Additional Feature For Noetica’s Synthesys Call Centre Software Already Proving To Be A Big Hit
Noetica, provider of easy-to-use call centre and CRM software solutions, announces today that an additional Unified Messaging Service (UMS) feature is available for its call centre software, Synthesys. One of the first customers to use this feature is Digicall who is one of Switzerland’s top three paging service providers, offering real-time information services across its paging network. Digicall offer its clients not only traditional call centre services, but also intelligent customer contact management. Noetica’s Synthesys was chosen as the best solution for Digicall with UMS as an integral part of this.
The UMS feature allows agents to select several external contacts from an address book, and send them a message automatically from Synthesys in the format they prefer (e.g. pager, fax, SMS or email). The recipients can either be grouped as companies, departments or individually.
The UMS feature integrates with Synthesys’ Call Tracker functionality so that the agent receives a response back when the message has been sent. The agent can then take the next appropriate course of action, as prompted by Synthesys. The powerful combination of UMS and Call Tracker can be particularly useful in situations where rapid response and resolution is required, e.g. for the emergency services, maintenance, repair industries, in fact any mission critical application that requires immediate action.
“We are able to deliver a high quality of service to our emergency service customers by making use of UMS and Synthesys. It is invaluable when dealing with mission critical situations where rapid reaction is essential,” said Digicall’s Call Centre Manager, Remy Berzin.
“Speed and quality of service are both important to Noetica and our customers. With the UMS feature this can be taken to the next level,” said Commercial Director of Noetica, Keith Symondson. “At Noetica we are continually trying to find new ways that our customers can better service their own clients. UMS is a facility that is not only useful, but could save lives.”
Established in 1997, Noetica is a leading developer of innovative software solutions for successful management of any call centre. Noetica’s solution - Synthesys has been designed specifically to enable non-technical staff to have complete control of the call centre. Synthesys key features include customer relationship management (CRM); callflow/script designing, service call centre management and support; outbound campaign management; web compatibility and computer telephony integration (CTI).
Part of the privately controlled holding company the Scandex Group, Noetica is based in Clapham Junction, London, with strategic partners throughout Europe, Canada and the US. Noetica serves a broad range of industries, including the public sector, finance and telecommunications.
For further information on Noetica, please visit http://www.noetica.com.
Synthesysä is a registered trademark of Noetica
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