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As Global Spending on Outsourcing Increases, XcelleNet and ioko365 Initiative Aims to Ease the Burden of Remote and Mobile Systems Administration

XcelleNet Inc., the leading provider of management solutions for remote systems and mobile and wireless devices, today announced an outsourcing initiative with ioko365 (formerly Infocom), the specialist provider of implementation and management solutions for IT systems. The alliance provides XcelleNet customers, including key players in the financial, retail and pharmaceutical sectors, the ability to free themselves from the day-to-day administration of their IT systems. ioko365 designs, builds and manages distributed data collection platforms and applications which incorporate XcelleNet’s Afaria and RemoteWare systems management software. The partnership signifies a further affirmation of outsourcing’s growth in Europe, as detailed in a recent IDC report*, and reflects the increasing importance of remote and mobile working to major organisations.

Afaria works by enabling the remote management of mobile devices, including Windows-based Laptops, Palm, Pocket PC, Psion and RIM Blackberry platforms, and has enjoyed considerable acceptance from industry leaders embracing employee mobile working. Once the decision to deploy Afaria has been made, ioko365 complements the service by providing tailored implementation skills and management expertise. This negates the need to hire in-house IT staff in order to manage the flow of software, content and anti-virus upgrades to mobile workers in real-time. XcelleNet and ioko365 intend to extend this service to RemoteWare, XcelleNet’s fixed-site remote systems management solution. RemoteWare is widely used in the retail sector to poll EPoS figures from, deploy software to, and manage the IT systems in multiple remote branch locations.

*Source: NUA Internet Surveys, 25 May 01 ( ‘Global spending on IT outsourcing continued to increase during 2000, says IDC, and the 100 largest contracts were worth a total of USD58 billion.’

"In our view, XcelleNet’s Afaria and RemoteWare products offer a unique, proven and leading edge solution for complex, mission-critical data collection and remote systems management,” said ioko365 XcelleNet professional services manager, Darren Turner.

XcelleNet Senior Vice President and Managing Director EMEA, Bob Apollo, said, “Our partnership with ioko365 enables our customers to gain access to immediate management expertise in operating and managing complex environments supporting hundreds or thousands of remote and mobile users. I expect this partnership to deliver faster implementations and more cost-effective management solutions for organisations who find themselves pressed to find the necessary time and internal resources.”

About ioko365

ioko365 is a UK-based enterprise technology provider specialising in bringing technology services to large corporate clients. Success is based on proven ability to develop close, long-term relationships with some of the worlds largest organisations eg Diageo, BSkyB, EMI, Alliance & Leicester, Bass Brewers, IMS HEALTH. ioko365 has designed, built and managed some of the largest and most complex business technology systems in Europe. Supporting over 250,000 corporate users with a 1000 business critical platforms in 77 countries, ioko365 solves and support enterprise technology issues. ioko365 was founded in 1995 and currently employs 200 IT professionals.

About XcelleNet

XcelleNet, Inc. is the leading provider of enterprise solutions for managing remote systems and mobile & wireless devices. For more than 14 years, the company has been a pioneer in meeting the challenges of securely delivering and maintaining mission-critical applications and content to remote locations with its flagship product, RemoteWareÒ. Today companies around the world use RemoteWare to manage kiosks, retail and restaurant store systems, branch office networks, and other remote systems.

Leveraging remote expertise and award-winning technology, in May 2000 XcelleNet introduced AfariaÔ , a device management solution designed to address the problems enterprises face as a result of the explosive growth of the mobile & wireless economy. Afaria provides the most comprehensive management functionality available for organisations deploying large numbers of mobile devices, including laptops, PocketPCs, Palm Handhelds, RIM Blackberrys, and Symbian smart phones.

XcelleNet serves some 2,500 customers worldwide in a broad range of industries such as pharmaceutical, retail, hospitality, insurance, financial services and manufacturing. The company’s solutions reduce total cost of ownership of remote or mobile deployments, accelerate end-user productivity and ensure the availability and reliability of corporate applications and information to an organisation’s remote and mobile workforce. More information is available at and

XcelleNet is a trademark of XcelleNet, Inc. Afaria is a trademark of Afaria, Inc. – an XcelleNet affiliate. XcelleNet and Afaria make no claims of ownership to all other products and company names mentioned herein which may be the trademarks or registered trademarks of their respective owners.

Editor’s Contacts:

Claire Adam/Natalie Johnson
MCC International Ltd
Tel: 01962 888100

Yad Jaura
Tel: 020 8538 5826

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