Dacon Appointed as UK Distributor for rostrvm Outbound Dialling plication from royalblue, for Small To Medium Contact Centres Tuesday 17 July 2001 PDF Print Specialist contact centre distributor Dacon has been appointed to handle rostrvm OutBound, a sophisticated automated dialling and campaign-management application throughout the UK's small to medium contact centres.. Improved Agent Productivity rostrvm OutBound eliminates the time agents spend manually dialling calls. Industry research suggests that up to 60% of an outbound agent's time is taken by attempting to get through to a customer. By only passing answered calls to agents, it allows them to concentrate their time on interacting with customers. When being used for predictive dialling, OutBound is claimed to yield productivity improvements of up to 400% within the call centre. Integrated Call Centre Services OutBound can operate in three modes: preview, progressive and predictive dialling. With preview dialling, agents view the customer's details before dialling. After a supervisor-defined interval of time the customer is dialled automatically. rostrvm OutBound then automatically disconnects busy and unanswered calls. This can typically provide up to 11 contacts per agent, per hour. Progressive Dialling With progressive dialling, the first dialling record is presented to the agent and is dialled immediately. The progress of the call is then monitored by the software, Typical contact rates for progressive dialling are 20 - 25 contacts per agent, per hour. rostrvm OutBound is compatible with leading ACD and call routing systems including Rockwell's Transcend, Aspect CallCenter, Avaya Definity and Siemens Realitis DX. The solution also includes anti-nuisance features, to minimise intrusiveness of calls dialled ahead. Dacon's general manager Andy Seath commented: "With royalblue's rostrvm solution we now have the leading outbound offering to add to Rockwell's world class inbound pedigree. Working with Rockwell's Transcend contact centre it gives our Resellers access to the richest feature set in our chosen market space for as few as 8 agent seats. It's a key addition to our portfolio." Jim de Placido, Managing Director for rostrvm at royalblue commented: "The agreement with Dacon represents another important step in the development of our Channel Partner programme, building on our close relationship with Rockwell Electronic Commerce. Through Dacon and their reseller partners, we can now offer the many benefits of the rostrvm product range, currently being enjoyed by users of Rockwell's Spectrum platform, to the Transcend user community. This extends royalblue's reach into the SME contact centre market and brings to the Transcend customer all the functionality and benefits traditionally only available to larger contact centre operators." Issued on behalf of Dacon, contact: John Bell, 01442 275224 / firstname.lastname@example.org Press contact: Craig Coward Tel: 01625 511966 Email: email@example.com Royal Blue contact: Sean Duffield Tel: 01483 744231 Email: firstname.lastname@example.org This press release was distributed by ResponseSource Press Release Wire on behalf of Context PR in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.