CABLE & WIRELESS INTEGRATED COMMUNICATIONS NETWORK ENABLES RYANAIR TO ENHANCE CUSTOMER SERVICES Tuesday 24 July 2001 PDF Print Cable & Wireless, the global telecommunications group, today (25 July, 2001) announced the supply of integrated communications and IP services to Ryanair, Aviation magazine's 'World's Best Managed Airline'*. Each of Ryanair's 45 sites throughout the UK, Ireland and mainland Europe has been connected to Cable & Wireless' Internet Protocol (IP) based data network with call centre telephone systems and in-bound international voice services also included in the package. The network has enabled Ryanair to develop faster and better-integrated customer services and reduce costs, thus helping it deliver on its commitment to offer lower fares to customers. Importantly for Ryanair, the global reach and scalability of Cable & Wireless' network means that new routes can be added to the system very quickly. The IP service handles nine million passengers for ninety thousand flights and will enable Ryanair to migrate its two current IT networks onto one integrated network, with the option of adding its voice communications onto the same network during the course of the contract. The system connects multiple call centres and check-in desks at forty-five Ryanair destinations, updates booking information in real-time and integrates with WAP mobile phone services The benefits for Ryanair include: - Lower costs from integrating two networks - Faster booking and transaction times - A technologically advanced, scalable communications solution which can grow with the business Commenting on why Ryanair chose to partner with Cable & Wireless, Brona Kernan Head of IT at Ryanair said, "Our strategy for growth is about continually expanding the boundaries of lower airline travel costs. Our vision is based on eliminating unnecessary costs including agency margins, IT support and administration. With Cable & Wireless, we found an international business partner which not only has the destinations to fit our growing needs, but also has the drive to design a network which enables us to develop faster and better services which allow us to deliver on our customer promise." Peter Green, President Business Markets, Cable & Wireless added, "This contract is testament to the scalability of Cable & Wireless' solutions. We have worked with Ryanair for some six years in the provision of the essential communications infrastructure needed to underpin its growth into a major European player." * Ryanair was awarded Aviation magazine's 'World's Best Managed Airline' award for June 2001 for the third year running. About Cable & Wireless Cable & Wireless is a major global telecommunications business with revenue of over #8 billion (US$11 billion) in the year to 31 March 2001 and customers in 70 countries. Cable & Wireless' focus for future growth is on IP (Internet Protocol) and data services and solutions for business customers. It is developing advanced IP networks and value-added services in the US, Europe and the Asia-Pacific region in support of this strategy. With the capability of its global IP infrastructure and its strength in key markets, Cable & Wireless holds a unique position in terms of global coverage and services to business customers. For more information about Cable & Wireless, go to http://www.cw.com. About Ryanair Ryanair was founded in 1985, and in 2001 its sixteenth year of operation, has grown to be Europe's ninth largest international scheduled airline, carrying nine million passengers per annum. The airline operates a fleet of 36 x 737 aircraft, on 55 routes to 45 different destinations. Ryanair is the only airline or website at www.ryanair.com to guarantee that it offers the lowest air fares, and this year will employ 1,500 people, operating at five bases in Dublin, London Stansted, London Luton, Glasgow Prestwick, Shannon and now Brussels Charleroi. This year Ryanair's nine million passengers will save in excess of e1billion over the high air fares being charged by Ryanair's competitors across its route network. ______________________________________________________________________ Click on the link below to see this news release as it appears on the Brodeur News Room website and obtain full contact details. http://www.brodeurnewsroom.com/asp/release.asp?rid=1654&cid=... ______________________________________________________________________ Click the link below to login and update your company and subject preferences, or personal details. http://www.brodeurnewsroom.com/asp/login.asp ______________________________________________________________________ Click on the link below to have your login details re-sent to you. http://www.brodeurnewsroom.com/asp/forgot.asp ______________________________________________________________________ This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.