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London, UK - July 19, 2001 - SMARTS, the architect of the first fully automated service assurance solutions for enterprises and service providers, announces that COLT Telecom Group plc, a leading supplier of integrated business network and application solutions in Europe, has selected the full InCharge suite of solutions to manage the network and systems environments within 11 of its Internet Solution Centres (ISCs). The COLT Internet Solution Centres (ISCs), are a key infrastructure asset of COLT Telecom Group plc, and are located in Europe’s major commercial centres.

“The ISC’s are a hosting facility for high value corporate customers. Typically there are over 100 client networks hosted within each ISC so naturally this means that the infrastructure within the centre is highly complex,” says Anthony Carroll, COLT Technical Services Manager. “Our customers all share the requirement that their networks are operating as close to 100 per cent of the time as possible. As a result, a key requirement for COLT was to select a product that would maintain service levels, so customers can go about running their business without fear of network disruption.”

As they operate a large number of ISC’s, COLT required a solution with the flexibility to grow inline with the expansion of the company’s network. COLT evaluated SMARTS InCharge following a thorough due-diligence with other products in the market. InCharge provides the service provider with plenty of functionality, rapid implementation time and significant results in a short time-frame, thereby allowing it to provide superior service to its customers
Andrew Mallaband, area director, EMEA operations at SMARTS said, “For organisations to obtain competitive advantage they must differentiate themselves with the efficient management of the service delivery infrastructure. By deploying SMARTS InCharge, COLT will continue to offer its customers the highest levels of service available on the market today.”


SMARTS (System Management ARTS Incorporated) provides proactive management solutions for assuring service delivery to enterprises and service providers. These applications automatically map the infrastructure, monitor it and correlate the data across complex relationships to diagnose the authentic problem™. The InCharge suite of products works off the shelf to analyse key problems affecting performance and availability of today’s infrastructure resulting in improved quality of service, and increased productivity of scarce resources such as experienced professionals. Included among the company’s customers are Accenture, Ameritrade, AT&T, British Telecom, Cable & Wireless, Corning, CSC, FedEx, Reuters, Qwest and WorldCom. For more information, visit the SMARTS web site at

About COLT

COLT Telecom Group plc is a leading provider of high bandwidth data, voice and advanced telecommunication services to business and governmental customers in Europe. It currently has operations in 27 European cities in eleven countries, and plans to be providing services in 32 cities by the end of 2001. In addition COLT provides Internet connectivity, Internet hosting and enables application services in 10 European countries, with a backbone reaching into the US and more than 450 peering agreements. COLT Internet Solution Centres (ISCs) have been built in 13 cities totaling more than 800,000 square feet (74,000 square metres) of hosting space. During the year ended December 2000, COLT’s turnover was £640.8 million and it carried 15.8 billion switched minutes of traffic. During the quarter ended March 2001, COLT's turnover was £209.4 million. At March 31, 2001, COLT had installed 3,442 route kilometres of fibre-optic cables in its city-networks, provided 10.2 million private wire voice grade equivalents, and had 6,298 buildings connected to its networks. COLT Telecom Group plc is listed on the London Stock Exchange (CTM.L) and NASDAQ (COLT).

Information about COLT and its products can be found on the World Wide Web at

For information on SMARTS please contact:

Suhela Dighe
84 Station Road
TEL:+44 (0)1628 894330
FAX:+44 (0)1628 894331

For press enquiries please contact:

Lisa Carter/David Bell
Portfolio Communications
Russell Chambers
The Piazza
Covent Garden
TEL: +44 (0)20 7240 6959
FAX: +44 (0)20 7240 4849

For information on COLT please contact:
Axel Kirstetter
COLT Telecom Group plc
tel: + 44 20 78635264

This press release was distributed by ResponseSource Press Release Wire on behalf of Portfolio Communications in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit