Skip navigation


Predictive marketing software provider Quadstone and e-CRM vendor
Point Information Systems have announced a strategic alliance and new
integrated solution which could well signpost the way ahead for
Customer Relationship Management (CRM).

The alliance brings together two of the world's leading authorities in
customer interaction and customer behaviour modelling. Point's unique
multi-channel CRM solution, e-point, allows in-depth insights into
customer relationships through the provision of integrated customer
and channel data. Quadstone's advanced customer behaviour modelling
software offers the ability to predict how customers will behave in
the future.

Aimed initially at the financial services sector, the combined
offering is a timely recognition of the fact that financial services
companies must - if they wish to be leading players in the marketplace
- develop high-yielding customer strategies that can be modified
quickly and dynamically to meet changes in customer behaviour and
lifestyle patterns.

The new partnership makes this possible by bringing analytical CRM and
operational CRM together. Now that Quadstone's capabilities are
available through e-Point's CRM management dashboard, financial
services companies can plan, predict behaviour, adapt campaigns,
execute and measure the ROI of marketing budgets in a streamlined
process.

The ability to overlay detailed understanding of what individual
customers have done and are doing with probability indications of what
they will do is an important new tool for customer-facing businesses,
asserts Point's VP for marketing & alliances, Sarah Haskell: "With all
the mergers and consolidations going on in financial services, market
share, customer retention and counter attrition are absolutely key
issues for companies in the sector. The FS industry needs a much more
holistic applied CRM solution, and it needs it quickly. With the
combination of e-Point's unique 'out-of-the-box' capabilities for
strategy execution across all distribution channels and media and
Quadstone's analytical capability, enabling enterprises to determine
best customer strategies based on known customer buying patterns,
together we have now delivered that solution."

The new partnership between Quadstone and Point highlights a distinct
demand in the market for specialist vertical solutions. Dr Wolfgang
Martin, a leading independent CRM analyst, explains: "As the CRM
market settles down user organisations are looking for vendors that
are not only familiar with their specific business drivers but also
have demonstrated understanding of the types of data that they hold
and how to use that to positively influence the behaviour of their
customers. Both Quadstone and Point have proven expertise in the
financial services arena providing a strong foundation for this
partnership and market offering."

After the recent launch of the e-Point Financial Services product,
Extraprise market analyst John Roynon observed: "By listening to what
its customers want, Point Information Systems has managed to develop a
comprehensive eCRM offering designed to meet the specific needs of the
retail banking industry. We're particularly impressed with its
proactive counter-attrition and competitive clawback realisation
capabilities. e-Point Financial Services should be of great benefit to
retail banks as they seek to gain and retain customers, at a time when
it is increasingly easy and tempting for these customers to bank
elsewhere."

Mark Smith, chief marketing officer at Quadstone, explains the
synergies between Quadstone and Point: "Understanding customers
through predictive analytics is vital to delivering successful eCRM
initiatives. Just as vital is the know-how and team work it takes to
put a winning solution together. Both Point and Quadstone have strong
track records in helping financial services companies manage their
customers to maximise profitability. "

Quadstone and Point between them won four categories in the first ever
Customer Technology Association Awards earlier this year - Quadstone
with Best CRM Solution of the Year and Best CRM Application (Large
Scale) and Point with Best CRM Implementation and Most Innovative
Product.


-ENDS-


For more information:
Beverley Mayle, Point
Phone: 01753 748037
Email: beverley@pointinfo.com
Web: http://www.pointinfo.com

Sage Partnership
Phone: 0118 934 4007
Email: geoff@sagepartnership.com



About Point

Founded in 1989, Point Information Systems is a leading global
provider of e-CRM solutions. Point's advanced product suite, e-point,
uniquely enables companies and their partners to interact with their
customers and prospects across any stage of the customer lifecycle and
over any assisted or unassisted channel via any interaction media. Its
broad marketing and sales functionality includes customer acquisition,
retention and up/cross selling. It also helps companies get their
products to market faster.

Deployed in 19 languages in 35 countries, Point's products are used by
mid-to-large sized organisations and multinational companies,
including Allianz Group, Brann, BUPA, Commonwealth Bank of Australia,
Dah Sing Bank, Deutsche Bank, Liberty Mutual, Maybank, MetLife, Newton
Fund Managers, Overseas Union Bank, Verizon Communications, Virgin
Mobile, and many others worldwide. Point has offices in the USA,
Europe and the Asia Pacific Region.


About Quadstone

Quadstone helps companies maximize customer value and generate
increased financial returns by understanding, predicting and
influencing customer behaviour in and across all channels. Quadstone
offers software and services for specific industries, touchpoints and
applications. These solutions improve the efficiency and effectiveness
with which marketing users can address issues of customer retention,
ROI, risk and response.

Quadstone's international clients include market leaders in the
financial services, retail/e-tail, telecommunications and marketing
services sectors and include CVS, GUS, Fingerhut, Barclays and
Vodafone amongst others. Founded in Edinburgh, Scotland in 1995,
Quadstone now also has offices in London, England and Boston,
Massachusetts. For more information visit www.quadstone.com.

Quadstone is a trademark or registered trademark of Quadstone Limited
in the United States, United Kingdom, European Union and/or other
countries. All other product and company names are the property of
their respective owners.

This press release was distributed by ResponseSource Press Release Wire on behalf of The Sage Partnership in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.