, proved unsuccessful being overly user-dependent and
requiring the manual backup of data at the end of every working day. In the event of a PC
hardware failure, loss or theft, down time was high, taking around 5 days for a replacement
PC to arrive without the guarantee of having all original data to reload onto the new
"The backup of business-critical data is of paramount importance to us. By our calculations,
with the previous manual system, only 10% of the sales force was adequately backing up data
on a regular basis" said Richard Collier, Head of IT Innovation & Infrastructure, BT Retail
Major Business. "The Netstore/Dell remote backup solution does the backing up for us with
minimal effort and responsibility on the sales executives and provides us with a way to
manage and monitor the back up process across the whole Major Business sales force. In the
event of computer loss or failure we aim to provide the user with a newly configured laptop,
complete with all original data, within 24 hours. It will also considerably reduce costs with
a reduced investment in hardware and support"
"We have experienced a lot of interest in the Netstore/Dell on-line backup solution both
internally and externally", continued Collier. "Following the successful implementation
within Major Business, there is good potential for further internal rollout within BT, as
well as the possibility of us being able to offer the solution to our customers - this is
something that we feel is too good to keep to ourselves!"
"We are delighted to be working with BT and Dell to deliver this solution", said Gary Smith,
CEO of Netstore. "We see this as an exciting new development in our relationship. The high
impact of this solution makes it a compelling business proposition for other companies and we
therefore look forward to the opportunities that this will generate."
"Working closely with partners gives customers the crucial advantage of choosing the exact
combination of products and services that match their business requirements", said David
Stacey, General Manager, Dell Internet Partner Division. "Our relationship with Netstore has
ensured that BT can take advantage of Dell server and storage solutions quickly, cost
effectively, and with the level of customer satisfaction customers have come to expect from a
- ends -
Founded in 1996, Netstore is Europe's leading Application Service Provider (ASP), offering
software as a service on a multi-tenancy basis (a central infrastructure shared between many
users across many customers) and delivering its services on a predicable, pay-per-seat basis
via the Internet. Netstore's ASP services provide businesses with the flexibility to access
the software and support services they require, on a subscription basis. Netstore is one of
the first Microsoft Certified ASP Partners in the world and the only Microsoft Gold Partner
in the UK.
Netstore currently delivers fully scalable, reliable and secure services including Netstore
On-line Backup, Netstore iRoam, Microsoft Exchange 2000 and mobile access to Exchange 2000
(MAX2000) to over 25,000 business users including Anheuser-Busch, Avon, Business Objects,
Cisco Systems, Logica, NatWest Bank, NTL, BT and TeleWest. Netstore is headquartered in
For more information, visit Netstore at http://www.netstore.net
About Netstore On-line Backup
Netstore's On-line Backup and Restore secures PC and laptop data through secure, fast
transmission over the Internet to remote data centres. This means that data is available to
the authorised user at any time, in any location. The service requires no additional IT
infrastructure and personnel; it is simple to operate and can work transparently to the user;
it employs the latest delta blocking and compression techniques to minimise connection times.
Dell Computer Corporation (Nasdaq: DELL) is the world's No. 1 computer systems company and is
a premier provider of products and services required for customers to build their
information-technology and Internet infrastructures. The company's revenue for the past four
quarters totaled $32.6 billion. Dell ranks No. 48 on the Fortune 500, No. 154 on the Fortune
Global 500 and No. 7 on the Fortune Global "most admired" lists of companies. Dell, through
its direct business model, designs, manufactures and customizes products and services to
customer requirements, and offers an extensive selection of software and peripherals.
Information on Dell and its products can be obtained on the World Wide Web at http://www.dell.com.
BT is a telecommunications company with over 20 million residential and business customers in
the UK alone. But BT is no longer just about telecommunications. BT's products range from
telephones to touch screen financial dealing systems, interactive television to Internet
applications and services.
BT's vast technological understanding and capability, coupled with its hands-on experience on
the frontline of customer service, enables BT to understand, harness and exploit advanced
communications technology to transform the way people communicate both at work and home.
About BT Major Business
BT's Major Business division is an integrated sales and marketing service. Its role is to
develop and maintain BT's relationship with more than 4,000 multinational corporate and
public sector organisations. Dedicated teams manage these client relationships and their
main aim is to add value through in-depth understanding of the organisations and sectors they
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